MG 211 FINAL EXAM QUESTIONS WITH
ACCURATE ANSWERS
Which of the following statements about a supply chain is true? - ANSWER A
supply chain includes all organizations that contribute to the development,
manufacture, and shipping of products to a consumer.
Which of the following statements about managing a supply chain is true? -
ANSWER Managing supply chains has become difficult over the years, as it
involves
working with a large number of organizati2ns.
The subjective nature of service quality means that _ - ANSWER the same
service may be viewed differently by different customers.
Sustainability refers to - - - - ANSWER the use of methods, systems, and
materials that ~ ill not deplete resources or harm natural cycles.
The term Total Quality Control was introduced by _ - ANSWER Armand
Feigenbaum in 1969
In taking a sample, the quality control manager needs to ensure _ - ANSWER that
the sample is representative of the population
The average delivery time for a pizza delivery service is 30 minutes with a
standard deviation of 3 minutes. If a customer were to receive the delivery
within one standard deviation from the mean,
he would get this pizza _ - ANSWER between 27 and 33 minutes
TheTake-
ChargeCompanyproducesbatteries.Fromtimetotimearandomsampleoflsixbatteri
g) is selected from the output and the voltage of each battery is measured, to be
sure that the system is under control. Here are statistics on 8 such samples.
What would be the lower control limit (LCL) and upper control limit (UCL) for the
ange values? - ANSWER 0; 1.18737
, A.po11omed'icaIsunnriesproduceshypoderrmcneedies.Apo11oconductsquarity
contraIbytakinga (sample of 8 random need~ every hour. Below are the sample
means for 5 hours.
What would be the UCL for the X-Bar Chart? - ANSWER 29.11
Q&A Company has a new catalyst injection system for a countertop production
line. The process engineering department has conducted experiments and
determined that the mean is 8.08 grams with a standard deviation of 0.03 grams.
The upper and lower specification limits are 8.12 grams and 7.88 grams,
respectively. What is the Cpkperformance of the injection system? - ANSWER
0.44
A process in control exhibits what type of variation? - ANSWER Random
They are homogenous subgroups.
They can vary in size.
The variability in each sample is limited to random variation inherent in the
process. - ANSWER All true statements about samples
Which of the following is an assumption of all capability analysis? - ANSWER The
process data are stable over time
An X-Bar Chart monitors which of the following process parameters over time? -
ANSWER Subgroup means
Engineers sample parts from a process and measure them for strength. During a
24-hour period, they sample 48 subgroups, each of size 5.
How many observations are used to calculate the first point on the R-Chart? -
ANSWER 2.00
Engineers sample parts from a process and measure them for strength. During a
24-hour period, they sample 48 subgroups, each of size 5.
Engineers want to monitor the within-sample variation over time. Which of the
following Control charts should they use? - ANSWER R-Chart
An accountant wants to study the capability of a billing process. Shown are a
control chart and a histogram of customer bill-payment times.
Are her process data suitable for a normal capability analysis? - ANSWER No.
The process is not stable over time, nor are the process data modeled by the
Normal Distribution.
"GM RECALLS ONE MILLION PICKUPS, SUVS"
Which example of quality cost is this? - ANSWER External Failure Cost
ACCURATE ANSWERS
Which of the following statements about a supply chain is true? - ANSWER A
supply chain includes all organizations that contribute to the development,
manufacture, and shipping of products to a consumer.
Which of the following statements about managing a supply chain is true? -
ANSWER Managing supply chains has become difficult over the years, as it
involves
working with a large number of organizati2ns.
The subjective nature of service quality means that _ - ANSWER the same
service may be viewed differently by different customers.
Sustainability refers to - - - - ANSWER the use of methods, systems, and
materials that ~ ill not deplete resources or harm natural cycles.
The term Total Quality Control was introduced by _ - ANSWER Armand
Feigenbaum in 1969
In taking a sample, the quality control manager needs to ensure _ - ANSWER that
the sample is representative of the population
The average delivery time for a pizza delivery service is 30 minutes with a
standard deviation of 3 minutes. If a customer were to receive the delivery
within one standard deviation from the mean,
he would get this pizza _ - ANSWER between 27 and 33 minutes
TheTake-
ChargeCompanyproducesbatteries.Fromtimetotimearandomsampleoflsixbatteri
g) is selected from the output and the voltage of each battery is measured, to be
sure that the system is under control. Here are statistics on 8 such samples.
What would be the lower control limit (LCL) and upper control limit (UCL) for the
ange values? - ANSWER 0; 1.18737
, A.po11omed'icaIsunnriesproduceshypoderrmcneedies.Apo11oconductsquarity
contraIbytakinga (sample of 8 random need~ every hour. Below are the sample
means for 5 hours.
What would be the UCL for the X-Bar Chart? - ANSWER 29.11
Q&A Company has a new catalyst injection system for a countertop production
line. The process engineering department has conducted experiments and
determined that the mean is 8.08 grams with a standard deviation of 0.03 grams.
The upper and lower specification limits are 8.12 grams and 7.88 grams,
respectively. What is the Cpkperformance of the injection system? - ANSWER
0.44
A process in control exhibits what type of variation? - ANSWER Random
They are homogenous subgroups.
They can vary in size.
The variability in each sample is limited to random variation inherent in the
process. - ANSWER All true statements about samples
Which of the following is an assumption of all capability analysis? - ANSWER The
process data are stable over time
An X-Bar Chart monitors which of the following process parameters over time? -
ANSWER Subgroup means
Engineers sample parts from a process and measure them for strength. During a
24-hour period, they sample 48 subgroups, each of size 5.
How many observations are used to calculate the first point on the R-Chart? -
ANSWER 2.00
Engineers sample parts from a process and measure them for strength. During a
24-hour period, they sample 48 subgroups, each of size 5.
Engineers want to monitor the within-sample variation over time. Which of the
following Control charts should they use? - ANSWER R-Chart
An accountant wants to study the capability of a billing process. Shown are a
control chart and a histogram of customer bill-payment times.
Are her process data suitable for a normal capability analysis? - ANSWER No.
The process is not stable over time, nor are the process data modeled by the
Normal Distribution.
"GM RECALLS ONE MILLION PICKUPS, SUVS"
Which example of quality cost is this? - ANSWER External Failure Cost
