cob 300 managemet exam 1 pargas ch 1,4,11,14 jmu ACTUAL UPDATED QUESTIONS
AND CORRECT ANSWERS
management getting work done through others
efficiency getting work done with a minimum of effort, expenses or waste
effectiveness accomplishing tasks that help fulfill organizational objectives: ex- customer
service & satisfaction
4 managerial functions in order to be successful: planning, organizing, leading, controlling
planning determining organizational goals & means for achieving them
organizing deciding where decisions will be made, who will do what jobs & tasks & who will
work for whom in the company
leading inspiring & motivating workers to work hard to achieve organizational goals
, controlling monitoring progress toward goal achievement & taking corrective action when
needed
top managers executives responsible for the overall direction of the organization ex: CEO, COO,
CFO, CIO
-Have 3 major responsibilities
1. responsible for creating a context for change
2. develop employees commitment to & ownership of the companys performance
3. must create a positive organizational culture through language & action,
actively managing internal communication
-monitor customer needs, competitors moves & long term business, economic &
social trends
middle managers responsible for setting objectives consistent with top management's goals &
planning & implementing subunit strategies for achieving these objectives
-ex: plant manger, regional manager, divisional manager
- responsibilities:
- plan & allocate resources to meet objectives
-coordinate & link groups, departments & divisions w/in a company
-monitor & manage the performance of the subunits & individual managers who
report them
-implementing the changes or strategies generated by top managers
first-line managers responsible for training & supervising the performance of nonmanagerial
employees who are directly responsible for producing the companys products or
services
- are only managers who don't supervise other managers
-responsibilities:
-monitoring, teaching & supervise other managers
- plans and actions produce results in 2 weeks
-teach entry level employees how to do their job
ex: convivence store manager makes sure food is in stock
team leaders managers responsible for facilitating team activities toward goal accomplishment
- aren't responsible for team performance - the team is
-help their team members plan & schedule work, learn to solve problems & work
effectively w/ each other
-responsible for managing external departments
-acts as a bridge or liasion b/w their teams & other teams, departments & divisons
in a companys
miztenbergs managerial roles interpersonal roles, informational roles, decisional roles
AND CORRECT ANSWERS
management getting work done through others
efficiency getting work done with a minimum of effort, expenses or waste
effectiveness accomplishing tasks that help fulfill organizational objectives: ex- customer
service & satisfaction
4 managerial functions in order to be successful: planning, organizing, leading, controlling
planning determining organizational goals & means for achieving them
organizing deciding where decisions will be made, who will do what jobs & tasks & who will
work for whom in the company
leading inspiring & motivating workers to work hard to achieve organizational goals
, controlling monitoring progress toward goal achievement & taking corrective action when
needed
top managers executives responsible for the overall direction of the organization ex: CEO, COO,
CFO, CIO
-Have 3 major responsibilities
1. responsible for creating a context for change
2. develop employees commitment to & ownership of the companys performance
3. must create a positive organizational culture through language & action,
actively managing internal communication
-monitor customer needs, competitors moves & long term business, economic &
social trends
middle managers responsible for setting objectives consistent with top management's goals &
planning & implementing subunit strategies for achieving these objectives
-ex: plant manger, regional manager, divisional manager
- responsibilities:
- plan & allocate resources to meet objectives
-coordinate & link groups, departments & divisions w/in a company
-monitor & manage the performance of the subunits & individual managers who
report them
-implementing the changes or strategies generated by top managers
first-line managers responsible for training & supervising the performance of nonmanagerial
employees who are directly responsible for producing the companys products or
services
- are only managers who don't supervise other managers
-responsibilities:
-monitoring, teaching & supervise other managers
- plans and actions produce results in 2 weeks
-teach entry level employees how to do their job
ex: convivence store manager makes sure food is in stock
team leaders managers responsible for facilitating team activities toward goal accomplishment
- aren't responsible for team performance - the team is
-help their team members plan & schedule work, learn to solve problems & work
effectively w/ each other
-responsible for managing external departments
-acts as a bridge or liasion b/w their teams & other teams, departments & divisons
in a companys
miztenbergs managerial roles interpersonal roles, informational roles, decisional roles
