RISE UP CUSTOMER SERVICE AND SALES
FINAL PAPER QUESTIONS WITH VERIFIED
SOLUTION REVIEW
●● account takeover/loyalty fraud
Answer: A type of ecommerce fraud in which thieves steal customer
login information and then use it to access their retailer loyalty accounts.
Once they have account access, thieves can often use customers' loyalty
points to make purchases for themselves. This type of fraud is also
referred to as loyalty fraud.
●● accountable
Answer: Means you're expected to be responsible for your actions or
decisions.
●● active listening
Answer: A structured form of listening and responding that focuses the
attention on the speaker. The listener must take care to attend to the
speaker fully and understand any messages suggested behind the words.
●● adaptability
Answer: Be open to, and ready for, frequent change. Adjust quickly to
new work processes and situations.
,●● allocation
Answer: Is the term for distributing merchandise from the manufacturer
to a retailer's locations, which may include stores, distribution centers
and other locations.
●● Americans with Disabilities Act
Answer: This act prohibits employers from discriminating against
qualified individuals with disabilities in job application procedures,
hiring, firing, advancement, compensation, training and other terms,
conditions and privileges of employment.
●● attitude
Answer: Is a way of thinking or feeling about something that is usually
reflected in behavior.
●● automated fraud
Answer: A type of ecommerce fraud in which cyber-criminals either
steal credit card information from customers or create programs to test
randomly generated card numbers and CVV codes until they find a
combination that works; then bots place multiple transactions very
quickly using the stolen credit card number.
●● average sale
Answer: Is the total of all sales divided by the number of transactions.
Average sale = Total sales dollars/Total number of transactions
, ●● buying
Answer: The branch of retail responsible for selecting and purchasing
merchandise.
●● carton handling
Answer: Associates performing this function may work in the Inbound
dock area unloading and labeling cartons and pallets received from
manufacturers or other suppliers. They may also work in the Outbound
dock area loading cartons and pallets onto trailers that are sent to stores
or other locations. They may also move freight to other places within the
building.
●● cash transactions
Answer: Cash is still a common form of payment. In fact, about 24% of
Americans use cash for all purchases. Handling cash properly is
important because there are risks involved. The most important skill to
learn is making correct change.
●● checks
Answer: Are not commonly used today, and retailers that do accept them
tend to process them as an electronic funds transfer immediately rather
than as a deposit that does not clear the bank for a few days.
●● closed-circuit cameras
FINAL PAPER QUESTIONS WITH VERIFIED
SOLUTION REVIEW
●● account takeover/loyalty fraud
Answer: A type of ecommerce fraud in which thieves steal customer
login information and then use it to access their retailer loyalty accounts.
Once they have account access, thieves can often use customers' loyalty
points to make purchases for themselves. This type of fraud is also
referred to as loyalty fraud.
●● accountable
Answer: Means you're expected to be responsible for your actions or
decisions.
●● active listening
Answer: A structured form of listening and responding that focuses the
attention on the speaker. The listener must take care to attend to the
speaker fully and understand any messages suggested behind the words.
●● adaptability
Answer: Be open to, and ready for, frequent change. Adjust quickly to
new work processes and situations.
,●● allocation
Answer: Is the term for distributing merchandise from the manufacturer
to a retailer's locations, which may include stores, distribution centers
and other locations.
●● Americans with Disabilities Act
Answer: This act prohibits employers from discriminating against
qualified individuals with disabilities in job application procedures,
hiring, firing, advancement, compensation, training and other terms,
conditions and privileges of employment.
●● attitude
Answer: Is a way of thinking or feeling about something that is usually
reflected in behavior.
●● automated fraud
Answer: A type of ecommerce fraud in which cyber-criminals either
steal credit card information from customers or create programs to test
randomly generated card numbers and CVV codes until they find a
combination that works; then bots place multiple transactions very
quickly using the stolen credit card number.
●● average sale
Answer: Is the total of all sales divided by the number of transactions.
Average sale = Total sales dollars/Total number of transactions
, ●● buying
Answer: The branch of retail responsible for selecting and purchasing
merchandise.
●● carton handling
Answer: Associates performing this function may work in the Inbound
dock area unloading and labeling cartons and pallets received from
manufacturers or other suppliers. They may also work in the Outbound
dock area loading cartons and pallets onto trailers that are sent to stores
or other locations. They may also move freight to other places within the
building.
●● cash transactions
Answer: Cash is still a common form of payment. In fact, about 24% of
Americans use cash for all purchases. Handling cash properly is
important because there are risks involved. The most important skill to
learn is making correct change.
●● checks
Answer: Are not commonly used today, and retailers that do accept them
tend to process them as an electronic funds transfer immediately rather
than as a deposit that does not clear the bank for a few days.
●● closed-circuit cameras
