CPXP 321 PRACTICE EXAM 2026 LATEST
UPDATE QUESTIONS AND CORRECT VERIFIED
ANSWERS ALREADY GRADED A+
In reducing the time for lap specimen collection, a patient experience improvement team
is using a rigorous approach of DMAIC (define, measure, analyze, approve, control). Its
methodology is MOST closely aligned with: - ans-Six Sigma
A health system is re-designing an ambulatory care clinic using a customer-centric
approach continuously improving the care delivery process through the elimination of all
types of waste. Such principles are MOST closely aligned with - ans-LEAN
All of the following are concerns to ensure successful and sustained change EXCEPT -
ans-All involved in the major change effort are enthusiastic and understand its
importance (NOT A CONCERN)
In understanding transformational leaders, it is important to acknowledge - ans-
Transformational leaders help inspire and shape a new culture
The world health organization defines and outcome measure as - ans-A change in the
health of an individual, group of people, or population that is attributable to an
intervention or series of interventions
When an organization is tasked with improving the patient experience, an effective
interactive solution-focused process that empowers an individual to facilitate self-
directed learning is - ans-Coaching (FACILITATE)
The patient experience professional is asked to coach a manager whose unit is
receiving lower patient experience scores. Of the following, what is the FIRST step the
patient experience professional should take to understand the current state - ans-
Prepare through observation and validation
All of the following are considered proven practices and have demonstrated positive
outcomes on patient experience EXCEPT - ans-Performance Evaluations
What are the characteristics of servant leadership - ans-Employs effective listening
skills, attends to the whole person, connects to feelings and perspectives of
others NOT (establishes a hierarchical relationship).
, Your organization recently implemented hourly rounding. As the unit leader, you
observe a nurse doing an excellent job performing this new patient experience practice.
What is the MOST effective way for you to recognize the employee? - ans-Immediately
approach and share specific feedback about your observations and thank her for
being a great role model.
In a healthcare organization, what title BEST describes who ultimately owns the patient
experience? - ans-Chief Executive Officer
Limited Health literacy is associated with - ans-Higher mortality rates
lower levels of health knowledge
greater use of inpatient and emergency department
poor medicine adherence
T/F: You can tell how health literate a person is by knowing what grade he or she
completed in school - ans-FALSE
What skills are considered to be components of health literacy - ans-ability to
understand and use numbers
reading skills
speaking skills
ability to understand what is said
writing skills
ALL OF THE ABOVE
T/F: Being anxious affects a persons ability to absorb, recall and use health information
- ans-TRUE
What is the average reading level of U.S Adults? - ans-8-9 grade
What is the grade level at which health related info is typically written - ans-10th grade
or higher
What is the best reading level for written materials used with patients - ans-5-6 grade
T/F It is a good health literacy practice to assume that each patient you communicate
with has limited health literacy - ans-TRUE
During nurse rounding, a mother complains that the whiteboard in her childs room is not
always up to date. What is the best FIRST step for the person conducting the rounding?
- ans-Apologize to the mother and thank her for this feedback.
A patient, Mrs. Garza, is agitated as she reaches the registration desk late for her first
appointment. After greeting Mrs. Garza, which of the following comments is BEST
coming from the receptionist? - ans-We are glad you are here, sorry you had trouble
with the directions, please have a seat and we will be with you shortly
UPDATE QUESTIONS AND CORRECT VERIFIED
ANSWERS ALREADY GRADED A+
In reducing the time for lap specimen collection, a patient experience improvement team
is using a rigorous approach of DMAIC (define, measure, analyze, approve, control). Its
methodology is MOST closely aligned with: - ans-Six Sigma
A health system is re-designing an ambulatory care clinic using a customer-centric
approach continuously improving the care delivery process through the elimination of all
types of waste. Such principles are MOST closely aligned with - ans-LEAN
All of the following are concerns to ensure successful and sustained change EXCEPT -
ans-All involved in the major change effort are enthusiastic and understand its
importance (NOT A CONCERN)
In understanding transformational leaders, it is important to acknowledge - ans-
Transformational leaders help inspire and shape a new culture
The world health organization defines and outcome measure as - ans-A change in the
health of an individual, group of people, or population that is attributable to an
intervention or series of interventions
When an organization is tasked with improving the patient experience, an effective
interactive solution-focused process that empowers an individual to facilitate self-
directed learning is - ans-Coaching (FACILITATE)
The patient experience professional is asked to coach a manager whose unit is
receiving lower patient experience scores. Of the following, what is the FIRST step the
patient experience professional should take to understand the current state - ans-
Prepare through observation and validation
All of the following are considered proven practices and have demonstrated positive
outcomes on patient experience EXCEPT - ans-Performance Evaluations
What are the characteristics of servant leadership - ans-Employs effective listening
skills, attends to the whole person, connects to feelings and perspectives of
others NOT (establishes a hierarchical relationship).
, Your organization recently implemented hourly rounding. As the unit leader, you
observe a nurse doing an excellent job performing this new patient experience practice.
What is the MOST effective way for you to recognize the employee? - ans-Immediately
approach and share specific feedback about your observations and thank her for
being a great role model.
In a healthcare organization, what title BEST describes who ultimately owns the patient
experience? - ans-Chief Executive Officer
Limited Health literacy is associated with - ans-Higher mortality rates
lower levels of health knowledge
greater use of inpatient and emergency department
poor medicine adherence
T/F: You can tell how health literate a person is by knowing what grade he or she
completed in school - ans-FALSE
What skills are considered to be components of health literacy - ans-ability to
understand and use numbers
reading skills
speaking skills
ability to understand what is said
writing skills
ALL OF THE ABOVE
T/F: Being anxious affects a persons ability to absorb, recall and use health information
- ans-TRUE
What is the average reading level of U.S Adults? - ans-8-9 grade
What is the grade level at which health related info is typically written - ans-10th grade
or higher
What is the best reading level for written materials used with patients - ans-5-6 grade
T/F It is a good health literacy practice to assume that each patient you communicate
with has limited health literacy - ans-TRUE
During nurse rounding, a mother complains that the whiteboard in her childs room is not
always up to date. What is the best FIRST step for the person conducting the rounding?
- ans-Apologize to the mother and thank her for this feedback.
A patient, Mrs. Garza, is agitated as she reaches the registration desk late for her first
appointment. After greeting Mrs. Garza, which of the following comments is BEST
coming from the receptionist? - ans-We are glad you are here, sorry you had trouble
with the directions, please have a seat and we will be with you shortly
