PGA PGM 3.0 Level 3 Facility Management Practice
Questions 2026–2027 | Complete Exam Prep Study Guide
When should a manager address performance gaps if an issue arises regarding a performer's work? -
correct answers -If a gap arises, address the gap as soon as possible.
How should the complexity of a task be handled if a performer is learning something new? - correct
answers -Start simply, basics first.
What expectations should a manager's performance standards reflect? - correct answers -Quality,
timeliness, and initiative
What element of the performance system describes the job task? - correct answers -Performance
expectations
What is the recommended guideline a manager should use if an employee's actual performance differs
from expected performance? - correct answers -The performance system
How should resources be allocated to avoid overwhelming a performer? - correct answers -Make
performer aware of available recourses. Involve performer in allocation.
What types of resources are needed to carry out the facility's mission and financial goals? - correct
answers -Material, physical, human, financial, and time based
The golf shop merchandise operation is underperforming to revenue projections and inventory
management challenges are occurring. What type of resources could best resolve these problems? -
correct answers -Material, physical, and human
1
,Which element of the performance system is being utilized when managers communicate the
information needed for a performer to complete a task? - correct answers -Performance expectations
Why would an audible thermometer need to be used to identify the appropriate temperature of food
related to input? - correct answers -Audible thermometer is cue for action. Input is signal for action.
Consists of cues that are presented in the system.
A hydraulic leak is discovered when using a triplex mower on the greens. What type of input amplifier
can be implemented to minimize the problem? - correct answers -Provide on the spot coaching, develop
a checklist, or job aide that is easily accessible
What is defined as the information, circumstances, or events that signal a performer to tale the
appropriate action? - correct answers -Input
When conducting a junior event, twenty juniors pre-registered and forty-five attended on the day of the
event. This prompted the facility to increase the professional staff by two teachers to accommodate the
volume of juniors. In this example, what type of input signaled appropriate action? - correct answers -
Circumstance
What should a manager do when a performer has difficulty recognizing when to take action on a specific
task? - correct answers -The manager may need to amplify the input to make sure that is it noticed.
What type of consequence happens when a chef experiences gratification after presenting an elegant
surf and turf dinner during the ladies' member-guest event? - correct answers -Internal (psychological)
A team member who set the hole locations accurately and efficiently is assigned to routinely complete
this maintenance task. What is the potential result of this situation. - correct answers -Positive
consequence
2
, An employee is repeatedly late for the morning shift. The supervisor reassigns this person to the
afternoon shift. What is the problem with this scheduling adjustment? - correct answers -Action and
consequence are misaligned. The desired reinforcement will not appear.
Cheryl, Maggie, and Rosa are all assigned to work in the bag room a few days a week. Maggie and Rosa
are assigned to weekday shifts and Cheryl works the weekend. Both Maggie and Rosa have cleaned up
the messy bag room upon return to work on Mondays. They do not understand why Cheryl is allowed to
leave work without cleaning the bag room. What performance element needs to be addressed to
resolve this issue. - correct answers -Feedback
A member attempts to return a golf shirt and demands a cash refund. The assistant professional insists
on following the established return policy for exchange. The member complains to the head
professional, who then reprimands the assistant. Which element of the performance system is
misaligned in this situation? - correct answers -Feedback
An employee is struggling to develop relationships with the club members. The PGA General Manager
should schedule this employee to shadow a top performer during their shifts. What type of feedback is
shown in this example? - correct answers -Present feedback in a timely manner.
Numerous members complain about the conditions and speed of the greens after weekend play. The
PGA General Manager meets with the golf course Superintendent at Friday's staff meeting regarding this
issue. What is the potential problem with this situation? - correct answers -Not presenting feedback in a
timely manner.
The costs of goods sold in a golf shop has increased significantly over the past fiscal year. As the PGA
General Manager, you meet with your merchandise operations team to formulate a plan of action to
rectify this issue. What is appropriate about this situation? - correct answers -Base the feedback on
mutually agreed-upon performance expectations.
