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CPI POST TEST REVIEW EXAM WITH CORRECT ACTUAL
QUESTIONS AND CORRECTLY WELL DEFINED ANSWERS
LATEST ALREADY GRADED A+ 2026 – 2027
Describe three reasons you should use the Supportive Stance.
......ANSWER......1. Communicate Respect
2. Non-Threatening
3. Maintain Safety
List two ways the decision-making matrix model is used
......ANSWER......1. Likelihood of it re-occurring
2. Severity of harm
What are the values that underpin this course? ......ANSWER......CWSS =
Care, Welfare, Safety and Security
Post-Vention is used for: ......ANSWER......c) Staff and the individual in
crisis
Function is the ......ANSWER......reason or motivation for a target
behavior
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3 zones of personal space ......ANSWER......intimate, personal, social;
oval shape since we tolerate proximity from the side more than in front
or behind
4 types of power struggles ......ANSWER......defending authority or
credibility, personal button pushing, reminders of past history or
irrelevant issues, empty threats and ultimatums
5 levels of CPI Verbal Escalation Continuum 1-information seeking
......ANSWER......questioning, information seeking; provide a rational
response, avoid power struggle
5 levels of CPI Verbal Escalation Continuum 2 ......ANSWER......refusal,
noncompliance, slight loss of rationality; set limits
5 levels of CPI Verbal Escalation Continuum 2-challenging question
......ANSWER......questioning authority, attempting to draw staff into a
power struggle; provide rational response and avoid power struggles
5 levels of CPI Verbal Escalation Continuum 3 ......ANSWER......release,
verbal and emotional outburst; remove audience from area, allow
individual to let off steam
5 levels of CPI Verbal Escalation Continuum 4
......ANSWER......intimidation, verbally and/or nonverbally threatening
staff; seek assistance from team and avoid individual intervention
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5 levels of CPI Verbal Escalation Continuum 5 ......ANSWER......tension
reduction, decrease in physical and emotional energy; re-establish
communication and therapeutic rapport
5 roles of nonverbal communication - Accenting ......ANSWER......add
emphasis to verbal message, pounding a table, etc.
5 roles of nonverbal communication - Complementing
......ANSWER......it may add to your verbal message, pat on the back,
stepping back from...
5 roles of nonverbal communication - Substitution
......ANSWER......facial expression and body language can convey a more
vivid message than words
5 roles of nonverbal communication -Contradiction ......ANSWER......it
contradicts the message you're trying to convey, suggesting a lie
5 roles of nonverbal communication -Repetition ......ANSWER......it
repeats and strengthens the message you're making verbally
5-step approach to setting limits ......ANSWER......1. identify the
unwanted behavior 2. explain why it is unwanted 3. give reasonable
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choices and consequences 4. allow time 5. be prepared to enforce the
consequences
7 types of nonverbal communication ......ANSWER......facial expression,
body movement and posture, gestures, eye contact, touch, space, voice
A B C S ......ANSWER......antecedent, behavior, consequence, setting
event
Acting out person - grap (response) ......ANSWER......gain a physiological
advantage
Acting out person - strike (response) ......ANSWER......block or deflect
the weapon, move the target
Acting-out person: nonviolent physical crisis intervention
......ANSWER......
antecedent ......ANSWER......conditions that occur before behavior,
which trigger the behavior
Anxiety, anxious (Crisis Development/Behavior Levels)
......ANSWER......Change in behavoir; pacing, jimmy leg, repetitive body
movement, sweating, perseveration
CPI POST TEST REVIEW EXAM WITH CORRECT ACTUAL
QUESTIONS AND CORRECTLY WELL DEFINED ANSWERS
LATEST ALREADY GRADED A+ 2026 – 2027
Describe three reasons you should use the Supportive Stance.
......ANSWER......1. Communicate Respect
2. Non-Threatening
3. Maintain Safety
List two ways the decision-making matrix model is used
......ANSWER......1. Likelihood of it re-occurring
2. Severity of harm
What are the values that underpin this course? ......ANSWER......CWSS =
Care, Welfare, Safety and Security
Post-Vention is used for: ......ANSWER......c) Staff and the individual in
crisis
Function is the ......ANSWER......reason or motivation for a target
behavior
,2|Page
3 zones of personal space ......ANSWER......intimate, personal, social;
oval shape since we tolerate proximity from the side more than in front
or behind
4 types of power struggles ......ANSWER......defending authority or
credibility, personal button pushing, reminders of past history or
irrelevant issues, empty threats and ultimatums
5 levels of CPI Verbal Escalation Continuum 1-information seeking
......ANSWER......questioning, information seeking; provide a rational
response, avoid power struggle
5 levels of CPI Verbal Escalation Continuum 2 ......ANSWER......refusal,
noncompliance, slight loss of rationality; set limits
5 levels of CPI Verbal Escalation Continuum 2-challenging question
......ANSWER......questioning authority, attempting to draw staff into a
power struggle; provide rational response and avoid power struggles
5 levels of CPI Verbal Escalation Continuum 3 ......ANSWER......release,
verbal and emotional outburst; remove audience from area, allow
individual to let off steam
5 levels of CPI Verbal Escalation Continuum 4
......ANSWER......intimidation, verbally and/or nonverbally threatening
staff; seek assistance from team and avoid individual intervention
,3|Page
5 levels of CPI Verbal Escalation Continuum 5 ......ANSWER......tension
reduction, decrease in physical and emotional energy; re-establish
communication and therapeutic rapport
5 roles of nonverbal communication - Accenting ......ANSWER......add
emphasis to verbal message, pounding a table, etc.
5 roles of nonverbal communication - Complementing
......ANSWER......it may add to your verbal message, pat on the back,
stepping back from...
5 roles of nonverbal communication - Substitution
......ANSWER......facial expression and body language can convey a more
vivid message than words
5 roles of nonverbal communication -Contradiction ......ANSWER......it
contradicts the message you're trying to convey, suggesting a lie
5 roles of nonverbal communication -Repetition ......ANSWER......it
repeats and strengthens the message you're making verbally
5-step approach to setting limits ......ANSWER......1. identify the
unwanted behavior 2. explain why it is unwanted 3. give reasonable
, 4|Page
choices and consequences 4. allow time 5. be prepared to enforce the
consequences
7 types of nonverbal communication ......ANSWER......facial expression,
body movement and posture, gestures, eye contact, touch, space, voice
A B C S ......ANSWER......antecedent, behavior, consequence, setting
event
Acting out person - grap (response) ......ANSWER......gain a physiological
advantage
Acting out person - strike (response) ......ANSWER......block or deflect
the weapon, move the target
Acting-out person: nonviolent physical crisis intervention
......ANSWER......
antecedent ......ANSWER......conditions that occur before behavior,
which trigger the behavior
Anxiety, anxious (Crisis Development/Behavior Levels)
......ANSWER......Change in behavoir; pacing, jimmy leg, repetitive body
movement, sweating, perseveration
