CPXP 3421 EXAM 2026 LATEST UPDATE
QUESTIONS AND CORRECT VERIFIED
ANSWERS ALREADY GRADED A+
The Family Caregiver and complications - ans-•31% of those caring for persons
sixty-five and older describe their own physical health as fair to poor
•caregivers experienced mental or emotional strain and elderly spousal
caregivers have a 63% higher risk of dying the non-caregivers
•about 40 to 70% of caregivers show signs of clinical depression as a result of
caregiving and take more prescription medications including those for anxiety
and depression, than others in their age group
•stress associated with the family caregiving has resulted in increased risk of
infectious disease such as cold and flu and chronic diseases such as heart
disease diabetes and cancer
The FY 2014 Hospital Value Based Purchasing (Hospital VBP) links a portion of IPPS
(Inpatient Prospective Pricing System) hospital payment from CMS to performance on a
set of quality measures. The HCAHPS survey is the basis of the Patient Experience of
Care Domain and accounts for this percent of the hospital's Total Performance Score. -
ans-25%
The IHI Triple Aim - ans-Framework which describes an approach to optimize
health system performance. New designs must be developed to simultaneously
pursue three detentions, which we call the "Triple Aim"
1. Improving the patient experience
2. Improving the health of populations; and
3. reducing the per capital cost of health care
The possibility for confidentiality breach multiplies with every what? - ans-With every
computerized component involved in a patients care
The writing of patient rights and responsibilities must... - ans-be written in common,
understandable language
Three "R" words that guide healthcare workers when approaching unknown religious
situations. - ans-Religion - Determine religion and practices/traditions associated
with them.
,Respect - Consciously respect the persons religious tradition
Resources - known who to call, handbook, webpages, etc.
Three Rules of Service Recovery - ans-1. Do it right the first time
2. Fix it properly if it ever fails
3. Remember: there is no third chances
Time frame that AHA establishes membership group: National society for patient
representation and consumer affairs - ans-early 70's
Touch Point - ans-"Moments of truth" at which patients form the most vivid
impressions and perceptions about an organization. At each touch point, patients
evaluate the quality of care and, ultimately, decide if they will return or
recommend the organization to others.
Examples include: calling for an appointment, checking in at the reception desk,
communicating with the physician, receiving test results
Traditional alternative names for Ethic Committees - ans-"Death and Dying
Committee", "Patient Care Advisory Committees"
Trend - ans-five data points constantly going up or constantly going down
Type I muda - ans-non-value added, but necessary for the system to function.
Minimize this until you can eliminate it
Type II muda - ans-non-value added and unnecessary. Eliminate this first!
Understanding the value of knowing the community demographics being served - ans-
1. understand the community strengths and the challenges it faces
2. understanding influential rules and norms
3. understanding attitudes and opinions of the community
4. ensuring the security of your organization staff and participants, knowing the
character of various areas in the invisible borders that exist among various
groups and neighborhoods
5. converse intelligently with the residents about community issues, personalities
and geography
6. speak convincingly with media about the community
7. share information with other organizations or coalitions that work in the
community
8. providing background and justification for proposals
9. knowing the context of the community so that you can tailor interventions and
programs to its norms and culture and increase chances of success
, Using family and friends to communicate with LEP - ans-Friends and family members
regardless of age, are not appropriate to use as interpreters for medical
conversations. They often present as support to the patient and adding the role of
interpreting changes this dynamic.
