Naturally skilled
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"Now, most of you probably drive without thinking about the mechanics of
driving a car"
Leading Outcome
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"The person you are interacting with shares the responsibility for the
interaction.
The person is allowed to determine the direction he/she needs the
conversation to go
,Gestures Destructive Use
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Tense or sudden movements; gestures compete with words for attention
Facial Expression Effective Use
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Matches emotional tone of situation
Posture Destructive Use
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Stiff and rigid; leaning backward
Indirect Leading
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"general in nature and allows the person to explore his/her own ideas and
sense of direction.
, What level of helping characteristic is displayed by a funeral director that exhibits an
absence or lack of caring
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harmful
Funeral Director Dominance
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"Dominance by the funeral director can be expressed by a general sense of
impatience, attempting to persuade and changing the subject. The
dominant person often thinks she/he knows the answer before the question
is asked. This is usually connected with poor listening skills."
Open-ended questions
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encourage self-exploration by the grieving family. They are intentionally
broad in nature
Bombarding with Questions
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"Now, most of you probably drive without thinking about the mechanics of
driving a car"
Leading Outcome
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"The person you are interacting with shares the responsibility for the
interaction.
The person is allowed to determine the direction he/she needs the
conversation to go
,Gestures Destructive Use
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Tense or sudden movements; gestures compete with words for attention
Facial Expression Effective Use
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Matches emotional tone of situation
Posture Destructive Use
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Stiff and rigid; leaning backward
Indirect Leading
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"general in nature and allows the person to explore his/her own ideas and
sense of direction.
, What level of helping characteristic is displayed by a funeral director that exhibits an
absence or lack of caring
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harmful
Funeral Director Dominance
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"Dominance by the funeral director can be expressed by a general sense of
impatience, attempting to persuade and changing the subject. The
dominant person often thinks she/he knows the answer before the question
is asked. This is usually connected with poor listening skills."
Open-ended questions
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encourage self-exploration by the grieving family. They are intentionally
broad in nature
Bombarding with Questions
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