What interpersonal skills should a manager use when discussing agreed-upon expectations? - correct
answers -Feedback
3
Questions 2026–2027 | Complete Exam Prep Study Guide
When should a manager address performance gaps if an issue arises regarding a performer's work? -
correct answers -If a gap arises, address the gap as soon as possible.
How should the complexity of a task be handled if a performer is learning something new? - correct
answers -Start simply, basics first.
What expectations should a manager's performance standards reflect? - correct answers -Quality,
timeliness, and initiative
What element of the performance system describes the job task? - correct answers -Performance
expectations
What is the recommended guideline a manager should use if an employee's actual performance differs
from expected performance? - correct answers -The performance system
How should resources be allocated to avoid overwhelming a performer? - correct answers -Make
performer aware of available recourses. Involve performer in allocation.
What types of resources are needed to carry out the facility's mission and financial goals? - correct
answers -Material, physical, human, financial, and time based
The golf shop merchandise operation is underperforming to revenue projections and inventory
management challenges are occurring. What type of resources could best resolve these problems? -
correct answers -Material, physical, and human
1
,Which element of the performance system is being utilized when managers communicate the
information needed for a performer to complete a task? - correct answers -Performance expectations
Why would an audible thermometer need to be used to identify the appropriate temperature of food
related to input? - correct answers -Audible thermometer is cue for action. Input is signal for action.
Consists of cues that are presented in the system.
A hydraulic leak is discovered when using a triplex mower on the greens. What type of input amplifier
can be implemented to minimize the problem? - correct answers -Provide on the spot coaching, develop
a checklist, or job aide that is easily accessible
What is defined as the information, circumstances, or events that signal a performer to tale the
appropriate action? - correct answers -Input
When conducting a junior event, twenty juniors pre-registered and forty-five attended on the day of the
event. This prompted the facility to increase the professional staff by two teachers to accommodate the
volume of juniors. In this example, what type of input signaled appropriate action? - correct answers -
Circumstance
What should a manager do when a performer has difficulty recognizing when to take action on a specific
task? - correct answers -The manager may need to amplify the input to make sure that is it noticed.
What type of consequence happens when a chef experiences gratification after presenting an elegant
surf and turf dinner during the ladies' member-guest event? - correct answers -Internal (psychological)
A team member who set the hole locations accurately and efficiently is assigned to routinely complete
this maintenance task. What is the potential result of this situation. - correct answers -Positive
consequence
2
, An employee is repeatedly late for the morning shift. The supervisor reassigns this person to the
afternoon shift. What is the problem with this scheduling adjustment? - correct answers -Action and
consequence are misaligned. The desired reinforcement will not appear.
Cheryl, Maggie, and Rosa are all assigned to work in the bag room a few days a week. Maggie and Rosa
are assigned to weekday shifts and Cheryl works the weekend. Both Maggie and Rosa have cleaned up
the messy bag room upon return to work on Mondays. They do not understand why Cheryl is allowed to
leave work without cleaning the bag room. What performance element needs to be addressed to
resolve this issue. - correct answers -Feedback
A member attempts to return a golf shirt and demands a cash refund. The assistant professional insists
on following the established return policy for exchange. The member complains to the head
professional, who then reprimands the assistant. Which element of the performance system is
misaligned in this situation? - correct answers -Feedback
An employee is struggling to develop relationships with the club members. The PGA General Manager
should schedule this employee to shadow a top performer during their shifts. What type of feedback is
shown in this example? - correct answers -Present feedback in a timely manner.
Numerous members complain about the conditions and speed of the greens after weekend play. The
PGA General Manager meets with the golf course Superintendent at Friday's staff meeting regarding this
issue. What is the potential problem with this situation? - correct answers -Not presenting feedback in a
timely manner.
The costs of goods sold in a golf shop has increased significantly over the past fiscal year. As the PGA
General Manager, you meet with your merchandise operations team to formulate a plan of action to
rectify this issue. What is appropriate about this situation? - correct answers -Base the feedback on
mutually agreed-upon performance expectations.
What interpersonal skills should a manager use when discussing agreed-upon expectations? - correct
answers -Feedback
3
