7 Brew Barista Test Study Guide – 120 Question Practice Set

7 Brew Barista Test
Study Guide – 120-
Question Practice
Set



SECTION 1: CORE VALUES & CUSTOMER SERVICE
(Questions 1-15)

Question 1
What is the #1 rule at 7 Brew?

 A. Speed of service
 B. TEAMWORK
 C. Drink quality
 D. Store cleanliness

, Correct Answer: B

Rationale: Teamwork is emphasized as the #1 rule at 7 Brew because every position
(Lane, Texter, Milk, Shots) must work together seamlessly to deliver the 7 Brew
experience. Without teamwork, speed, quality, and customer service all suffer .




Question 2
What is the 7 Brew mission?

 A. To make the fastest coffee in America
 B. To cultivate kindness, joy, and connection, one cup at a time
 C. To serve the highest quality espresso
 D. To be the largest coffee chain in the world

Correct Answer: B

Rationale: The official 7 Brew mission is "To Cultivate Kindness, Joy, and Connection,
one cup at a time." This mission drives everything from customer interactions to drink
preparation standards .




Question 3
What are "The Big 3" focus areas for Brewistas?

 A. Speed, Accuracy, Cleanliness
 B. Have authentic interactions, use open body language, smile for every guest
 C. Espresso, Milk, Flavor
 D. Lane, Texter, Window

Correct Answer: B

Rationale: The Big 3 are the core customer service standards: 1) Have an authentic and
unique interaction with each guest, 2) Use open body language, and 3) Smile for every
guest. These ensure consistent, positive customer experiences .

, Question 4
What does the "ACT" method stand for when something goes wrong?

 A. Act, Correct, Teach
 B. Apologize, Care, Thank
 C. Ask, Confirm, Tell
 D. Acknowledge, Communicate, Treat

Correct Answer: B

Rationale: The ACT method is the standard for handling guest issues: Apologize for the
problem, Care about their experience, and Thank them for their patience. This approach
maintains positive customer relationships even when mistakes occur .




Question 5
Who is the first person to interact with the customer?

 A. Window position
 B. Texter position
 C. Milk position
 D. Shots position

Correct Answer: B

Rationale: The Texter position is responsible for taking orders at the drive-thru and is
the first point of contact with the customer. They begin the interaction that sets the tone
for the entire visit .




Question 6
Which position is considered the "foundational role" in the stand and why?

,  A. Texter - because they take the order first
 B. Window - because they make a unique connection with the customer, repeat drinks,
take payment, and ensure short wait times
 C. Milk - because they handle all finishing details
 D. Shots - because they control espresso quality

Correct Answer: B

Rationale: The Window position is foundational because they are the "face" of 7 Brew
culture, making personal connections with customers, repeating orders for accuracy,
handling payments, and ensuring efficient wait times .




Question 7
What is the correct sequence for repeating/translating a drink order back to a guest?

 A. Drink Name, Size, Temperature, Modifications, Finishing Details
 B. Drink Size, Temperature, Modifications, Drink Name, Finishing Details
 C. Temperature, Size, Modifications, Drink Name, Finishing Details
 D. Modifications, Size, Temperature, Drink Name, Finishing Details

Correct Answer: B

Rationale: The correct order is: Drink
Size (Small/Medium/Large), Temperature (Hot/Iced), Modification (Sugar-Free, Milk
Alternative, etc.), Drink Name (Blondie, Brunette, etc.), and Finishing Details (Whipped
Cream, Extra Drizzle). Example: "Large, Iced, Half-Sweet, Blondie with Whipped Cream" .




Question 8
Which position handles the finishing details on drinks?

 A. Lane
 B. Texter
 C. Milk