WGU C954 Information Technology Management OA Final Exam 300 Questions & Answers Verified Actual Exam 2026/2027 – Complete Exam-Style Q&As | 100% Certified Verified – Pass Guaranteed Graded A+

WGU C954 Information Technology
Management OA Final Exam 300
Questions & Answers Verified Actual
Exam 2026/2027 – Complete Exam-Style
Q&As | 100% Certified Verified – Pass
Guaranteed Graded A+

, 1. A multinational firm is implementing an enterprise-wide IT
governance framework. Which of the following best aligns IT decision-
making with corporate objectives while ensuring compliance and
accountability?

 A. ITIL Service Lifecycle
 B. COBIT Governance Model
 C. Agile Development Framework
 D. DevOps Continuous Delivery Pipeline
CORRECT ANSWER: B. COBIT Governance Model
(COBIT is specifically designed as a governance framework to align IT
investments with corporate objectives, unlike ITIL which focuses on service
management.)

2. A CIO wants to evaluate IT project proposals based on risk-adjusted
return on investment. Which capital budgeting technique should be
applied?

 A. Payback Period
 B. Net Present Value (NPV)
 C. Internal Rate of Return (IRR)
 D. Real Options Valuation
CORRECT ANSWER: D. Real Options Valuation
(Real Options Valuation evaluates projects with flexibility and uncertainty,
making it suitable for risk-adjusted ROI analysis.)

3. During a vendor contract negotiation, which clause is most critical
for ensuring data protection compliance under global privacy laws
such as GDPR?

 A. Termination-for-convenience clause
 B. Service Level Agreement (SLA) uptime guarantees
 C. Data Processing Addendum (DPA)
 D. Arbitration jurisdiction clause
CORRECT ANSWER: C. Data Processing Addendum (DPA)

, (A DPA is a legally binding document that specifies data processing
responsibilities and is critical for GDPR compliance.)

4. An IT manager is evaluating whether to continue hosting services
on-premises or migrate to cloud infrastructure. Which financial
analysis method best compares total costs over time?

 A. Zero-based budgeting
 B. Benchmarking analysis
 C. Total Cost of Ownership (TCO)
 D. Variance analysis
CORRECT ANSWER: C. Total Cost of Ownership (TCO)
(TCO helps compare the full lifecycle costs of on-premises vs. cloud
infrastructure, including hardware, software, and maintenance.)

5. Which of the following strategic IT alignment models emphasizes
supporting business strategy through IT investments rather than IT
dictating direction?

 A. Technology Push Model
 B. Business-IT Strategic Alignment Model
 C. Resource-Based View (RBV) of IT
 D. Balanced Scorecard IT Perspective
CORRECT ANSWER: B. Business-IT Strategic Alignment Model
(This model ensures that business needs drive technology investments, rather
than allowing technology to dictate strategy.)

6. A hospital IT department is adopting electronic health record (EHR)
systems. Which IT management consideration is most critical for
regulatory compliance?

 A. Network latency performance
 B. HIPAA security and privacy controls
 C. System modular scalability
 D. Software vendors
CORRECT ANSWER: B. HIPAA security and privacy controls

, (HIPAA establishes the standard for protecting sensitive patient data, which is
the primary regulatory concern for EHR systems.)

7. An IT leader wants to ensure that business and IT strategies remain
synchronized. Which governance mechanism is most appropriate?

 A. IT steering committee
 B. Budget approval
 C. Software development methodologies
 D. Password policies
CORRECT ANSWER: A. IT steering committee
(IT steering committees are governance bodies that make decisions about IT
investment priorities and ensure IT strategy aligns with business goals.)

8. In IT portfolio management, which type of project typically aims at
achieving major business breakthroughs or competitive advantage?

 A. Infrastructure upgrades
 B. Transformational projects
 C. Mandatory compliance
 D. Enhancement projects
CORRECT ANSWER: B. Transformational projects
(Transformational projects are high-risk, high-reward initiatives that can
significantly change business operations.)

9. Which IT performance measurement framework explicitly balances
financial results, customer satisfaction, internal processes, and
innovation capacity?

 A. Key Risk Indicators (KRIs)
 B. Balanced Scorecard
 C. Capability Maturity Model (CMM)
 D. IT Service Catalog
CORRECT ANSWER: B. Balanced Scorecard
(The Balanced Scorecard is a strategic planning and management system