HCB 101 Practice Questions and Correct
Answers
Closed loop communication
acknowledging the receipt of information and clarifying with the sender of the communicated
message that the information received is the same as the original, intenended information.
Contact point
the physical location to which a customer goes to obtain a service, e.g. clinic, sick bay, dining
facility, post office.
Empathy
the ability to imagine oneself in another place and understand the other's feelings, desires,
ideas, and actions.
The communication process (objective).
the exchange of information between two or more people. Consists of 4 basic parts: sender,
message, receiver, and feedback.
The sender
begins communication process with a message (also known as encoding).
The message
the information that the sender wants to relay.
The receiver
individual to whom a message is directed (aka decoding).
Feedback
,response given by the receiver, either verbal or nonverbal, feedback indicates comprehension.
Effective communication
1. feel safe enough to communicate honestly and openly
2. providers need to convey treatment plan clearly, accessibly, and empathetically.
3. Administers and providers share information ethically and responsibly.
Barriers of effective communication:
Physiological, physical, or psychosocial.
Physiological barriers
sensory dysfunction on the part of either the sender or the receiver (such as speech
impairments).
Physical barriers
elements in the environment such as noise (such as the inability to hear).
Psychosocial barriers.
inaccurate perception of self or others, defense mechanism employed to cope with some form
of threatening anxiety. (attitude, age, beliefs, values, educations, language, culture,
nationality, etc.).
Ethics
distinction between right and wrong based on a body of knowledge, not just based on options.
Freedom of Information Act (FOIA)
governs the disclosure of records maintained by government agencies.
Health Information Portability and Accountability Act (HIPAA).
, -a federal law that protects sensitive information from being disclosed without the patient's
consent or knowledge.
-enacted into law in 1996.
Medicolegal
relating to both medicine and law.
Morals
behavior in accordance with customs or traditions, usually reflecting personal or religious
beliefs.
Protected Health Information (PHI).
any information in the medical record or designated record set that can be used to identify an
individual.
Privacy Act of 1974
that governs collection, maintenance, use, and dissemination of information.
Ethical Principles.
Autonomy- respect for individuals right to make decisions. Nonmaleficence- obligation to do
or cause no harm to another.
Beneficence: duty to do good to others, balance between benefits and harms.
Justice- fair and equitable distribution of health resources.
Veracity- Obligation to tell the truth.
Fidelity- duty to do what one has promised.
Privacy
Answers
Closed loop communication
acknowledging the receipt of information and clarifying with the sender of the communicated
message that the information received is the same as the original, intenended information.
Contact point
the physical location to which a customer goes to obtain a service, e.g. clinic, sick bay, dining
facility, post office.
Empathy
the ability to imagine oneself in another place and understand the other's feelings, desires,
ideas, and actions.
The communication process (objective).
the exchange of information between two or more people. Consists of 4 basic parts: sender,
message, receiver, and feedback.
The sender
begins communication process with a message (also known as encoding).
The message
the information that the sender wants to relay.
The receiver
individual to whom a message is directed (aka decoding).
Feedback
,response given by the receiver, either verbal or nonverbal, feedback indicates comprehension.
Effective communication
1. feel safe enough to communicate honestly and openly
2. providers need to convey treatment plan clearly, accessibly, and empathetically.
3. Administers and providers share information ethically and responsibly.
Barriers of effective communication:
Physiological, physical, or psychosocial.
Physiological barriers
sensory dysfunction on the part of either the sender or the receiver (such as speech
impairments).
Physical barriers
elements in the environment such as noise (such as the inability to hear).
Psychosocial barriers.
inaccurate perception of self or others, defense mechanism employed to cope with some form
of threatening anxiety. (attitude, age, beliefs, values, educations, language, culture,
nationality, etc.).
Ethics
distinction between right and wrong based on a body of knowledge, not just based on options.
Freedom of Information Act (FOIA)
governs the disclosure of records maintained by government agencies.
Health Information Portability and Accountability Act (HIPAA).
, -a federal law that protects sensitive information from being disclosed without the patient's
consent or knowledge.
-enacted into law in 1996.
Medicolegal
relating to both medicine and law.
Morals
behavior in accordance with customs or traditions, usually reflecting personal or religious
beliefs.
Protected Health Information (PHI).
any information in the medical record or designated record set that can be used to identify an
individual.
Privacy Act of 1974
that governs collection, maintenance, use, and dissemination of information.
Ethical Principles.
Autonomy- respect for individuals right to make decisions. Nonmaleficence- obligation to do
or cause no harm to another.
Beneficence: duty to do good to others, balance between benefits and harms.
Justice- fair and equitable distribution of health resources.
Veracity- Obligation to tell the truth.
Fidelity- duty to do what one has promised.
Privacy
