SIX SIGMA GREEN BELT STUDY GUIDE EXAM 2026/2027
QUESTIONS AND SOLUTIONS RATED A+
✔✔Stakeholder Analysis - ✔✔used to mitigate resistance to change by promoting
communication and an effort to attain buy-in and avoid barriers to completion
✔✔Critical to satisfaction measures - ✔✔one of the vital outcomes from VOC analysis
✔✔Quality Function Deployment (QFD) - ✔✔means to convert customer requirements
into multiple levels of internal requirements
✔✔cause and effect diagram (fishbone diagram) - ✔✔formal brainstorming tool for
identifying possible root causes
- created by Ishikawa
- purpose is to gather information from as many people as possible
✔✔Flowchart - ✔✔A diagram that shows step-by-step progression through a procedure
or system especially using connecting lines and a set of conventional symbols.
✔✔process - ✔✔any activity, usually a number of steps that require an input and
convert input to output
✔✔Process time - ✔✔how much time it actually takes to perform all the steps in a
process
> does not include time product is waiting to be processed or being transported
✔✔cycle time - ✔✔time required to complete one cycle of an operation
- time from beginning to end of a process
- includes waiting time and other delays
✔✔lead time - ✔✔time between a customer order and delivery of that order
✔✔Rolled Throughput Yield - ✔✔A statistical calculation that shows the probability of
something passing completely through a process with no rework or defects.
✔✔Affinity Diagram - ✔✔silent technique for brainstorming in which ideas are written on
post-it notes and silently arranged into logical groups
✔✔control plan - ✔✔manner in which we sustain the gain and implement proposed
change effectively
✔✔dynamic control planning - ✔✔collection of essential information that pertains to a
process
, ✔✔document control plans - ✔✔living documents that outline a larger scope of
documents
✔✔gage control planning - ✔✔focuses specifically on instruments used to monitor and
asses proper function of process
✔✔control charts - ✔✔show process variation while work is underway
- used to determine natural range of process and compare it with specified tolerance
range
✔✔special (assignable) variation - ✔✔NOT inherent in the process
✔✔common (chance) variation - ✔✔variability due to common or chance causes
inherent in process
- must change system to solve
✔✔Benchmarking - ✔✔a process by which a company compares its performance with
that of high-performing organizations
✔✔competitive benchmarking - ✔✔The comparison of an organization's processes with
those of competing organizations
✔✔functional benchmarking - ✔✔benchmarking in which the examples are drawn from
any organization, even those outside the industry
✔✔Gantt Chart - ✔✔tool for monitoring and managing a project
- lists all of the tasks and subtasks in the order in which they will be done
✔✔Interrelationship Diagram - ✔✔team brainstorming tool to show cause and effect
relationships
- usually used to understand complex relationships
✔✔Process Capability - ✔✔capability of a process to meet customer requirements
consistently
✔✔swim lane diagram - ✔✔A type of process flow diagram that features divisions or
"lanes." Each lane is assigned to an actor or even a phase or stage in a process, that is
responsible for the activity or work described in the lane
✔✔Spaghetti Diagram - ✔✔A visual depiction of the actual flow of people, paper,
material or information in a work process.
✔✔discrete data - ✔✔set of numbers where only certain numbers are possible
(counting)
QUESTIONS AND SOLUTIONS RATED A+
✔✔Stakeholder Analysis - ✔✔used to mitigate resistance to change by promoting
communication and an effort to attain buy-in and avoid barriers to completion
✔✔Critical to satisfaction measures - ✔✔one of the vital outcomes from VOC analysis
✔✔Quality Function Deployment (QFD) - ✔✔means to convert customer requirements
into multiple levels of internal requirements
✔✔cause and effect diagram (fishbone diagram) - ✔✔formal brainstorming tool for
identifying possible root causes
- created by Ishikawa
- purpose is to gather information from as many people as possible
✔✔Flowchart - ✔✔A diagram that shows step-by-step progression through a procedure
or system especially using connecting lines and a set of conventional symbols.
✔✔process - ✔✔any activity, usually a number of steps that require an input and
convert input to output
✔✔Process time - ✔✔how much time it actually takes to perform all the steps in a
process
> does not include time product is waiting to be processed or being transported
✔✔cycle time - ✔✔time required to complete one cycle of an operation
- time from beginning to end of a process
- includes waiting time and other delays
✔✔lead time - ✔✔time between a customer order and delivery of that order
✔✔Rolled Throughput Yield - ✔✔A statistical calculation that shows the probability of
something passing completely through a process with no rework or defects.
✔✔Affinity Diagram - ✔✔silent technique for brainstorming in which ideas are written on
post-it notes and silently arranged into logical groups
✔✔control plan - ✔✔manner in which we sustain the gain and implement proposed
change effectively
✔✔dynamic control planning - ✔✔collection of essential information that pertains to a
process
, ✔✔document control plans - ✔✔living documents that outline a larger scope of
documents
✔✔gage control planning - ✔✔focuses specifically on instruments used to monitor and
asses proper function of process
✔✔control charts - ✔✔show process variation while work is underway
- used to determine natural range of process and compare it with specified tolerance
range
✔✔special (assignable) variation - ✔✔NOT inherent in the process
✔✔common (chance) variation - ✔✔variability due to common or chance causes
inherent in process
- must change system to solve
✔✔Benchmarking - ✔✔a process by which a company compares its performance with
that of high-performing organizations
✔✔competitive benchmarking - ✔✔The comparison of an organization's processes with
those of competing organizations
✔✔functional benchmarking - ✔✔benchmarking in which the examples are drawn from
any organization, even those outside the industry
✔✔Gantt Chart - ✔✔tool for monitoring and managing a project
- lists all of the tasks and subtasks in the order in which they will be done
✔✔Interrelationship Diagram - ✔✔team brainstorming tool to show cause and effect
relationships
- usually used to understand complex relationships
✔✔Process Capability - ✔✔capability of a process to meet customer requirements
consistently
✔✔swim lane diagram - ✔✔A type of process flow diagram that features divisions or
"lanes." Each lane is assigned to an actor or even a phase or stage in a process, that is
responsible for the activity or work described in the lane
✔✔Spaghetti Diagram - ✔✔A visual depiction of the actual flow of people, paper,
material or information in a work process.
✔✔discrete data - ✔✔set of numbers where only certain numbers are possible
(counting)
