MAN 4240 EXAM 1 STUDY GUIDE
Organizational Behavior (OB) - Answers - the study of what people think, feel, and do in
and around organizations
Organizations - Answers - groups of people who work interdependently toward some
purpose
Key features of organizations - Answers - 1) they are collective entities
2) their members have a collective sense of purpose
Mary Parker Follett - Answers - political scientist
-offered new ways of thinking about constructive conflict, team dynamics, power, and
leadership
Elton Mayo - Answers - "human relations" school of management
Chester Barnard - Answers - organizations as open systems and team dynamics
OB and the bottom line - Answers - higher profitability and sales
Technological change - Answers - information technology, globalization, emerging
employment relationships
Advantages of diversity - Answers - more creative and better decisions
Disadvantages - Answers - longer to perform
dysfunctional conflict
Organizational effectiveness - Answers - considered the "ultimate dependent variable"
in organizational behavior
Open systems - Answers - organizations that are affected by, and that affect, their
environment
Closed systems - Answers - Operate without dependence on or interaction with an
external environment
Human capital - Answers - the knowledge and skills that workers acquire through
education, training, and experience
Structural capital - Answers - Knowledge captured in systems and structures
, Relationship capital - Answers - Value derived from satisfied customers, reliable
suppliers, etc.
Stakeholders - Answers - any persons or groups who will be affected by an action
What is a good fit? - Answers - when the organization's inputs, processes, and outputs
are aligned with the resources available in the external environment
Values - Answers - the ideas, beliefs, and attitudes about what is important that help
guide the way you live
Corporate social responsibility (CSR) - Answers - organizational activities intended to
benefit society and the environment beyond the firm's immediate financial interests or
legal obligations
Organizational Inputs and Processes - Answers - These are the broad strokes that
define how an organization is structured, operates, and plans for the future. They
influence everything else within the organization.
What is in organizational inputs and processes? - Answers - organizational structure,
organizational culture, organizational technology, organizational change, hr practices,
organizational strategy
Individual Inputs and Processes - Answers - These are the personal attributes and
psychological states that individuals bring to the workplace and how they process
information and experience their work.
What is in the individual inputs and processes? - Answers -
personality/values/competencies, self-concept/perceptions/mindset, emotions/attitudes,
motivation, and self-leadership
Team/Interpersonal Inputs and Processes - Answers - This covers how groups form,
develop, and function, as well as the communication and influence processes that occur
between people.
What is in team/interpersonal inputs and processes? - Answers - team
tasks/size/composition, team development/trust/cohesion, communication, leadership,
power/influence/politics, and conflict/negotiation
Individual Outcomes - Answers - These are the observable behaviors and personal
states that individuals exhibit at work
What is in the individual outcomes? - Answers - behavior/performance, organizational
citizenship, well-being (low distress), and decisions/creativity
Organizational Behavior (OB) - Answers - the study of what people think, feel, and do in
and around organizations
Organizations - Answers - groups of people who work interdependently toward some
purpose
Key features of organizations - Answers - 1) they are collective entities
2) their members have a collective sense of purpose
Mary Parker Follett - Answers - political scientist
-offered new ways of thinking about constructive conflict, team dynamics, power, and
leadership
Elton Mayo - Answers - "human relations" school of management
Chester Barnard - Answers - organizations as open systems and team dynamics
OB and the bottom line - Answers - higher profitability and sales
Technological change - Answers - information technology, globalization, emerging
employment relationships
Advantages of diversity - Answers - more creative and better decisions
Disadvantages - Answers - longer to perform
dysfunctional conflict
Organizational effectiveness - Answers - considered the "ultimate dependent variable"
in organizational behavior
Open systems - Answers - organizations that are affected by, and that affect, their
environment
Closed systems - Answers - Operate without dependence on or interaction with an
external environment
Human capital - Answers - the knowledge and skills that workers acquire through
education, training, and experience
Structural capital - Answers - Knowledge captured in systems and structures
, Relationship capital - Answers - Value derived from satisfied customers, reliable
suppliers, etc.
Stakeholders - Answers - any persons or groups who will be affected by an action
What is a good fit? - Answers - when the organization's inputs, processes, and outputs
are aligned with the resources available in the external environment
Values - Answers - the ideas, beliefs, and attitudes about what is important that help
guide the way you live
Corporate social responsibility (CSR) - Answers - organizational activities intended to
benefit society and the environment beyond the firm's immediate financial interests or
legal obligations
Organizational Inputs and Processes - Answers - These are the broad strokes that
define how an organization is structured, operates, and plans for the future. They
influence everything else within the organization.
What is in organizational inputs and processes? - Answers - organizational structure,
organizational culture, organizational technology, organizational change, hr practices,
organizational strategy
Individual Inputs and Processes - Answers - These are the personal attributes and
psychological states that individuals bring to the workplace and how they process
information and experience their work.
What is in the individual inputs and processes? - Answers -
personality/values/competencies, self-concept/perceptions/mindset, emotions/attitudes,
motivation, and self-leadership
Team/Interpersonal Inputs and Processes - Answers - This covers how groups form,
develop, and function, as well as the communication and influence processes that occur
between people.
What is in team/interpersonal inputs and processes? - Answers - team
tasks/size/composition, team development/trust/cohesion, communication, leadership,
power/influence/politics, and conflict/negotiation
Individual Outcomes - Answers - These are the observable behaviors and personal
states that individuals exhibit at work
What is in the individual outcomes? - Answers - behavior/performance, organizational
citizenship, well-being (low distress), and decisions/creativity
