HMGT 4244 QUESTIONS WITH VERIFIED ANSWERS
"Duty of Care" in the hospitality industry is best defined as: - Answers - A legal
obligation that requires a standard of conduct
An employer may not legally terminate an employee if it is done: - Answers - a result of
documented progressive discipline and legitimate illness or absence from work.
The Family Medical Leave Act of 1993 grants an eligible employee up to a total of 12
workweeks of unpaid leave for? - Answers - The birth or placement of a hike for
adoption or foster care
The care of an immediate family member with a serious health condition
Medical leave when the employee is unable to work because of a serious health
condition
The defendant's attorney wants to learn more about an incident that has happened on
the hotel property and has requested that all witnesses appear to have their oral
testimony recorded for use in the trial phase. This oral testimony would take place in the
form of ________________________. - Answers -
Once served with a lawsuit, the dependent would have ________________ days to file
an answer before a default judgment would be entered against the defendant. -
Answers - 30 days
An employee manual should contain which of the following policies? - Answers - E. all
the above are appropriate
-disciplinary process
-payroll deductions
-anti-harassment and anti-discrimination
-employers right to modify policies
The best example of "strict liability" in the restaurant would be? - Answers - the sale of
defective food or beverages
If two employees in a large restaurant company tell offensive jokes to each other in the
workplace, which of the following is true? - Answers - A. employees who overhear jokes
may have a claim against their employer for a hostile work environment
A guest in your restaurant leaves angry because his steak was incorrectly cooked. He
has a wreck on the way home injuring himself and others, then threatens to sue the
restaurant. What necessary element is probably missing in this case to substantiate
negligence? - Answers - proximate cause
, Best practices suggest that unclaimed personal property found by a hotel employee: -
Answers - be given to the employee who found the property if the owner does not claim
it within 60 days
The law that protects people from liability in the event they take non-negligent action to
save someone's life, in a life threatening situation is called __________________. -
Answers - good samaritan laws
A hotel may refuse to admit or serve a guest in all the following events, accept: -
Answers - the person wants to bring into the hotel a service or guide dog
When items of value are found, the first goal should be to? - Answers - return to its
rightful owner
Personal property of a guest that has been put aside on purpose but then has been
forgotten by the rightful owner is known as _______________________________. -
Answers - mislaid property
Which of the following falls under one of the four priorities recommended for the ADA
Title III compliance" - Answers - Accessible approach and entrance
An innkeeper will likely be liable for damage to, or loss of, a guest's property unless the
damage was caused by: - Answers - A. acts of god such as flood or hurricane
B. civil urest
C. the negligence of the guest
D. all the above
Which of the following statements about Title II of the Civil Rights Act of 1964 is
accurate? - Answers - It is a violation of Title II to deny any person admission to a public
facility based on race, color, religion, or national origin.
Which one of the following scenarios would not be considered a posting of a
conspicuous notice of the liability statute in a hotel guest room? - Answers - A. a copy of
the statute is placed in the guess room closet
B. a copy of the statute is in the guess room closet
C. a copy of the statute is located on the television screen
D. all the above
Hospitality room service attendants and managers should be trained to recognize and
be observant as to guests who have checked into the hotel by themselves, and order an
expensive room service dinner and likewise an expensive bottle of wine or alcohol. This
is known in the industry as ________________________. - Answers - The last supper
Common areas of operation that are regulated by individual state Alcohol Beverage
Commissions (ABC) are: - Answers - A. Permitted hors of sale
B. approved changes for expansion or equipment purchases
"Duty of Care" in the hospitality industry is best defined as: - Answers - A legal
obligation that requires a standard of conduct
An employer may not legally terminate an employee if it is done: - Answers - a result of
documented progressive discipline and legitimate illness or absence from work.
The Family Medical Leave Act of 1993 grants an eligible employee up to a total of 12
workweeks of unpaid leave for? - Answers - The birth or placement of a hike for
adoption or foster care
The care of an immediate family member with a serious health condition
Medical leave when the employee is unable to work because of a serious health
condition
The defendant's attorney wants to learn more about an incident that has happened on
the hotel property and has requested that all witnesses appear to have their oral
testimony recorded for use in the trial phase. This oral testimony would take place in the
form of ________________________. - Answers -
Once served with a lawsuit, the dependent would have ________________ days to file
an answer before a default judgment would be entered against the defendant. -
Answers - 30 days
An employee manual should contain which of the following policies? - Answers - E. all
the above are appropriate
-disciplinary process
-payroll deductions
-anti-harassment and anti-discrimination
-employers right to modify policies
The best example of "strict liability" in the restaurant would be? - Answers - the sale of
defective food or beverages
If two employees in a large restaurant company tell offensive jokes to each other in the
workplace, which of the following is true? - Answers - A. employees who overhear jokes
may have a claim against their employer for a hostile work environment
A guest in your restaurant leaves angry because his steak was incorrectly cooked. He
has a wreck on the way home injuring himself and others, then threatens to sue the
restaurant. What necessary element is probably missing in this case to substantiate
negligence? - Answers - proximate cause
, Best practices suggest that unclaimed personal property found by a hotel employee: -
Answers - be given to the employee who found the property if the owner does not claim
it within 60 days
The law that protects people from liability in the event they take non-negligent action to
save someone's life, in a life threatening situation is called __________________. -
Answers - good samaritan laws
A hotel may refuse to admit or serve a guest in all the following events, accept: -
Answers - the person wants to bring into the hotel a service or guide dog
When items of value are found, the first goal should be to? - Answers - return to its
rightful owner
Personal property of a guest that has been put aside on purpose but then has been
forgotten by the rightful owner is known as _______________________________. -
Answers - mislaid property
Which of the following falls under one of the four priorities recommended for the ADA
Title III compliance" - Answers - Accessible approach and entrance
An innkeeper will likely be liable for damage to, or loss of, a guest's property unless the
damage was caused by: - Answers - A. acts of god such as flood or hurricane
B. civil urest
C. the negligence of the guest
D. all the above
Which of the following statements about Title II of the Civil Rights Act of 1964 is
accurate? - Answers - It is a violation of Title II to deny any person admission to a public
facility based on race, color, religion, or national origin.
Which one of the following scenarios would not be considered a posting of a
conspicuous notice of the liability statute in a hotel guest room? - Answers - A. a copy of
the statute is placed in the guess room closet
B. a copy of the statute is in the guess room closet
C. a copy of the statute is located on the television screen
D. all the above
Hospitality room service attendants and managers should be trained to recognize and
be observant as to guests who have checked into the hotel by themselves, and order an
expensive room service dinner and likewise an expensive bottle of wine or alcohol. This
is known in the industry as ________________________. - Answers - The last supper
Common areas of operation that are regulated by individual state Alcohol Beverage
Commissions (ABC) are: - Answers - A. Permitted hors of sale
B. approved changes for expansion or equipment purchases
