APPA CEFP UPDATED ACTUAL EXAM
QUESTIONS AND CORRECT ANSWERS
COMPLETE STUDY GUIDE
◉ Facilities Planning
Answer: "A process that responds to strategy and new initiatives and
also assesses the condition of existing facilities , analyzes current
and future space needs and develops land use and infrastructure
future planes."
[ref. BOK, General Administration and Management, Leadership and
Administration, Strategy and Leadership]
◉ Decision Making Analysis
Answer: " The consideration of various options that address the
value of services and their impact on the organization, its people,
and its resources."
[ref. BOK, General Administration and Management, Leadership and
Administration, Strategy and Leadership]
◉ Triad Organization
,Answer: "Planning and acquisition activities related to the planning,
design and construction of the facilities; the maintenance and
operation of facilities; and the assignment and utilization of facilities
(i.e. space management)."
[ref. BOK, General Administration and Management, Leadership and
Administration, Strategy and Leadership]
◉ Organizational Design
Answer: "Determines how an institution facilitates of impedes
human interaction, how roles and responsibilities are determined,
how information and new ideas are shared, and most importantly,
how well the organizational structure supports and aligns with the
organizational purpose and strategy."
[ref. BOK, General Administration and Management, Leadership and
Administration, Strategy and Leadership]
◉ STAR Model
Answer: Provides a starting point and a decision-making framework
for organizational design to help leaders think about the interactions
of strategy structure, processes, rewards, and people."
[ref. BOK, General Administration and Management, Leadership and
Administration, Strategy and Leadership]
, ◉ Organizational Strategy
Answer: "Specifies the goals and objectives to be achieved as well as
the values and missions to be pursued; the product or services to be
provided, the markets to be served , and the value to be offered to
the customer."
[ref. BOK, General Administration and Management, Leadership and
Administration, Strategy and Leadership]
◉ Define , Measure, Analyze, Improve and Control
(DMAIC)
Answer: "Used to improve and existing business process."
[ref. BOK, General Administration and Management, Leadership and
Administration, Strategy and Leadership]
◉ Pareto Chart
Answer: "Contains a series of bars whose heights reflect the
frequency or impact of process problems. Derived from the Pareto
Principle which states that 80 percent of the troubles are caused by
20 percent of the problems."
QUESTIONS AND CORRECT ANSWERS
COMPLETE STUDY GUIDE
◉ Facilities Planning
Answer: "A process that responds to strategy and new initiatives and
also assesses the condition of existing facilities , analyzes current
and future space needs and develops land use and infrastructure
future planes."
[ref. BOK, General Administration and Management, Leadership and
Administration, Strategy and Leadership]
◉ Decision Making Analysis
Answer: " The consideration of various options that address the
value of services and their impact on the organization, its people,
and its resources."
[ref. BOK, General Administration and Management, Leadership and
Administration, Strategy and Leadership]
◉ Triad Organization
,Answer: "Planning and acquisition activities related to the planning,
design and construction of the facilities; the maintenance and
operation of facilities; and the assignment and utilization of facilities
(i.e. space management)."
[ref. BOK, General Administration and Management, Leadership and
Administration, Strategy and Leadership]
◉ Organizational Design
Answer: "Determines how an institution facilitates of impedes
human interaction, how roles and responsibilities are determined,
how information and new ideas are shared, and most importantly,
how well the organizational structure supports and aligns with the
organizational purpose and strategy."
[ref. BOK, General Administration and Management, Leadership and
Administration, Strategy and Leadership]
◉ STAR Model
Answer: Provides a starting point and a decision-making framework
for organizational design to help leaders think about the interactions
of strategy structure, processes, rewards, and people."
[ref. BOK, General Administration and Management, Leadership and
Administration, Strategy and Leadership]
, ◉ Organizational Strategy
Answer: "Specifies the goals and objectives to be achieved as well as
the values and missions to be pursued; the product or services to be
provided, the markets to be served , and the value to be offered to
the customer."
[ref. BOK, General Administration and Management, Leadership and
Administration, Strategy and Leadership]
◉ Define , Measure, Analyze, Improve and Control
(DMAIC)
Answer: "Used to improve and existing business process."
[ref. BOK, General Administration and Management, Leadership and
Administration, Strategy and Leadership]
◉ Pareto Chart
Answer: "Contains a series of bars whose heights reflect the
frequency or impact of process problems. Derived from the Pareto
Principle which states that 80 percent of the troubles are caused by
20 percent of the problems."
