USPS SSA 421 Academy Exam with All Correct & 100%
Verified Answers |Latest Update |Already Graded A+
Postal service employees operate under a mandate to protect and preserve the mail placed in
its: ✔Correct Answer-Custody
A violation of the security and sanctity of the mail is: ✔Correct Answer-Failing to deliver the
mail.
The first opportunity for a sales and services associate to start the customer experience on a
positive note is to: ✔Correct Answer-Deliver a first impression.
The type of communication that can enhance or contradict messages is: ✔Correct Answer-
Non - verbal communication
approach a sales and services associate can use to engage our customers and ensure their need
are met is: ✔Correct Answer-A+GIST
Why is maintaining the security and sanctity mail one of the core responsibilities of the Postal
Service ? ✔Correct Answer-Instills customer confidence.
Successful sales transactions occur when the Sales and Services Associate (SSA): ✔Correct
Answer-Makes an informed mutual decision with the customer on products services.
What is the most positive way to impact customer perception of the Post Office? ✔Correct
Answer-Provide world - class customer service
The U.S. Postal Service is the only delivery service that reaches: ✔Correct Answer-Every
address in the nation six days a week.
An organized workstation creates a more _________ workplace. ✔Correct Answer-Efficient
How a Sales and Services associate ( SSA ) conducts themselves on the job effects the:
✔Correct Answer-Postal brand
An active listening technique used to create a successful transaction is called: ✔Correct
Answer-Clarifying.
One of the first things a customer notices about a Sales and Services Associate (SSA) is their:
✔Correct Answer-Personal appearance
, The primary law enforcement for the United States Postal Service the: ✔Correct Answer-
Postal Inspection Service
Preferred services that usually offer the customer the best value are: ✔Correct Answer-
Priority Mail Express and Priority Mail
A customer wants to mail fewer than 5,000 flat-sized mailpieces to everyone in a specific area.
The Sales and Services Associate (SSA) may offer the service: ✔Correct Answer-Every Door
Direct Mail-Retail
First Class Mail consists of greeting cards, statements, bills, and: ✔Correct Answer-Business
documents
Any mailable item weighing _____ or less can be sent First-Class Mail. ✔Correct Answer-13 oz
A Priority Mail Express customer is entitled to a refund if the item was: ✔Correct Answer-
Delivered to the recipient late.
Regardless of weight up to 70 pounds, the price that applies to USPS Retail Ground parcels
measuring over 108 inches but not more than 130 inches in combined length and girth is
✔Correct Answer-Oversized pricing.
The maximum length and girth for Priority Mail® is ✔Correct Answer-108 inches
A change of address is valid for: ✔Correct Answer-18 months
When a customer requests Premium Forwarding Service Residential (PFSR), the mailpieces are
mailed to the customer using Priority Mail service : ✔Correct Answer-Weekly
First - Class mail can be ______ for free up to 12 months ✔Correct Answer-Forwarded
Migratory Bird Stamps are essential for ✔Correct Answer-Hunting .
Designated Post Offices have a service called ______ available for transients ✔Correct
Answer-General Delivery
Which premium service for individuals or companies offer more pickup times? ✔Correct
Answer-Caller service
What premium service is used for individuals or companies that have more mail each day than
the largest box holds? ✔Correct Answer-Caller service
An optional, free daily preview of mailpieces to be delivered is called : ✔Correct Answer-
Informed Delivery
Verified Answers |Latest Update |Already Graded A+
Postal service employees operate under a mandate to protect and preserve the mail placed in
its: ✔Correct Answer-Custody
A violation of the security and sanctity of the mail is: ✔Correct Answer-Failing to deliver the
mail.
The first opportunity for a sales and services associate to start the customer experience on a
positive note is to: ✔Correct Answer-Deliver a first impression.
The type of communication that can enhance or contradict messages is: ✔Correct Answer-
Non - verbal communication
approach a sales and services associate can use to engage our customers and ensure their need
are met is: ✔Correct Answer-A+GIST
Why is maintaining the security and sanctity mail one of the core responsibilities of the Postal
Service ? ✔Correct Answer-Instills customer confidence.
Successful sales transactions occur when the Sales and Services Associate (SSA): ✔Correct
Answer-Makes an informed mutual decision with the customer on products services.
What is the most positive way to impact customer perception of the Post Office? ✔Correct
Answer-Provide world - class customer service
The U.S. Postal Service is the only delivery service that reaches: ✔Correct Answer-Every
address in the nation six days a week.
An organized workstation creates a more _________ workplace. ✔Correct Answer-Efficient
How a Sales and Services associate ( SSA ) conducts themselves on the job effects the:
✔Correct Answer-Postal brand
An active listening technique used to create a successful transaction is called: ✔Correct
Answer-Clarifying.
One of the first things a customer notices about a Sales and Services Associate (SSA) is their:
✔Correct Answer-Personal appearance
, The primary law enforcement for the United States Postal Service the: ✔Correct Answer-
Postal Inspection Service
Preferred services that usually offer the customer the best value are: ✔Correct Answer-
Priority Mail Express and Priority Mail
A customer wants to mail fewer than 5,000 flat-sized mailpieces to everyone in a specific area.
The Sales and Services Associate (SSA) may offer the service: ✔Correct Answer-Every Door
Direct Mail-Retail
First Class Mail consists of greeting cards, statements, bills, and: ✔Correct Answer-Business
documents
Any mailable item weighing _____ or less can be sent First-Class Mail. ✔Correct Answer-13 oz
A Priority Mail Express customer is entitled to a refund if the item was: ✔Correct Answer-
Delivered to the recipient late.
Regardless of weight up to 70 pounds, the price that applies to USPS Retail Ground parcels
measuring over 108 inches but not more than 130 inches in combined length and girth is
✔Correct Answer-Oversized pricing.
The maximum length and girth for Priority Mail® is ✔Correct Answer-108 inches
A change of address is valid for: ✔Correct Answer-18 months
When a customer requests Premium Forwarding Service Residential (PFSR), the mailpieces are
mailed to the customer using Priority Mail service : ✔Correct Answer-Weekly
First - Class mail can be ______ for free up to 12 months ✔Correct Answer-Forwarded
Migratory Bird Stamps are essential for ✔Correct Answer-Hunting .
Designated Post Offices have a service called ______ available for transients ✔Correct
Answer-General Delivery
Which premium service for individuals or companies offer more pickup times? ✔Correct
Answer-Caller service
What premium service is used for individuals or companies that have more mail each day than
the largest box holds? ✔Correct Answer-Caller service
An optional, free daily preview of mailpieces to be delivered is called : ✔Correct Answer-
Informed Delivery
