USPS 421 SSA Exam with all Correct & 100% Verified
Answers |Actual Complete Exam |Already Graded A+
Postal service employees operate under a mandate to protect and preserve the mail paced in
its: ✔Correct Answer-Custody
What are 4 violations of security and sanctity of the mail ✔Correct Answer-Theft, Open,
Damage or Delay
The first opportunity for a SSA to start the customer experience on a positive is: ✔Correct
Answer-Deliver 1st Impression
Type of communication that can enhance or contradict messages: ✔Correct Answer-Non-
Verbal Communication
The approach a SSA can use to engage our customer and ensure needs are met is: ✔Correct
Answer-A+GIST
Why is maintaining sanctity of the mail one of the core responsibilities of the postal service?
✔Correct Answer-To instill customer confidence
Successful sales transactions occur when the SSA: ✔Correct Answer-Make informed mutual
decision with customer on products and services
What is the most positive way to impact customer perception of the post office? ✔Correct
Answer-Provide world class service
The US Postal Service is the only delivery that reaches: ✔Correct Answer-Every address in the
nation 6 days a week
An organized workstation creates a more __________________ workpace ✔Correct Answer-
Effiecient
How a SSA conducts themselves on the job effects the? ✔Correct Answer-Postal Brand
An active listening technique used to create a successful transaction is called ✔Correct
Answer-Clarifying
One of the first things a customer notices about a SSA is ✔Correct Answer-Personal
Appearance
, The primary law enforcement for USPS is the ✔Correct Answer-United States Postal Inspectio
Service (USPIS)
Preferred service that usually offer the customer the best value is ✔Correct Answer-Priority
Mail Express and Priority Mail
Customer wants to mail fewer then 500 flat sized to everyone in a specific area. What would
you offer? ✔Correct Answer-Every Door Direct Mail (EDDM)
First class mail consists of greeting cards, statements bills and what? ✔Correct Answer-
Business Documents
Any mailable item weighing _______ or less can be sent first class mail ✔Correct Answer-13
oz
A Priority Mail Express customer is entitled to a refund if: ✔Correct Answer-Delivered Late
Regardless of weight up to 70lbs the price that applies to Retail Ground parcels over 108" but no
more than 130" is: ✔Correct Answer-Oversized Pricing
The max length and girth for Priority Mail is ✔Correct Answer-108"
Change of Address is valid for: ✔Correct Answer-18 months
When customer requests Priority Forwarding Service for Residential the mail pieces are mailed
when: ✔Correct Answer-Weekly
First class mail can be forwarded free up to how long? ✔Correct Answer-12 months
Migratory bird stamps are essential for: ✔Correct Answer-Hunting
Designated Post office have a service for transients, what is this called? ✔Correct Answer-
General Delivery
What premium service for individual or companies offer more pickup times? ✔Correct
Answer-Caller Service
What premium service is used for individuals or companies that have more than 50 letters on
first delivery? ✔Correct Answer-Firm Service
An optional, free daily preview of mailpieces to be delivered is called: ✔Correct Answer-
Informed Delivery
Answers |Actual Complete Exam |Already Graded A+
Postal service employees operate under a mandate to protect and preserve the mail paced in
its: ✔Correct Answer-Custody
What are 4 violations of security and sanctity of the mail ✔Correct Answer-Theft, Open,
Damage or Delay
The first opportunity for a SSA to start the customer experience on a positive is: ✔Correct
Answer-Deliver 1st Impression
Type of communication that can enhance or contradict messages: ✔Correct Answer-Non-
Verbal Communication
The approach a SSA can use to engage our customer and ensure needs are met is: ✔Correct
Answer-A+GIST
Why is maintaining sanctity of the mail one of the core responsibilities of the postal service?
✔Correct Answer-To instill customer confidence
Successful sales transactions occur when the SSA: ✔Correct Answer-Make informed mutual
decision with customer on products and services
What is the most positive way to impact customer perception of the post office? ✔Correct
Answer-Provide world class service
The US Postal Service is the only delivery that reaches: ✔Correct Answer-Every address in the
nation 6 days a week
An organized workstation creates a more __________________ workpace ✔Correct Answer-
Effiecient
How a SSA conducts themselves on the job effects the? ✔Correct Answer-Postal Brand
An active listening technique used to create a successful transaction is called ✔Correct
Answer-Clarifying
One of the first things a customer notices about a SSA is ✔Correct Answer-Personal
Appearance
, The primary law enforcement for USPS is the ✔Correct Answer-United States Postal Inspectio
Service (USPIS)
Preferred service that usually offer the customer the best value is ✔Correct Answer-Priority
Mail Express and Priority Mail
Customer wants to mail fewer then 500 flat sized to everyone in a specific area. What would
you offer? ✔Correct Answer-Every Door Direct Mail (EDDM)
First class mail consists of greeting cards, statements bills and what? ✔Correct Answer-
Business Documents
Any mailable item weighing _______ or less can be sent first class mail ✔Correct Answer-13
oz
A Priority Mail Express customer is entitled to a refund if: ✔Correct Answer-Delivered Late
Regardless of weight up to 70lbs the price that applies to Retail Ground parcels over 108" but no
more than 130" is: ✔Correct Answer-Oversized Pricing
The max length and girth for Priority Mail is ✔Correct Answer-108"
Change of Address is valid for: ✔Correct Answer-18 months
When customer requests Priority Forwarding Service for Residential the mail pieces are mailed
when: ✔Correct Answer-Weekly
First class mail can be forwarded free up to how long? ✔Correct Answer-12 months
Migratory bird stamps are essential for: ✔Correct Answer-Hunting
Designated Post office have a service for transients, what is this called? ✔Correct Answer-
General Delivery
What premium service for individual or companies offer more pickup times? ✔Correct
Answer-Caller Service
What premium service is used for individuals or companies that have more than 50 letters on
first delivery? ✔Correct Answer-Firm Service
An optional, free daily preview of mailpieces to be delivered is called: ✔Correct Answer-
Informed Delivery
