TAMU IDIS 343 Exam 1 Questions and Answers with Verified
Solutions | Latest 2026 Update
Q: Penalties for customer service failures
Answer:
1: Reduced volume of business
2: Called in salesman or manager
3: Stopped all purchases with supplier
4: Discontinued Items
Q: Order Cycle Time (definition)
Answer:
Time elapsed between when an order is placed and when it is
received
, TAMU IDIS 343 Exam 1 Questions and Answers with Verified
Solutions | Latest 2026 Update
Q: order cycle time elements
Answer:
-transport time
order transmittal time
order processing & assembly time
production time
stock availability
credit clearance
Q: order cycle time constraints
Answer:
order processing priorities
order condition standards
order constraints
Q: the dominant customer service elements are _______ in nature
Answer:
logistical
, TAMU IDIS 343 Exam 1 Questions and Answers with Verified
Solutions | Latest 2026 Update
Q: ___________ is most common service complaint
Answer:
late delivery
Q: ____________ is most important service element
Answer:
speed of delivery
Q: penalty for service failure is primarily ________________
Answer:
reduced patronage -- lost sales
Q: Optimum profit level
Answer:
Point where profit contribution equals marginal cost
, TAMU IDIS 343 Exam 1 Questions and Answers with Verified
Solutions | Latest 2026 Update
Q: Measuring Service Performance
Answer:
1: Percent of sales on backorder
2: Number of stockots
3: Percent of on-time delivereis
4: Number of inaccurate orders
5: Order cycle time
6: Fill rate
Q: System Breakdown Actions
Answer:
*insure the risk
plan for alternate supply sources
arrange alternate transportation
shift demand
build quick response to demand shifts
set inventories for disruptions
Solutions | Latest 2026 Update
Q: Penalties for customer service failures
Answer:
1: Reduced volume of business
2: Called in salesman or manager
3: Stopped all purchases with supplier
4: Discontinued Items
Q: Order Cycle Time (definition)
Answer:
Time elapsed between when an order is placed and when it is
received
, TAMU IDIS 343 Exam 1 Questions and Answers with Verified
Solutions | Latest 2026 Update
Q: order cycle time elements
Answer:
-transport time
order transmittal time
order processing & assembly time
production time
stock availability
credit clearance
Q: order cycle time constraints
Answer:
order processing priorities
order condition standards
order constraints
Q: the dominant customer service elements are _______ in nature
Answer:
logistical
, TAMU IDIS 343 Exam 1 Questions and Answers with Verified
Solutions | Latest 2026 Update
Q: ___________ is most common service complaint
Answer:
late delivery
Q: ____________ is most important service element
Answer:
speed of delivery
Q: penalty for service failure is primarily ________________
Answer:
reduced patronage -- lost sales
Q: Optimum profit level
Answer:
Point where profit contribution equals marginal cost
, TAMU IDIS 343 Exam 1 Questions and Answers with Verified
Solutions | Latest 2026 Update
Q: Measuring Service Performance
Answer:
1: Percent of sales on backorder
2: Number of stockots
3: Percent of on-time delivereis
4: Number of inaccurate orders
5: Order cycle time
6: Fill rate
Q: System Breakdown Actions
Answer:
*insure the risk
plan for alternate supply sources
arrange alternate transportation
shift demand
build quick response to demand shifts
set inventories for disruptions
