Question 1
SIPOC provides a view of the process that contains approximately how many steps?
A. 16-25
B. 5-7
C. 8-15
D. 25-40
ANSWER
B. 5 - 7
Question 2
The Project Champion defines the project boundaries, indicating what work will and will not
be included in the project. These boundaries are known as the:
A. Problem statement
B. Business case
C. Project charter
D. Project scope
ANSWER
D. Project scope
1
,Question 3
QFD is a planning process for products and services. It starts with:
A. Competitive intelligence
B. The voice of the customer
C. A relationship matrix
D. Quality specifications
ANSWER
B. The voice of the customer
Question 4
Which of the following is the order of evolution for most teams?
A. Forming, Norming, Storming, Performing
B. Storming, Norming, Forming, Performing
C. Forming, Storming, Norming, Performing
D. Performing, Storming, Norming, Forming
ANSWER
C. Forming, Storming, Norming, Performing
Question 5
In the House of Quality, the lower level/foundation is used to:
A. List the actions your organization will take to satisfy your customers (known as the
"how's")
2
,B. Compare your organization to the competition
C. Rank the "how's"
D. Make notes about customer "wants"
ANSWER
C. Rank the "how's".
Lower level / Foundation: Benchmarking & target values used to rank the 'hows'. These
are the actions your organization will take to satisfy your customers.
Question 6
Which of the following is the BEST example of a project statement?
A. Improve changeover time before December 1st
B. Reduce defects from Machine X by 50% before June 30.
C. Reduce DPMO by 75% at Call Center 1
D. Increase net profit in Division B by the 4th qtr
ANSWER
B. Reduce defects from Machine X by 50% before June 30.
It states a specific measurable improvement, where the improvement will take place, due
date.
Question 7
A shoe manufacturing firm learned through a Lean Six Sigma project their boot soles could
be made of a different material requiring two less steps in the process. Removal of these two
steps yielded a monthly cost savings of $7,500. Therefore the reported financial savings for
this LSS project were _____________.
3
, A. $45,000
B. $75,000
C. $90,000
D. $120,000
ANSWER
C. $90,000
Question 8
A Belt utilized a diamond symbol in a Process Map she created for the process that was
subject to her LSS project. By use of the diamond symbol she was showing a(n)
_______________ point in the process.
A. Ending
B. Beginning
C. Decision
D. Repair station
ANSWER
C. Decision
Question 9
A battery manufacturer was considering changing suppliers for a particular part. The
purchasing manager required that the average cost of the part be less than or equal to $32
in order to stay within budget. A sample of the 32 initial deliveries had a Mean of the new
product upgrade price of $28 with an estimated Standard Deviation of $3. Based on the data
provided, the Z value for the data assuming a Normal Distribution
is?
4
SIPOC provides a view of the process that contains approximately how many steps?
A. 16-25
B. 5-7
C. 8-15
D. 25-40
ANSWER
B. 5 - 7
Question 2
The Project Champion defines the project boundaries, indicating what work will and will not
be included in the project. These boundaries are known as the:
A. Problem statement
B. Business case
C. Project charter
D. Project scope
ANSWER
D. Project scope
1
,Question 3
QFD is a planning process for products and services. It starts with:
A. Competitive intelligence
B. The voice of the customer
C. A relationship matrix
D. Quality specifications
ANSWER
B. The voice of the customer
Question 4
Which of the following is the order of evolution for most teams?
A. Forming, Norming, Storming, Performing
B. Storming, Norming, Forming, Performing
C. Forming, Storming, Norming, Performing
D. Performing, Storming, Norming, Forming
ANSWER
C. Forming, Storming, Norming, Performing
Question 5
In the House of Quality, the lower level/foundation is used to:
A. List the actions your organization will take to satisfy your customers (known as the
"how's")
2
,B. Compare your organization to the competition
C. Rank the "how's"
D. Make notes about customer "wants"
ANSWER
C. Rank the "how's".
Lower level / Foundation: Benchmarking & target values used to rank the 'hows'. These
are the actions your organization will take to satisfy your customers.
Question 6
Which of the following is the BEST example of a project statement?
A. Improve changeover time before December 1st
B. Reduce defects from Machine X by 50% before June 30.
C. Reduce DPMO by 75% at Call Center 1
D. Increase net profit in Division B by the 4th qtr
ANSWER
B. Reduce defects from Machine X by 50% before June 30.
It states a specific measurable improvement, where the improvement will take place, due
date.
Question 7
A shoe manufacturing firm learned through a Lean Six Sigma project their boot soles could
be made of a different material requiring two less steps in the process. Removal of these two
steps yielded a monthly cost savings of $7,500. Therefore the reported financial savings for
this LSS project were _____________.
3
, A. $45,000
B. $75,000
C. $90,000
D. $120,000
ANSWER
C. $90,000
Question 8
A Belt utilized a diamond symbol in a Process Map she created for the process that was
subject to her LSS project. By use of the diamond symbol she was showing a(n)
_______________ point in the process.
A. Ending
B. Beginning
C. Decision
D. Repair station
ANSWER
C. Decision
Question 9
A battery manufacturer was considering changing suppliers for a particular part. The
purchasing manager required that the average cost of the part be less than or equal to $32
in order to stay within budget. A sample of the 32 initial deliveries had a Mean of the new
product upgrade price of $28 with an estimated Standard Deviation of $3. Based on the data
provided, the Z value for the data assuming a Normal Distribution
is?
4
