OPMA 317: QUALITY MANAGEMENT AND CONTROL
QUESTIONS WITH VERIFIED ANSWERS
What is the best case scenario for an organization if its services/goods are of poor
quality? - Answers - no profit
- costs are higher than they should be
What are the steps to quality management process overview(3)? - Answers - 1) Alarm
Bell
then
2) Investigate
to
3) Prevent
What are some alarm bells used in quality management (4)? - Answers - 1. Check
sheets
2. Pareto Analysis
3. Scatter Diagrams
4. Control Charts
What are the steps in investigation in quality management(2 and 5Ms)? - Answers - 1.
Root cause analysis
2. fishbone diagram
Man (person)?
Material?
Machine?
Method?
Measurement?
How can you prevent (2)? - Answers - 1. Process fail safes ('idiot proof')
2. Checklists
What is the cost of quality? - Answers - Improving quality without spending more money
- any investment in improvement quality will eventually be paid back
How can quality be improved without spending more money? - Answers - Can focus
costs on proactive methods, rather than reactive methods
, What is the traditional view of proactive cost quality (improving quality)? - Answers -
Appraisal
- doing inspections
- increases quality
- increases costs
What is Deming's view of proactive cost quality (improving quality)? - Answers -
Prevention/Process Quality
- aka. idiot proofing
- quality goes up
- costs go DOWN
- best case scenario
What were the 5 preventative (failsafe) measures Honda took? - Answers - 1. took
doors off at start of assembly
2. put plastic 'film' on car exterior at start of assembly, instead of just at shipping
3. material used in design of product
4. magnetic label template for location/level
5. ring and watch guards
What is failsafting? - Answers - creating control condition where customer/employee
can only take correct action while performing process
What failsafe is being used with syringes in underdeveloped countries? - Answers -
auto-disable syringes
When should you use a checklist for prevention? - Answers - if you are unable to
failsafe
Why are checklists used for prevention? - Answers - - effective and efficient
- complied from lessons learned
- shares best practices
- immediate and significant improvement
Which high risk industries have implemented checklists(3)? - Answers - 1. Construction
2. Aerospace
3. Healthcare (recently)
What are the 4 components to a checklist? - Answers - 1. Pause (right before you do
something)
2. Speedy (should take no longer than 60sec to complete - 5 to 9 killer items)
3. Supplement to existing knowledge (reminder)
4. Field tested and updated (lessons learned are included)
What are the 2 quality management philosophies? - Answers - 1. Six Sigma (most
popular)
QUESTIONS WITH VERIFIED ANSWERS
What is the best case scenario for an organization if its services/goods are of poor
quality? - Answers - no profit
- costs are higher than they should be
What are the steps to quality management process overview(3)? - Answers - 1) Alarm
Bell
then
2) Investigate
to
3) Prevent
What are some alarm bells used in quality management (4)? - Answers - 1. Check
sheets
2. Pareto Analysis
3. Scatter Diagrams
4. Control Charts
What are the steps in investigation in quality management(2 and 5Ms)? - Answers - 1.
Root cause analysis
2. fishbone diagram
Man (person)?
Material?
Machine?
Method?
Measurement?
How can you prevent (2)? - Answers - 1. Process fail safes ('idiot proof')
2. Checklists
What is the cost of quality? - Answers - Improving quality without spending more money
- any investment in improvement quality will eventually be paid back
How can quality be improved without spending more money? - Answers - Can focus
costs on proactive methods, rather than reactive methods
, What is the traditional view of proactive cost quality (improving quality)? - Answers -
Appraisal
- doing inspections
- increases quality
- increases costs
What is Deming's view of proactive cost quality (improving quality)? - Answers -
Prevention/Process Quality
- aka. idiot proofing
- quality goes up
- costs go DOWN
- best case scenario
What were the 5 preventative (failsafe) measures Honda took? - Answers - 1. took
doors off at start of assembly
2. put plastic 'film' on car exterior at start of assembly, instead of just at shipping
3. material used in design of product
4. magnetic label template for location/level
5. ring and watch guards
What is failsafting? - Answers - creating control condition where customer/employee
can only take correct action while performing process
What failsafe is being used with syringes in underdeveloped countries? - Answers -
auto-disable syringes
When should you use a checklist for prevention? - Answers - if you are unable to
failsafe
Why are checklists used for prevention? - Answers - - effective and efficient
- complied from lessons learned
- shares best practices
- immediate and significant improvement
Which high risk industries have implemented checklists(3)? - Answers - 1. Construction
2. Aerospace
3. Healthcare (recently)
What are the 4 components to a checklist? - Answers - 1. Pause (right before you do
something)
2. Speedy (should take no longer than 60sec to complete - 5 to 9 killer items)
3. Supplement to existing knowledge (reminder)
4. Field tested and updated (lessons learned are included)
What are the 2 quality management philosophies? - Answers - 1. Six Sigma (most
popular)
