BUSI 300 CHAPTER 1-2 EXAM QUESTIONS WITH VERIFIED SOLUTIONS LATEST UPDATE 2026
In the context of group roles, which of the following is a difference between an isolator and a
dominator? - Answers An isolator is physically present but fails to participate in group activities,
whereas a dominator speaks too often and too long in a group.
Only the most formal organizations can function in the absence of an informal communication
system. - Answers False
Which of the following tasks would most likely be completed by a group that has been formed for
long-term assignments? - Answers Auditing for major corporations
Taylor was being interviewed for the position of business analyst at Amberg Solutions Inc. Kim, the
interviewer, observed that Taylor was dressed inappropriately and seemed disinterested. Kim
assumed that Taylor did not care much for the job and selected a different candidate for the position.
In this scenario, which of the following conveyed the message that Taylor was not much interested in
the job? - Answers Visual kinesic communication
Kinesic communication is an idea expressed through a verbal message. - Answers False
One of the major shortcomings of organizational charts is that they do not recognize the role of _____
when they depict authority relationships by placing one box higher than another and define role
functions by placing titles in those boxes. - Answers horizontal communication
Many bad listening habits develop simply because the speed of spoken messages is much faster than
our ability to receive and process them. - Answers False
Marco, a team leader at a marketing firm, allots a project to Jose, one of his team members.
However, about halfway through the project, after a progress update from Jose, Marco realizes that
Jose will not be able to complete the given task before the deadline. Marco gets two other members
of the team to work alongside Jose to get the project completed on time. This scenario is an example
of _____. - Answers synergy
_____ refers to the assumption that one's own cultural norms are the right way to do things. -
Answers Ethnocentrism
ServProf Inc. is a financial consulting firm currently recruiting new employees. One of its policies
states that an employee must work in the company for a minimum of one year and sign a contract
confirming the acceptance of this policy. Employees who accept the job offer agree to this, and it does
not adversely affect them. However, it is against the law for companies to enact such a policy. In this
scenario, ServProf Inc. has engaged in _____ behavior. - Answers illegal yet ethical
Context can influence the content, the quality, and the effectiveness of a communication event. -
Answers True
Successful team environments are often characterized by shared leadership, which involves more
direct and effective communication between management and its internal customers. - Answers True
The study of body language is known as chronemics. - Answers False
Informing and persuading are common purposes of communication in the workplace. - Answers True
Organizational communication is the movement of information within a company structure. -
Answers True
When communicating important messages to audiences less familiar to us, it is especially important
to _____. - Answers check with the receiver to see if understanding has taken place
Nonverbal messages universally convey the same meaning to different people. - Answers False
Chantelle, the manager of the claims department in an insurance company, meets with her team to
explain the new claim form which the company will be using moving forward. This scenario is an
example of _____. - Answers downward communication
Aryana looks forward to her biannual performance meeting with her manager because it helps her
learn about the quality of her job performance. This type of meeting is an example of _____
communication. - Answers downward
One of the weaknesses of teams is that they prevent companies from drawing on the skills and
imagination of a whole workforce. - Answers False
Which of the following statements best describes the COVID-19 pandemic's impact on business
communication? - Answers There remains a high need for interpersonal skills applied in face-to-face
settings.
Casual listening is useful when receiving important instructions, resolving conflict, and providing or
receiving critical feedback. - Answers False
To facilitate effective communication, _____. - Answers a group should be small in size
In the context of group roles, which of the following is a difference between an isolator and a
dominator? - Answers An isolator is physically present but fails to participate in group activities,
whereas a dominator speaks too often and too long in a group.
Only the most formal organizations can function in the absence of an informal communication
system. - Answers False
Which of the following tasks would most likely be completed by a group that has been formed for
long-term assignments? - Answers Auditing for major corporations
Taylor was being interviewed for the position of business analyst at Amberg Solutions Inc. Kim, the
interviewer, observed that Taylor was dressed inappropriately and seemed disinterested. Kim
assumed that Taylor did not care much for the job and selected a different candidate for the position.
In this scenario, which of the following conveyed the message that Taylor was not much interested in
the job? - Answers Visual kinesic communication
Kinesic communication is an idea expressed through a verbal message. - Answers False
One of the major shortcomings of organizational charts is that they do not recognize the role of _____
when they depict authority relationships by placing one box higher than another and define role
functions by placing titles in those boxes. - Answers horizontal communication
Many bad listening habits develop simply because the speed of spoken messages is much faster than
our ability to receive and process them. - Answers False
Marco, a team leader at a marketing firm, allots a project to Jose, one of his team members.
However, about halfway through the project, after a progress update from Jose, Marco realizes that
Jose will not be able to complete the given task before the deadline. Marco gets two other members
of the team to work alongside Jose to get the project completed on time. This scenario is an example
of _____. - Answers synergy
_____ refers to the assumption that one's own cultural norms are the right way to do things. -
Answers Ethnocentrism
ServProf Inc. is a financial consulting firm currently recruiting new employees. One of its policies
states that an employee must work in the company for a minimum of one year and sign a contract
confirming the acceptance of this policy. Employees who accept the job offer agree to this, and it does
not adversely affect them. However, it is against the law for companies to enact such a policy. In this
scenario, ServProf Inc. has engaged in _____ behavior. - Answers illegal yet ethical
Context can influence the content, the quality, and the effectiveness of a communication event. -
Answers True
Successful team environments are often characterized by shared leadership, which involves more
direct and effective communication between management and its internal customers. - Answers True
The study of body language is known as chronemics. - Answers False
Informing and persuading are common purposes of communication in the workplace. - Answers True
Organizational communication is the movement of information within a company structure. -
Answers True
When communicating important messages to audiences less familiar to us, it is especially important
to _____. - Answers check with the receiver to see if understanding has taken place
Nonverbal messages universally convey the same meaning to different people. - Answers False
Chantelle, the manager of the claims department in an insurance company, meets with her team to
explain the new claim form which the company will be using moving forward. This scenario is an
example of _____. - Answers downward communication
Aryana looks forward to her biannual performance meeting with her manager because it helps her
learn about the quality of her job performance. This type of meeting is an example of _____
communication. - Answers downward
One of the weaknesses of teams is that they prevent companies from drawing on the skills and
imagination of a whole workforce. - Answers False
Which of the following statements best describes the COVID-19 pandemic's impact on business
communication? - Answers There remains a high need for interpersonal skills applied in face-to-face
settings.
Casual listening is useful when receiving important instructions, resolving conflict, and providing or
receiving critical feedback. - Answers False
To facilitate effective communication, _____. - Answers a group should be small in size
