NSG 3180 COMMUNICATION AND TEAMWORK
FINAL EXAM 2 QUESTIONS AND CORRECT
ANSWERS (VERIFIED ANSWERS) Q&A 2027
INSTANT DOWNLOAD PDF
1. Which communication technique best demonstrates active
listening?
A. Interrupting to provide advice
B. Looking away while the patient speaks
C. Maintaining eye contact and paraphrasing the speaker's
message
D. Changing the subject
Correct Answer: C. Maintaining eye contact and paraphrasing
the speaker's message
Rationale: Active listening involves paying full attention,
maintaining appropriate eye contact, and restating the
speaker's message to confirm understanding.
2. Which is the most important component of therapeutic
communication?
A. Giving personal opinions
B. Showing empathy
,C. Arguing with the patient
D. Changing the topic frequently
Correct Answer: B. Showing empathy
Rationale: Empathy helps build trust, encourages openness,
and strengthens the nurse-patient relationship.
3. A nurse uses the SBAR communication tool. What does the
letter "B" represent?
A. Behavior
B. Background
C. Benefit
D. Balance
Correct Answer: B. Background
Rationale: SBAR stands for Situation, Background, Assessment,
and Recommendation.
4. Which statement best reflects effective teamwork in
healthcare?
A. Working independently without consulting others
B. Sharing responsibility and collaborating toward common
goals
C. Ignoring suggestions from junior staff
D. Completing tasks without communication
,Correct Answer: B. Sharing responsibility and collaborating
toward common goals
Rationale: Effective teamwork requires collaboration, shared
accountability, and open communication.
5. Which communication barrier is most likely to interfere
with patient understanding?
A. Using simple language
B. Speaking clearly
C. Using excessive medical terminology
D. Asking open-ended questions
Correct Answer: C. Using excessive medical terminology
Rationale: Medical jargon can confuse patients and reduce
comprehension.
6. Which nonverbal behavior communicates attentiveness?
A. Crossing arms
B. Looking at a phone
C. Leaning slightly toward the speaker
D. Frequently checking the clock
Correct Answer: C. Leaning slightly toward the speaker
Rationale: Positive body language demonstrates interest and
engagement.
, 7. Which conflict resolution strategy seeks a win-win
outcome?
A. Avoiding
B. Competing
C. Collaborating
D. Withdrawing
Correct Answer: C. Collaborating
Rationale: Collaboration satisfies the needs of all parties and
promotes long-term solutions.
8. Which action best promotes patient-centered
communication?
A. Interrupting to save time
B. Asking open-ended questions
C. Avoiding patient concerns
D. Speaking only to family members
Correct Answer: B. Asking open-ended questions
Rationale: Open-ended questions encourage patients to
express concerns and provide detailed information.
9. During handoff communication, the nurse should primarily
ensure:
FINAL EXAM 2 QUESTIONS AND CORRECT
ANSWERS (VERIFIED ANSWERS) Q&A 2027
INSTANT DOWNLOAD PDF
1. Which communication technique best demonstrates active
listening?
A. Interrupting to provide advice
B. Looking away while the patient speaks
C. Maintaining eye contact and paraphrasing the speaker's
message
D. Changing the subject
Correct Answer: C. Maintaining eye contact and paraphrasing
the speaker's message
Rationale: Active listening involves paying full attention,
maintaining appropriate eye contact, and restating the
speaker's message to confirm understanding.
2. Which is the most important component of therapeutic
communication?
A. Giving personal opinions
B. Showing empathy
,C. Arguing with the patient
D. Changing the topic frequently
Correct Answer: B. Showing empathy
Rationale: Empathy helps build trust, encourages openness,
and strengthens the nurse-patient relationship.
3. A nurse uses the SBAR communication tool. What does the
letter "B" represent?
A. Behavior
B. Background
C. Benefit
D. Balance
Correct Answer: B. Background
Rationale: SBAR stands for Situation, Background, Assessment,
and Recommendation.
4. Which statement best reflects effective teamwork in
healthcare?
A. Working independently without consulting others
B. Sharing responsibility and collaborating toward common
goals
C. Ignoring suggestions from junior staff
D. Completing tasks without communication
,Correct Answer: B. Sharing responsibility and collaborating
toward common goals
Rationale: Effective teamwork requires collaboration, shared
accountability, and open communication.
5. Which communication barrier is most likely to interfere
with patient understanding?
A. Using simple language
B. Speaking clearly
C. Using excessive medical terminology
D. Asking open-ended questions
Correct Answer: C. Using excessive medical terminology
Rationale: Medical jargon can confuse patients and reduce
comprehension.
6. Which nonverbal behavior communicates attentiveness?
A. Crossing arms
B. Looking at a phone
C. Leaning slightly toward the speaker
D. Frequently checking the clock
Correct Answer: C. Leaning slightly toward the speaker
Rationale: Positive body language demonstrates interest and
engagement.
, 7. Which conflict resolution strategy seeks a win-win
outcome?
A. Avoiding
B. Competing
C. Collaborating
D. Withdrawing
Correct Answer: C. Collaborating
Rationale: Collaboration satisfies the needs of all parties and
promotes long-term solutions.
8. Which action best promotes patient-centered
communication?
A. Interrupting to save time
B. Asking open-ended questions
C. Avoiding patient concerns
D. Speaking only to family members
Correct Answer: B. Asking open-ended questions
Rationale: Open-ended questions encourage patients to
express concerns and provide detailed information.
9. During handoff communication, the nurse should primarily
ensure:
