BUAD 309 CORE EXAM SET 2026/2027 QUESTIONS AND
SOLUTIONS RATED A+
✔✔What is leading? - ✔✔motivating, leading, and any other actions involved in dealing
with people
-managers ask, how will we motivate and inspire our employees?
✔✔what is controlling? - ✔✔Monitoring activities to ensure that they are accomplished
as planned
-managers ask, how are we performing against our goals?
✔✔What do the 4 managerial functions lead to? - ✔✔achieving the organization's stated
purposes
✔✔What are the skills needs to effectively perform the four managerial functions? - ✔✔-
technical skills
-human skills
-conceptual skills
✔✔What are technical skills? - ✔✔skills involving knowledge and expertise in a specific
field
✔✔What are human(interpersonal) skills? - ✔✔the ability to work well with people, the
most important skill
✔✔What are conceptual skills? - ✔✔the ability to think about abstract and complex
situations concerning the organization
✔✔The history of OB? - ✔✔Scientific management represented the first formal study of
management and organization behavior in the 1890s. The main goal was to maximize
productivity and this perspective proposed a number of guiding principals that should be
used when designing jobs and organizations
✔✔What were the guiding principles of scientific management? - ✔✔-replace rule of
thumb work methods with methods based on scientific time and motion studies
-scientifically select, train, and develop all workers rather than leaving them to passively
train themselves
-managers provide detailed instructions and supervision to workers to ensure that they
are all following the same scientifically developed methods
-divide work nearly equally between workers and managers. Managers should plan the
work and workers perform the tasks
✔✔Why was the scientific management study of OB not successful? - ✔✔-it increased
the monotony of work and was viewed as dehumanizing because workers performed
, very simple, repetitive jobs. It also led to job dissatisfaction and a low sense of
accomplishment and personal growth
✔✔What did the dissatisfaction with the scientific management spawn? - ✔✔Human
Relations Movement(HRM)
✔✔What did the Human relations movement discover? - ✔✔the Hawthorne Effect
✔✔What is the Hawthorn effect? - ✔✔when people improve some aspect of their
behavior or performance simply because they know they are being assessed
✔✔What does this interpretation of the hawthorn effect do? - ✔✔is that workers have
psychological needs to believe that their organizations cares about them, and
employees are more motivated when the organization is open, concerned, and willing to
listem to them
✔✔Why was the HRM successful - ✔✔it viewed organizations as cooperative systems
and treated workers' orientations, values, and feelings as important part of organization
dynamics and performances
✔✔What are the contextual perspective that influence OB? - ✔✔-systems perspective
-situational or contingency perspective
-interaction
✔✔What is a system? - ✔✔an interrelated set of elements that function as a whole. It
consists of inputs, transformation, outputs, and feedback
✔✔What are the inputs of an organization's system? - ✔✔materials, human, financial,
and information
✔✔What happens to these inputs? - ✔✔they are transformed by
technology(manufacturing, operations, and service processes) to create outputs
✔✔What are outputs that the inputs are transformed to? - ✔✔-products/services
-profits/losses
-employee behaviors
-new information
✔✔What does the system receive from the outputs? - ✔✔feedback from the
environments
✔✔What does the value of the systems perspective do for managers? - ✔✔it
underscores the importance of an organization's environment and conceptualizes the
flow and interaction of various elements of the organization
SOLUTIONS RATED A+
✔✔What is leading? - ✔✔motivating, leading, and any other actions involved in dealing
with people
-managers ask, how will we motivate and inspire our employees?
✔✔what is controlling? - ✔✔Monitoring activities to ensure that they are accomplished
as planned
-managers ask, how are we performing against our goals?
✔✔What do the 4 managerial functions lead to? - ✔✔achieving the organization's stated
purposes
✔✔What are the skills needs to effectively perform the four managerial functions? - ✔✔-
technical skills
-human skills
-conceptual skills
✔✔What are technical skills? - ✔✔skills involving knowledge and expertise in a specific
field
✔✔What are human(interpersonal) skills? - ✔✔the ability to work well with people, the
most important skill
✔✔What are conceptual skills? - ✔✔the ability to think about abstract and complex
situations concerning the organization
✔✔The history of OB? - ✔✔Scientific management represented the first formal study of
management and organization behavior in the 1890s. The main goal was to maximize
productivity and this perspective proposed a number of guiding principals that should be
used when designing jobs and organizations
✔✔What were the guiding principles of scientific management? - ✔✔-replace rule of
thumb work methods with methods based on scientific time and motion studies
-scientifically select, train, and develop all workers rather than leaving them to passively
train themselves
-managers provide detailed instructions and supervision to workers to ensure that they
are all following the same scientifically developed methods
-divide work nearly equally between workers and managers. Managers should plan the
work and workers perform the tasks
✔✔Why was the scientific management study of OB not successful? - ✔✔-it increased
the monotony of work and was viewed as dehumanizing because workers performed
, very simple, repetitive jobs. It also led to job dissatisfaction and a low sense of
accomplishment and personal growth
✔✔What did the dissatisfaction with the scientific management spawn? - ✔✔Human
Relations Movement(HRM)
✔✔What did the Human relations movement discover? - ✔✔the Hawthorne Effect
✔✔What is the Hawthorn effect? - ✔✔when people improve some aspect of their
behavior or performance simply because they know they are being assessed
✔✔What does this interpretation of the hawthorn effect do? - ✔✔is that workers have
psychological needs to believe that their organizations cares about them, and
employees are more motivated when the organization is open, concerned, and willing to
listem to them
✔✔Why was the HRM successful - ✔✔it viewed organizations as cooperative systems
and treated workers' orientations, values, and feelings as important part of organization
dynamics and performances
✔✔What are the contextual perspective that influence OB? - ✔✔-systems perspective
-situational or contingency perspective
-interaction
✔✔What is a system? - ✔✔an interrelated set of elements that function as a whole. It
consists of inputs, transformation, outputs, and feedback
✔✔What are the inputs of an organization's system? - ✔✔materials, human, financial,
and information
✔✔What happens to these inputs? - ✔✔they are transformed by
technology(manufacturing, operations, and service processes) to create outputs
✔✔What are outputs that the inputs are transformed to? - ✔✔-products/services
-profits/losses
-employee behaviors
-new information
✔✔What does the system receive from the outputs? - ✔✔feedback from the
environments
✔✔What does the value of the systems perspective do for managers? - ✔✔it
underscores the importance of an organization's environment and conceptualizes the
flow and interaction of various elements of the organization
