mgmt 311 Exam 1 Questions with Correct Answers

mgmt 311 Exam 1 Questions with Correct
Answers
organizational behavior

is the study of how individuals and groups behave within an organization, and how this

behavior affects the organization's performance.

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Citizenship Behavior

Interpersonal:

-helping

-courtesy

-sportsmanship

Organizational:

-voice

-civic virtue

-boosterism

interpersonal citizenship behavior

-helping (assisting coworkers)

-courtesy (keeping coworkers informed)

-sportsmanship (maintaining a positive attitude)

Organizational citizenship behavior

-voice (offering supportive ideas for change)

-civic virtue (participating in company activities at a deeper-than-normal level)

-boosterism (representing the company in a positive way in public)

, counterproductive behavior

-Minor/organizational=production deviance (wasting resources, substance abuse)

-serious/organizational=property deviance (sabotage, theft)

-minor/interpersonal=political deviance (gossiping, incivility)

-serious/interpersonal=personal aggression (harassment, abuse)

management by objectives

mutually agreed-upon goal setting/tracking

behaviorally anchored rating scales

assessment of "critical incidents" of job performance

360-degree feedback

ratings provided by supervisors, coworkers, subordinates, customers, and the employees

themselves

social performance management

social media platform, ongoing communication

forced rankings

relative category rankings

task performance

routine, adaptive, creative

organizational commitment

affective commitment, continuance commitment, normative commitment

affective commitment