,summary operations management slack 11th edition 2026 9781292759449
, summary operations management slack 11th edition 2026 9781292759449
Part 1 – Directing the Operation
1. Operations Management
The Transformation Process
Every operation functions as a transformation system that converts inputs into outputs while adding
value.
Inputs
Transformed resources include:
Materials
Information
Customers
Transforming resources include:
Employees
Equipment
Buildings
Information systems
Transformation Activities
Transformation may involve:
Physical manufacturing
Transportation
Storage
Information processing
Customer interaction
Outputs
Outputs consist of:
Physical goods
Services
Digital products
Information
, summary operations management slack 11th edition 2026 9781292759449
Types of Operations
Operations vary according to the dominant transformation process.
Manufacturing Operations
Characteristics include:
Tangible outputs
Inventory storage
Standardized production
High capital investment
Examples:
Automobile production
Food processing
Electronics manufacturing
Service Operations
Characteristics include:
Intangible outputs
Simultaneous production and consumption
High customer interaction
Hybrid Operations
Many organizations combine manufacturing and services.
Examples include:
Software companies
Online retailers
Automotive maintenance