CMN 260 EXAMS SCRIPT 2026/2027 QUESTIONS AND
SOLUTIONS RATED A+
✔✔PPO - ✔✔preferred provider organization
- same premium as HMO
- contract with individual providers
- financial support wherever you go
- less pay for preferred providers, out of list are a little more expensive
✔✔Single-payer - ✔✔You pay to the government, they fix the rates of all care
✔✔Affordable Care Act (Obama Care) - ✔✔Signed in 2010 to a law
- expand medicare/medicaid
- uninsured people can sign up for insurance through marketplaces/networks
- people cannot be denied coverage due to preexisting health conditions
- young people (up to 26) can stay on their parents' plans
✔✔Individual mandate - ✔✔a government rule that requires everyone to have insurance
coverage or they will have to pay a penalty
✔✔Employer mandate - ✔✔A legal requirement for employers to help pay for their
employees' health insurance
✔✔Healthcare administration - ✔✔Non hands-on
CEOS/vice presidents - department level managers
- Enhanced quality/efficiency of healthcare
- Improve widespread health
- Manage budget/lower costs
✔✔Healthcare administration degrees - ✔✔Graduate degree in...
- Health communication
- Public health
- Health administration
- Business administration
✔✔Healthcare administration skills - ✔✔Work experience
Communication skills
Leadership
Familiarity with health issues
✔✔Bureaucracy - ✔✔Organization of teams that perform specialized functions under
the authority of more powerful individuals/their policies
✔✔Hierarchial (role-based) - ✔✔Executives
Supervisors
, Frontline (doctors, nurses, etc.)
Patients
✔✔Governed by policy (rule-based) - ✔✔Encourage/discourage certain behaviors
✔✔Executives - ✔✔Design policy
✔✔Supervisors - ✔✔Enforce policy
✔✔Frontline workers - ✔✔Enact policy
✔✔Human resource (HR) - ✔✔- Recruit, hire, train healthcare members
- Oversee employee benefits/compensation
- Mediate employee concerns
✔✔HR degrees needed - ✔✔Bachelor's degree in...
- HR
- Personnel
- Communication
- Psychology
✔✔HR skills - ✔✔- Interpersonal communication
- Decision making
- Attention to detail
✔✔Theory of personal causation - ✔✔Pawns - follow orders w/o questions, less
success
Origins - active participation, perform tasks + work much better
(people resist pawns, favor origins)
✔✔Theory X - ✔✔People are lazy and must be prodded
✔✔Theory Y - ✔✔People are effective when they feel appreciated
✔✔Motivation-Hygiene theory - ✔✔the idea that satisfaction and dissatisfaction are
separate and distinct dimensions
✔✔Hygiene factors - ✔✔Extrinsic factors:
Material things (underpay, unfair policy, forced to do work)
✔✔Motivators - ✔✔Intrinsic factors:
Feeling based (respected, learning, accepted)
✔✔Public relations (PR) - ✔✔Enhance organization images
SOLUTIONS RATED A+
✔✔PPO - ✔✔preferred provider organization
- same premium as HMO
- contract with individual providers
- financial support wherever you go
- less pay for preferred providers, out of list are a little more expensive
✔✔Single-payer - ✔✔You pay to the government, they fix the rates of all care
✔✔Affordable Care Act (Obama Care) - ✔✔Signed in 2010 to a law
- expand medicare/medicaid
- uninsured people can sign up for insurance through marketplaces/networks
- people cannot be denied coverage due to preexisting health conditions
- young people (up to 26) can stay on their parents' plans
✔✔Individual mandate - ✔✔a government rule that requires everyone to have insurance
coverage or they will have to pay a penalty
✔✔Employer mandate - ✔✔A legal requirement for employers to help pay for their
employees' health insurance
✔✔Healthcare administration - ✔✔Non hands-on
CEOS/vice presidents - department level managers
- Enhanced quality/efficiency of healthcare
- Improve widespread health
- Manage budget/lower costs
✔✔Healthcare administration degrees - ✔✔Graduate degree in...
- Health communication
- Public health
- Health administration
- Business administration
✔✔Healthcare administration skills - ✔✔Work experience
Communication skills
Leadership
Familiarity with health issues
✔✔Bureaucracy - ✔✔Organization of teams that perform specialized functions under
the authority of more powerful individuals/their policies
✔✔Hierarchial (role-based) - ✔✔Executives
Supervisors
, Frontline (doctors, nurses, etc.)
Patients
✔✔Governed by policy (rule-based) - ✔✔Encourage/discourage certain behaviors
✔✔Executives - ✔✔Design policy
✔✔Supervisors - ✔✔Enforce policy
✔✔Frontline workers - ✔✔Enact policy
✔✔Human resource (HR) - ✔✔- Recruit, hire, train healthcare members
- Oversee employee benefits/compensation
- Mediate employee concerns
✔✔HR degrees needed - ✔✔Bachelor's degree in...
- HR
- Personnel
- Communication
- Psychology
✔✔HR skills - ✔✔- Interpersonal communication
- Decision making
- Attention to detail
✔✔Theory of personal causation - ✔✔Pawns - follow orders w/o questions, less
success
Origins - active participation, perform tasks + work much better
(people resist pawns, favor origins)
✔✔Theory X - ✔✔People are lazy and must be prodded
✔✔Theory Y - ✔✔People are effective when they feel appreciated
✔✔Motivation-Hygiene theory - ✔✔the idea that satisfaction and dissatisfaction are
separate and distinct dimensions
✔✔Hygiene factors - ✔✔Extrinsic factors:
Material things (underpay, unfair policy, forced to do work)
✔✔Motivators - ✔✔Intrinsic factors:
Feeling based (respected, learning, accepted)
✔✔Public relations (PR) - ✔✔Enhance organization images
