WGU C215 Operations Management
Study online at https://quizlet.com/_16dlnv
1. Advertising revenue model Provides users with information on services and products and
provides an opportunity for suppliers to advertise
2. Affiliate revenue model Companies receive a referral fee for directing business to an
affiliate
3. Appraisal cost The cost associated with uncovering defects
4. Automated order entry sys- A method using telephone models to send digital orders to
tems suppliers.
5. Backwards integration Owning or controlling sources of raw materials and components.
6. Benchmarking Studying other companies business practices for comparison.
7. Bullwhip effect Inaccurate or distorted demand information created in the sup-
ply chain.
8. Business to Business com- Businesses buying and selling to other businesses.
merce
9. Business to consumer com- Businesses selling to individual consumers.
merce
10. Cause and effect diagrams A chart that identifies potential causes of particular quality prob-
lems.
11. Checklist A list of common defects and the number of observed occur-
rences of each.
12. Conformance to specifica- how well a product or service meets the targets and tolerances
tions set by designers.
13. Continuous improvement A philosophy of never ending improvement.
, WGU C215 Operations Management
Study online at https://quizlet.com/_16dlnv
14. Control charts Charts used to evaluate whether a process is operating within
expectations.
15. Crossdocking Eliminates storage and order picking functions of a distribution
warehouse.
16. Customer defined quality an integrated effort designed to improve quality performance at
every level of the organization.
17. Deming Prize Japanese award for companies to recognize efforts in quality
improvement.
18. Distribution management Responsible for the movement of material from the manufacturer
to the customer.
19. Distribution warehouse Used for short term storage, consolidation, and product mixing.
20. Distributor crossdocking the receiving and consolidating of inbound products from differ-
ent vendors into a multi-SKU pallet.
21. E-commerce Using the internet and web to do business.
22. E-distributors Independently owned net marketplaces having catalogs repre-
senting thousands of suppliers and designed for spot purchases.
23. E-purchasing Companies that connect onlone MRO suppliers to businesses
that pay fees to join the market, usually for long term contractual
purchasing.
24. Early supplier involment Involvement of critical suppliers in new product design.
(ESI)
25. Electronic data interchange A form of computer to computer communications that enables
(EDI) sharing business documents.
Study online at https://quizlet.com/_16dlnv
1. Advertising revenue model Provides users with information on services and products and
provides an opportunity for suppliers to advertise
2. Affiliate revenue model Companies receive a referral fee for directing business to an
affiliate
3. Appraisal cost The cost associated with uncovering defects
4. Automated order entry sys- A method using telephone models to send digital orders to
tems suppliers.
5. Backwards integration Owning or controlling sources of raw materials and components.
6. Benchmarking Studying other companies business practices for comparison.
7. Bullwhip effect Inaccurate or distorted demand information created in the sup-
ply chain.
8. Business to Business com- Businesses buying and selling to other businesses.
merce
9. Business to consumer com- Businesses selling to individual consumers.
merce
10. Cause and effect diagrams A chart that identifies potential causes of particular quality prob-
lems.
11. Checklist A list of common defects and the number of observed occur-
rences of each.
12. Conformance to specifica- how well a product or service meets the targets and tolerances
tions set by designers.
13. Continuous improvement A philosophy of never ending improvement.
, WGU C215 Operations Management
Study online at https://quizlet.com/_16dlnv
14. Control charts Charts used to evaluate whether a process is operating within
expectations.
15. Crossdocking Eliminates storage and order picking functions of a distribution
warehouse.
16. Customer defined quality an integrated effort designed to improve quality performance at
every level of the organization.
17. Deming Prize Japanese award for companies to recognize efforts in quality
improvement.
18. Distribution management Responsible for the movement of material from the manufacturer
to the customer.
19. Distribution warehouse Used for short term storage, consolidation, and product mixing.
20. Distributor crossdocking the receiving and consolidating of inbound products from differ-
ent vendors into a multi-SKU pallet.
21. E-commerce Using the internet and web to do business.
22. E-distributors Independently owned net marketplaces having catalogs repre-
senting thousands of suppliers and designed for spot purchases.
23. E-purchasing Companies that connect onlone MRO suppliers to businesses
that pay fees to join the market, usually for long term contractual
purchasing.
24. Early supplier involment Involvement of critical suppliers in new product design.
(ESI)
25. Electronic data interchange A form of computer to computer communications that enables
(EDI) sharing business documents.
