1|Page
WGU C432 WGU HEALTHCARE MANAGEMENT EXAM
QUESTIONS AND CORRECT ANSWERS 2026 /2027
GRADED A+|BRAND NEW!!!
1) Who should drive the development and implementation and be
included in the planning group?
A)Vice president and the Joint Commission
B) The stake holders and CEO
C) CFO and COO
D) CEO and Board Chair ......ANSWER......Correct Answer: D
2)Societal environment encompasses all but
A) Government Regulations
B) Economics
C) Pre-existing conditions
D) Cultural Values ......ANSWER......Answer: A
3) Focused approach to marketing for a primary care physician would
be:
A) Advertising short wait times.
B) Advertising in senior centers
C) Advertising on-site lab services
D)None of the above ......ANSWER......Answer: A
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4)When entering into an alliance the fit has to be strong or:
A) State regulators will nullify the contract
B) Accreditation for CMS will be withdrawn
C) There will be an increase of consumer confidence
D) There will be a decrease in credibility ......ANSWER......Answer: D
5) External Threats would be considered a
A) Performance Risk
B) Regulatory Risk
C) Relational Risk
D) All the Above ......ANSWER......Answer: D
6) Making use of a GPO to lower costs is an example of a:
A) Merger
B) Pooled Services
C) Joint Venture
D) Black Friday Sale ......ANSWER......Answer: C
7)Horizontal expansion calls for the acquisition of:
A) Organizations that supply their organization
B) Organizations that purchase their services or products
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C) Similar organizations to the acquiring organization
D) That are in diverse market fields ......ANSWER......Answer: C
8)Improved Market share is used to determine:
A) Competition
B) Program Success
C) Barriers to Entry
D) All the Above ......ANSWER......Answer: D
8) Improved Market share is used to determine:
A) Competition
B) Program Success
C) Barriers to Entry
D) All the Above ......ANSWER......Answer: D
9) Why is the first step in Lewin's change model unfreezing?
A) Unfreezing means stopping the unwanted behavior first so they can
be changed
B) Unfreezing means allowing the workers have input in the process
C) Unfreezing weans that you need to have solid ideas
D) None of the above ......ANSWER......Answer: A
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10)After stopping the unwanted behaviors/processes and uncertainty
begins, we start introducing the new desired behaviors. This is called
the
A) Unfreezing Stage
B) Change Stage
C) Freezing Stage
D) Both A and C ......ANSWER......Answer: B
1)Who should drive the development and implementation and be
included in the planning group?
A) Vice president and the Joint Commission
B) The stake holders and CEO
C) CFO and COO
D) CEO and Board Chair ......ANSWER......Answer: D
2)Societal environment encompasses all but
A) Government Regulations
B) Economics
C) Pre-existing conditions
D) Cultural Values ......ANSWER......Answer: C
3)Focused approach to marketing for a primary care physician would
be:
WGU C432 WGU HEALTHCARE MANAGEMENT EXAM
QUESTIONS AND CORRECT ANSWERS 2026 /2027
GRADED A+|BRAND NEW!!!
1) Who should drive the development and implementation and be
included in the planning group?
A)Vice president and the Joint Commission
B) The stake holders and CEO
C) CFO and COO
D) CEO and Board Chair ......ANSWER......Correct Answer: D
2)Societal environment encompasses all but
A) Government Regulations
B) Economics
C) Pre-existing conditions
D) Cultural Values ......ANSWER......Answer: A
3) Focused approach to marketing for a primary care physician would
be:
A) Advertising short wait times.
B) Advertising in senior centers
C) Advertising on-site lab services
D)None of the above ......ANSWER......Answer: A
,2|Page
4)When entering into an alliance the fit has to be strong or:
A) State regulators will nullify the contract
B) Accreditation for CMS will be withdrawn
C) There will be an increase of consumer confidence
D) There will be a decrease in credibility ......ANSWER......Answer: D
5) External Threats would be considered a
A) Performance Risk
B) Regulatory Risk
C) Relational Risk
D) All the Above ......ANSWER......Answer: D
6) Making use of a GPO to lower costs is an example of a:
A) Merger
B) Pooled Services
C) Joint Venture
D) Black Friday Sale ......ANSWER......Answer: C
7)Horizontal expansion calls for the acquisition of:
A) Organizations that supply their organization
B) Organizations that purchase their services or products
,3|Page
C) Similar organizations to the acquiring organization
D) That are in diverse market fields ......ANSWER......Answer: C
8)Improved Market share is used to determine:
A) Competition
B) Program Success
C) Barriers to Entry
D) All the Above ......ANSWER......Answer: D
8) Improved Market share is used to determine:
A) Competition
B) Program Success
C) Barriers to Entry
D) All the Above ......ANSWER......Answer: D
9) Why is the first step in Lewin's change model unfreezing?
A) Unfreezing means stopping the unwanted behavior first so they can
be changed
B) Unfreezing means allowing the workers have input in the process
C) Unfreezing weans that you need to have solid ideas
D) None of the above ......ANSWER......Answer: A
, 4|Page
10)After stopping the unwanted behaviors/processes and uncertainty
begins, we start introducing the new desired behaviors. This is called
the
A) Unfreezing Stage
B) Change Stage
C) Freezing Stage
D) Both A and C ......ANSWER......Answer: B
1)Who should drive the development and implementation and be
included in the planning group?
A) Vice president and the Joint Commission
B) The stake holders and CEO
C) CFO and COO
D) CEO and Board Chair ......ANSWER......Answer: D
2)Societal environment encompasses all but
A) Government Regulations
B) Economics
C) Pre-existing conditions
D) Cultural Values ......ANSWER......Answer: C
3)Focused approach to marketing for a primary care physician would
be:
