WGU D072 FUNDAMENTALS FOR SUCCESS IN
BUSINESS STUDYGUIDE WITH COMPLETE
SOLUTIONS RATED A+ ||UPDATED 2026
, lOMoARcPSD| 69811638
WGU D072 Fundamentals for Success in Business
Ability
Possession of the means to do something
Active Listening
Giving the sender full, undisrupted attention with the intention of fully receiving his or her message
Aggressive Communicator
Forceful communication style often carried out in a loud and hostile manner Assertive
communicator
Productive communication style used by those who express their ideas while listening attentively to
others
Attraction-Selection-Attrition (A-S-A)
A theory holding that (1) Individuals are attracted to organization whose members are similar to
themselves in terms of personality, values, interests and other attribute; (2) organizations are more
likely to select those who possess knowledge, skills, and abilities similar to the ones their existing
members possess; and (3) over time, those who do not fit in well are more likely to leave Attrition
The unpredictable and uncontrollable but normal reduction of work force due to resignations, retirement,
sickness, or death
Autocratic Style
Leadership style that keeps close control over subordinates and does not seek much input from others
Barrier to Effective Communication
Factor that prevents the receiver from receiving and understanding the message accurately Behavioral
Event Interviews
Guided interview questions where individuals describe their thoughts and feelings during specific
situations and a coach helps establish a development plan
Channel
Means of passing information from sender to recipient, such as via face-to-face meeting or telephone calls
Code of Ethics
Guide that publicly sets out an organization's key values and ethical obligations
Coercive power
Ability to take something away or punish someone for noncompliance
Communication
Sharing understanding and meanings via oral, nonverbal, and written forms
Communication Style
Dominant way in which an individual interacts and exchanges information with others
BUSINESS STUDYGUIDE WITH COMPLETE
SOLUTIONS RATED A+ ||UPDATED 2026
, lOMoARcPSD| 69811638
WGU D072 Fundamentals for Success in Business
Ability
Possession of the means to do something
Active Listening
Giving the sender full, undisrupted attention with the intention of fully receiving his or her message
Aggressive Communicator
Forceful communication style often carried out in a loud and hostile manner Assertive
communicator
Productive communication style used by those who express their ideas while listening attentively to
others
Attraction-Selection-Attrition (A-S-A)
A theory holding that (1) Individuals are attracted to organization whose members are similar to
themselves in terms of personality, values, interests and other attribute; (2) organizations are more
likely to select those who possess knowledge, skills, and abilities similar to the ones their existing
members possess; and (3) over time, those who do not fit in well are more likely to leave Attrition
The unpredictable and uncontrollable but normal reduction of work force due to resignations, retirement,
sickness, or death
Autocratic Style
Leadership style that keeps close control over subordinates and does not seek much input from others
Barrier to Effective Communication
Factor that prevents the receiver from receiving and understanding the message accurately Behavioral
Event Interviews
Guided interview questions where individuals describe their thoughts and feelings during specific
situations and a coach helps establish a development plan
Channel
Means of passing information from sender to recipient, such as via face-to-face meeting or telephone calls
Code of Ethics
Guide that publicly sets out an organization's key values and ethical obligations
Coercive power
Ability to take something away or punish someone for noncompliance
Communication
Sharing understanding and meanings via oral, nonverbal, and written forms
Communication Style
Dominant way in which an individual interacts and exchanges information with others