Family and friends often inadvertently and sometimes intentionally leave out information
that might affect the completeness or effectiveness of the communication
Value Based Purchasing started as _________________________ and then went to
______________________________ - ans-Pay for reporting--
Pay for Performance
Viewing culture through diversity - ans-It is important not to see one type of diversity
and presume the other (primary vs secondary diversity)
What are core concepts of patient centered care (4 components) - ans--respect &
dignity
-information sharing
-participation
-collaboration
What are some of the key concepts of the Planetree model - ans-Importance of social
support, patient/resident education, healing environment (design- iron curtain)
What are some of the limitations to the Press Ganey surveys - ans-low return rate,
minorities underrepresented
What are some reasons patients may not voice their complaints? - ans-Don't know
where to complain, afraid of retribution, not worth the trouble
What are the 3 goals of complaint management - ans-correct what went wrong, learn
from patients/customers/others, create a positive relationship and increase
satisfaction
What are the 4 basic needs that should be met to create an ideal patient experience -
ans-confidence, integrity, pride, passion
What are the characteristics of hospitals that did NOT do well with value based
purchasing? - ans-bigger, teaching hospitals, poor patients, govt owned
What are the characteristics of hospitals that did well with value based purchasing? -
ans-smaller, didn't train residents, more affluent patient mix, for profit
What are the IOM six aims of for quality (established in 2001) - ans-Safe, time,
effective, efficient, equitable, patient-centered (STEEEP)
QUESTIONS AND CORRECT VERIFIED
ANSWERS ALREADY GRADED A+
The Family Caregiver and complications - ans-•31% of those caring for persons
sixty-five and older describe their own physical health as fair to poor
•caregivers experienced mental or emotional strain and elderly spousal
caregivers have a 63% higher risk of dying the non-caregivers
•about 40 to 70% of caregivers show signs of clinical depression as a result of
caregiving and take more prescription medications including those for anxiety
and depression, than others in their age group
•stress associated with the family caregiving has resulted in increased risk of
infectious disease such as cold and flu and chronic diseases such as heart
disease diabetes and cancer
The FY 2014 Hospital Value Based Purchasing (Hospital VBP) links a portion of IPPS
(Inpatient Prospective Pricing System) hospital payment from CMS to performance on a
set of quality measures. The HCAHPS survey is the basis of the Patient Experience of
Care Domain and accounts for this percent of the hospital's Total Performance Score. -
ans-25%
The IHI Triple Aim - ans-Framework which describes an approach to optimize
health system performance. New designs must be developed to simultaneously
pursue three detentions, which we call the "Triple Aim"
1. Improving the patient experience
2. Improving the health of populations; and
3. reducing the per capital cost of health care
The possibility for confidentiality breach multiplies with every what? - ans-With every
computerized component involved in a patients care
The writing of patient rights and responsibilities must... - ans-be written in common,
understandable language
Three "R" words that guide healthcare workers when approaching unknown religious
situations. - ans-Religion - Determine religion and practices/traditions associated
with them.
,Respect - Consciously respect the persons religious tradition
Resources - known who to call, handbook, webpages, etc.
Three Rules of Service Recovery - ans-1. Do it right the first time
2. Fix it properly if it ever fails
3. Remember: there is no third chances
Time frame that AHA establishes membership group: National society for patient
representation and consumer affairs - ans-early 70's
Touch Point - ans-"Moments of truth" at which patients form the most vivid
impressions and perceptions about an organization. At each touch point, patients
evaluate the quality of care and, ultimately, decide if they will return or
recommend the organization to others.
Examples include: calling for an appointment, checking in at the reception desk,
communicating with the physician, receiving test results
Traditional alternative names for Ethic Committees - ans-"Death and Dying
Committee", "Patient Care Advisory Committees"
Trend - ans-five data points constantly going up or constantly going down
Type I muda - ans-non-value added, but necessary for the system to function.
Minimize this until you can eliminate it
Type II muda - ans-non-value added and unnecessary. Eliminate this first!
Understanding the value of knowing the community demographics being served - ans-
1. understand the community strengths and the challenges it faces
2. understanding influential rules and norms
3. understanding attitudes and opinions of the community
4. ensuring the security of your organization staff and participants, knowing the
character of various areas in the invisible borders that exist among various
groups and neighborhoods
5. converse intelligently with the residents about community issues, personalities
and geography
6. speak convincingly with media about the community
7. share information with other organizations or coalitions that work in the
community
8. providing background and justification for proposals
9. knowing the context of the community so that you can tailor interventions and
programs to its norms and culture and increase chances of success
, Using family and friends to communicate with LEP - ans-Friends and family members
regardless of age, are not appropriate to use as interpreters for medical
conversations. They often present as support to the patient and adding the role of
interpreting changes this dynamic.
Family and friends often inadvertently and sometimes intentionally leave out information
that might affect the completeness or effectiveness of the communication
Value Based Purchasing started as _________________________ and then went to
______________________________ - ans-Pay for reporting--
Pay for Performance
Viewing culture through diversity - ans-It is important not to see one type of diversity
and presume the other (primary vs secondary diversity)
What are core concepts of patient centered care (4 components) - ans--respect &
dignity
-information sharing
-participation
-collaboration
What are some of the key concepts of the Planetree model - ans-Importance of social
support, patient/resident education, healing environment (design- iron curtain)
What are some of the limitations to the Press Ganey surveys - ans-low return rate,
minorities underrepresented
What are some reasons patients may not voice their complaints? - ans-Don't know
where to complain, afraid of retribution, not worth the trouble
What are the 3 goals of complaint management - ans-correct what went wrong, learn
from patients/customers/others, create a positive relationship and increase
satisfaction
What are the 4 basic needs that should be met to create an ideal patient experience -
ans-confidence, integrity, pride, passion
What are the characteristics of hospitals that did NOT do well with value based
purchasing? - ans-bigger, teaching hospitals, poor patients, govt owned
What are the characteristics of hospitals that did well with value based purchasing? -
ans-smaller, didn't train residents, more affluent patient mix, for profit
What are the IOM six aims of for quality (established in 2001) - ans-Safe, time,
effective, efficient, equitable, patient-centered (STEEEP)
