CERTIFIED QUALITY IMPROVEMENT ASSOCIATE FULL SOLUTION UPDATED ACTUAL
EXAM QUESTIONS CORRECT ANSWERS GRADED A PLUS
Certified Quality Improvement Associate FULL
Solution 2026/2027 Questions Questions and Answers
Verified Solutions Latest Update
Question:
Must be (Kano model).
Answer:
Example: interest rates go down, the number of mortgage loans obtained goes up.
Question:
Feigenbaum's 4 deadly sins.
Answer:
Producing overseas, Confining quality to the factory, Wishful thinking, hot house quality
Question:
3 phases of organizational planning.
Answer:
Strategic planning, tactical planning, operational planning
Question:
Storming.
Answer:
A period of high emotionality and tension among team members (Ex: Team expectations tend to be
clarified and further elaborated and attention begins to shift toward obstacles standing in the way of
team goals)
,Question:
Feigenbaum's categories of quality costs.
Answer:
Appraisal, Internal and external failures, Prevention
Question:
Juran's trilogy.
Answer:
Quality planning, quality control, quality improvement
Question:
DMAIC: Measure stage.
Answer:
Baseline data is obtained on current process performance and the variables that impact that
performance
Question:
Design of experiments.
Answer:
A Six Sigma method that allows for a great deal of information to be analyzed with a minimum
number of experiments
Question:
Histogram: vertical axis.
Answer:
Frequency of occurrence
, Question:
PFMEA (Process Failure Mode Effects Analysis).
Answer:
Allows an organization to eliminate or control the potential for critical process failures in a system
Question:
Crosby steps.
Answer:
Management commitment, education and training, measurements, cost of quality, quality
awareness, corrective action, zero defects, goat setting, recognition
Question:
Quality improvement.
Answer:
Actions to change the performance of a process
Question:
Team leader.
Answer:
Responsible for communication with management and keeping project on budget
Question:
Champion.
Answer:
Responsible for getting management to support the team activities
Question:
EXAM QUESTIONS CORRECT ANSWERS GRADED A PLUS
Certified Quality Improvement Associate FULL
Solution 2026/2027 Questions Questions and Answers
Verified Solutions Latest Update
Question:
Must be (Kano model).
Answer:
Example: interest rates go down, the number of mortgage loans obtained goes up.
Question:
Feigenbaum's 4 deadly sins.
Answer:
Producing overseas, Confining quality to the factory, Wishful thinking, hot house quality
Question:
3 phases of organizational planning.
Answer:
Strategic planning, tactical planning, operational planning
Question:
Storming.
Answer:
A period of high emotionality and tension among team members (Ex: Team expectations tend to be
clarified and further elaborated and attention begins to shift toward obstacles standing in the way of
team goals)
,Question:
Feigenbaum's categories of quality costs.
Answer:
Appraisal, Internal and external failures, Prevention
Question:
Juran's trilogy.
Answer:
Quality planning, quality control, quality improvement
Question:
DMAIC: Measure stage.
Answer:
Baseline data is obtained on current process performance and the variables that impact that
performance
Question:
Design of experiments.
Answer:
A Six Sigma method that allows for a great deal of information to be analyzed with a minimum
number of experiments
Question:
Histogram: vertical axis.
Answer:
Frequency of occurrence
, Question:
PFMEA (Process Failure Mode Effects Analysis).
Answer:
Allows an organization to eliminate or control the potential for critical process failures in a system
Question:
Crosby steps.
Answer:
Management commitment, education and training, measurements, cost of quality, quality
awareness, corrective action, zero defects, goat setting, recognition
Question:
Quality improvement.
Answer:
Actions to change the performance of a process
Question:
Team leader.
Answer:
Responsible for communication with management and keeping project on budget
Question:
Champion.
Answer:
Responsible for getting management to support the team activities
Question:
