TECHNICAL COMMUNICATION UPDATED
ACTUAL QUESTIONS AND CORRECT
ANSWERS COMPLETE STUDY GUIDE FULL
SOLUTION
●● What are the three components of technical communication?
Answer: Global, collaborative, and digital
●● Who should be the main focus in a document?
Answer: The reader
●● What is the term for focusing on the reader?
Answer: User-centered communication
●● What are two components of a document's design?
Answer: Efficient and accessible
●● What are two things the writing style should be?
Answer: Clear and relevant
●● Persuasion
,Answer: Trying to influence someone's actions, opinions, or decisions
●● Are all technical documents persuasive?
Answer: Yes
●● What should the writer balance?
Answer: Providing the readers with the information and persuading them
to respond as desired
●● Should you always be honest?
Answer: Yes
●● What are the three primary purposes of technical communication?
Answer: To anticipate and answer questions (inform), to enable people
to perform a task (instruct), or to influence people's thinking (persuade)
●● What is a memo's primary purpose?
Answer: Internal written communication that leaves a record for future
reference
●● Which are more common, emails or memos?
Answer: Emails
, ●● Are emails more formal or informal?
Answer: Informal
●● Which is the most personal form of communication?
Answer: Letters
●● Can letter serve as contracts?
Answer: Yes
●● What is the main purpose of instructions?
Answer: To explain the steps or course of action for completing a
specific task
●● What is the main purpose of procedures?
Answer: To explain how to perform a task step by step dealing with
matters of company or organizational policy
●● What is included in a manual?
Answer: Instructions on how to assemble, set up, and use a product and
background information
●● What is the purpose of a brochure?
Answer: To market goods or services
ACTUAL QUESTIONS AND CORRECT
ANSWERS COMPLETE STUDY GUIDE FULL
SOLUTION
●● What are the three components of technical communication?
Answer: Global, collaborative, and digital
●● Who should be the main focus in a document?
Answer: The reader
●● What is the term for focusing on the reader?
Answer: User-centered communication
●● What are two components of a document's design?
Answer: Efficient and accessible
●● What are two things the writing style should be?
Answer: Clear and relevant
●● Persuasion
,Answer: Trying to influence someone's actions, opinions, or decisions
●● Are all technical documents persuasive?
Answer: Yes
●● What should the writer balance?
Answer: Providing the readers with the information and persuading them
to respond as desired
●● Should you always be honest?
Answer: Yes
●● What are the three primary purposes of technical communication?
Answer: To anticipate and answer questions (inform), to enable people
to perform a task (instruct), or to influence people's thinking (persuade)
●● What is a memo's primary purpose?
Answer: Internal written communication that leaves a record for future
reference
●● Which are more common, emails or memos?
Answer: Emails
, ●● Are emails more formal or informal?
Answer: Informal
●● Which is the most personal form of communication?
Answer: Letters
●● Can letter serve as contracts?
Answer: Yes
●● What is the main purpose of instructions?
Answer: To explain the steps or course of action for completing a
specific task
●● What is the main purpose of procedures?
Answer: To explain how to perform a task step by step dealing with
matters of company or organizational policy
●● What is included in a manual?
Answer: Instructions on how to assemble, set up, and use a product and
background information
●● What is the purpose of a brochure?
Answer: To market goods or services
