APPA CEFP COMPREHENSIVE EXAM
SCRIPT VERIFIED QUESTIONS COMPLETE
ANSWERS GRADED APLUS
◉ Benchmarking
Answer: "A process in which organizations evaluate various aspects
of their process in relation to best practices,"
[ref. BOK, General Administration and Management, Leadership and
Administration, Strategy and Leadership]
◉ Facilities Performance Indicators (FPI)
Answer: "An annual collection and reporting of data (key
performance indicators or KPIs), creating a baseline for
performance evaluation across educational facilities."
[ref. BOK, General Administration and Management, Leadership and
Administration, Strategy and Leadership]
◉ Facilities Management Evaluation Program (FMEP)
Answer: "Criteria designed to help facility management
organizations use a comprehensive and integrated approach to
,organizational performance management, while providing a profile
of strengths and opportunities for improvement."
[ref. BOK, General Administration and Management, Leadership and
Administration, Strategy and Leadership]
◉ Kaizen
Answer: " A Japanese philosophy that focuses on continuous
improvement throughout all aspects of life and aims to eliminate
waste form processes."
[ref. BOK, General Administration and Management, Leadership and
Administration, Strategy and Leadership]
◉ Lean
Answer: "A process for developing the optimal way of producing
goods or services through the removal of waste and implementing
flow and value stream mapping."
[ref. BOK, General Administration and Management, Leadership and
Administration, Strategy and Leadership]
◉ Ethical Code of Conduct
, Answer: "A set of guidelines and/or rules for the conduct of
individual behavior in an organization of civil society. Intended to
guide policies, practices, and decision making for employees on
behalf of the organization."
[ref. BOK, General Administration and Management, Leadership and
Administration, Strategy and Leadership]
◉ Mission
Answer: " A statement describing why an organization exists; it must
be unique, differentiating itself for the role and purpose of other
organizations in the institution as well as be identifiable and
measurable."
[ref. BOK, General Administration and Management, Leadership and
Administration, Strategy and Leadership]
◉ Vision
Answer: "A statement describing what an organization aspires to
achieve in the fulfillment of its mission. Must be identifiable and
measurable."
[ref. BOK, General Administration and Management, Leadership and
Administration, Strategy and Leadership]
SCRIPT VERIFIED QUESTIONS COMPLETE
ANSWERS GRADED APLUS
◉ Benchmarking
Answer: "A process in which organizations evaluate various aspects
of their process in relation to best practices,"
[ref. BOK, General Administration and Management, Leadership and
Administration, Strategy and Leadership]
◉ Facilities Performance Indicators (FPI)
Answer: "An annual collection and reporting of data (key
performance indicators or KPIs), creating a baseline for
performance evaluation across educational facilities."
[ref. BOK, General Administration and Management, Leadership and
Administration, Strategy and Leadership]
◉ Facilities Management Evaluation Program (FMEP)
Answer: "Criteria designed to help facility management
organizations use a comprehensive and integrated approach to
,organizational performance management, while providing a profile
of strengths and opportunities for improvement."
[ref. BOK, General Administration and Management, Leadership and
Administration, Strategy and Leadership]
◉ Kaizen
Answer: " A Japanese philosophy that focuses on continuous
improvement throughout all aspects of life and aims to eliminate
waste form processes."
[ref. BOK, General Administration and Management, Leadership and
Administration, Strategy and Leadership]
◉ Lean
Answer: "A process for developing the optimal way of producing
goods or services through the removal of waste and implementing
flow and value stream mapping."
[ref. BOK, General Administration and Management, Leadership and
Administration, Strategy and Leadership]
◉ Ethical Code of Conduct
, Answer: "A set of guidelines and/or rules for the conduct of
individual behavior in an organization of civil society. Intended to
guide policies, practices, and decision making for employees on
behalf of the organization."
[ref. BOK, General Administration and Management, Leadership and
Administration, Strategy and Leadership]
◉ Mission
Answer: " A statement describing why an organization exists; it must
be unique, differentiating itself for the role and purpose of other
organizations in the institution as well as be identifiable and
measurable."
[ref. BOK, General Administration and Management, Leadership and
Administration, Strategy and Leadership]
◉ Vision
Answer: "A statement describing what an organization aspires to
achieve in the fulfillment of its mission. Must be identifiable and
measurable."
[ref. BOK, General Administration and Management, Leadership and
Administration, Strategy and Leadership]
