TECHNICAL COMMUNICATION
CERTIFICATION EVALUATION EXAMS SET
FULL QUESTIONS AND COMPLETE
SOLUTION
●● Purpose-related factors.
Answer: Before you can write, you need to determine your purpose:
what do you want your audience to know or believe or do after having
read your document? Although much technical communication is
intended to help people perform tasks, such as installing a portable hard
drive for a computer, many organizations large and small devote
significant communication resources to branding: creating an image that
helps customers distinguish the company from competitors. Most
companies now employ community specialists to coordinate the
organization's day-to-day online presence and its social-media
campaigns. These specialists publicize new products and initiatives and
respond to new developments and incidents. They also oversee all of the
organization's documents—from tweets to blog posts to Facebook fan
pages and company-sponsored discussion boards.
●● Document-related factors
Answer: Does your budget limit the number of people you can enlist to
help you or limit the size or shape of the document? Does your schedule
limit how much information you can include in the document? Does
your subject dictate what kind of document (such as a report or a blog
post) you choose to write? Does the application call for a particular
,writing style or level of formality? (For the sake of convenience, I will
use the word document throughout this book to refer to all forms of
technical communication, from written documents to oral presentations
and online forms, such as podcasts and wikis.)
●● Characteristics of Technical Document
Answer: It addresses particular readers/it helps readers solve problems/
it reflects the organization's goals and culture/ it is produced
collaboratively/ it uses design to increase readability/it consists of words
or images or both.
●● Measures of Excellence in Technical Documents
Answer: honesty/ clarity/ accuracy/comprehensiveness/ accessibility/
conciseness/ professional appearance/ correctness
●● Planning your Document
Answer: Analyzing your audience/ Analyzing your purpose/ choosing
your writing tools/ generating ideas about you subject/organizing and
outlining your docent/ selecting an application, a design, and delivery
method/ devising a schedule and a budget
●● Who? What? How? Why?
Answer: Audience determining
, ●● Six Journalistic Questions/ Brainstorming/ Freewriting/ Talking with
Someone/ Clustering/ Branching
Answer: Generate Ideas for Document
●● Drafting your Document
Answer: use and modify templates/ get comfortable, start with easiest
topics, draft quickly, don't stop to get more information or to revise, try
invisible writing, stop in the middle of a section/ use styles
●● Revising your Documents
Answer: Audience, Purpose, Subject?/ study by yourself/talk to others
●● Audience for Revising
Answer: has your understanding of the audience changes/ will you be
addressing people you hadn't considered before? if so, how will that
change what you should say and how you should say it?
●● Purpose for Revising
Answer: Has your understanding of your purpose changed? If so, what
changes should you make to the document
●● Subject for Revising
Answer: Has your understanding of the subject changed? Should you
change the scope—that is, should you address more or fewer topics?
CERTIFICATION EVALUATION EXAMS SET
FULL QUESTIONS AND COMPLETE
SOLUTION
●● Purpose-related factors.
Answer: Before you can write, you need to determine your purpose:
what do you want your audience to know or believe or do after having
read your document? Although much technical communication is
intended to help people perform tasks, such as installing a portable hard
drive for a computer, many organizations large and small devote
significant communication resources to branding: creating an image that
helps customers distinguish the company from competitors. Most
companies now employ community specialists to coordinate the
organization's day-to-day online presence and its social-media
campaigns. These specialists publicize new products and initiatives and
respond to new developments and incidents. They also oversee all of the
organization's documents—from tweets to blog posts to Facebook fan
pages and company-sponsored discussion boards.
●● Document-related factors
Answer: Does your budget limit the number of people you can enlist to
help you or limit the size or shape of the document? Does your schedule
limit how much information you can include in the document? Does
your subject dictate what kind of document (such as a report or a blog
post) you choose to write? Does the application call for a particular
,writing style or level of formality? (For the sake of convenience, I will
use the word document throughout this book to refer to all forms of
technical communication, from written documents to oral presentations
and online forms, such as podcasts and wikis.)
●● Characteristics of Technical Document
Answer: It addresses particular readers/it helps readers solve problems/
it reflects the organization's goals and culture/ it is produced
collaboratively/ it uses design to increase readability/it consists of words
or images or both.
●● Measures of Excellence in Technical Documents
Answer: honesty/ clarity/ accuracy/comprehensiveness/ accessibility/
conciseness/ professional appearance/ correctness
●● Planning your Document
Answer: Analyzing your audience/ Analyzing your purpose/ choosing
your writing tools/ generating ideas about you subject/organizing and
outlining your docent/ selecting an application, a design, and delivery
method/ devising a schedule and a budget
●● Who? What? How? Why?
Answer: Audience determining
, ●● Six Journalistic Questions/ Brainstorming/ Freewriting/ Talking with
Someone/ Clustering/ Branching
Answer: Generate Ideas for Document
●● Drafting your Document
Answer: use and modify templates/ get comfortable, start with easiest
topics, draft quickly, don't stop to get more information or to revise, try
invisible writing, stop in the middle of a section/ use styles
●● Revising your Documents
Answer: Audience, Purpose, Subject?/ study by yourself/talk to others
●● Audience for Revising
Answer: has your understanding of the audience changes/ will you be
addressing people you hadn't considered before? if so, how will that
change what you should say and how you should say it?
●● Purpose for Revising
Answer: Has your understanding of your purpose changed? If so, what
changes should you make to the document
●● Subject for Revising
Answer: Has your understanding of the subject changed? Should you
change the scope—that is, should you address more or fewer topics?
