CPHIMS LATEST 2026/2027 PAST PAPERS QUESTIONS AND
SOLUTIONS RATED A+
✔✔Which of the following are examples of technology applications directed at improving
patient care?
1. web page offering health information
2. remote monitoring of pacemakers
3. chatroom fibromyalgia sufferers
4. claims management system
A. 1, 2, and 3 only
B. 1, 2, and 4 only
C. 1, 3, and 4 only
D. 2, 3, and 4 only - ✔✔A. 1, 2, and 3 only
#4 is not correct because a claims management system focuses on fiscal management,
not improving patient care. All other options are examples of technology applications
directed at improving patient care. Any option with #4 in it cannot be correct.
✔✔When designing and implementing clinical systems, which of the following is the
MOST important consideration?
A. workflow of the caregiver
B. ability to graphically display laboratory data
C. aggregating data across time
D. providing access to images - ✔✔A. workflow of the caregiver
"A" is correct because this is a fundamental aspect of any clinical system. All other
options listed are potential features of a system but are not critical.
✔✔When conducting an analysis of a healthcare organization's alternatives for
replacing patient clinical, financial, and administrative systems, it is especially important
to FIRST consider the organization's:
A. business processes.
B. weaknesses.
C. financial status.
D. strategic vision. - ✔✔D. strategic vision.
D" is the best option because the organization's strategic vision will be the driving force
in the replacement.
✔✔Teleradiology was identified as the solution to a problem at a community hospital in
a rural and remote part of the state. The problem was MOST likely a shortage of:
A. biomedical engineers.
B. physicists.
C. radiologists.
,D. radiological technicians. - ✔✔C. radiologists.
✔✔The ombudsman of an integrated, not-for-profit healthcare network find out that a
patient has complained that he is receiving correspondence at his old address. He has
asked the registration staff to change his address three times in the last 6 months. The
BEST approach is to:
A. take action against the registration staff.
B. request a root-cause analysis on this issue.
C. ask the patient to give the complaint in writing.
D. arrange training for the registration staff. - ✔✔B. request a root-cause analysis on
this issue.
"B" is the best option because a root-cause analysis would be the right approach to
identify the problem in the current business process.
✔✔Which of the following tools do practitioners of continuous quality improvement use?
1. histograms
2. scatter diagrams
3. Gantt charts
4. bar charts
A. 1, 2, and 3 only
B. 1, 2, and 4 only
C. 1, 3, and 4 only
D. 2, 3, and 4 only - ✔✔B. 1, 2, and 4 only
Gantt charts are used to show a sequence of tasks that span across time. It is not a
continuous quality improvement tool.
✔✔A healthcare organization has long waiting lists for its services. Patients need to wait
several weeks to schedule appointments and more department staff are being
requested by the CEO to address wait times. The CEO should FIRST:
A. request the completion of a root-cause analysis.
B. respond to the request by adding more staff.
C. compare information from other area healthcare organizations.
D. advise that a referral system be established. - ✔✔A. request the completion of a
root-cause analysis.
"B" is not adding staff may not be an appropriate solution, unless a root cause has
been identified. There may already be adequate staff and less space/equipment. "C" is
not correct because benchmarking may be an acceptable solution. It is more of a
comprehensive analysis of performance without a reference to possible problem
causes. "D" is not correct because this could be detrimental to the business of the
organization.
, ✔✔A presenter could BEST illustrate the frequency of different types of errors
encountered with a new application by using which of the following?
A. control chart
B. histogram
C. distribution curve
D. Gantt chart - ✔✔B. histogram
A histogram provides a visually understandable way to show differences in data. "A" is
not correct because a control chart is a means of tracking data over time with upper and
lower control limits that allow the user to distinguish between common cause and
special cause variation. "C" is not correct because a distribution curve shows data's
relationship to the midpoint. "D" is not correct because a Gantt chart is a planning tool
that allows users to list activities over time associated with a project.
✔✔A CEO of a for-profit cardiac care center that performed 5,000 cardiac
catheterizations last year has $20 million in reserves. The organization is know for
adopting state-of-the-art technology. A vendor has announced a new piece of cardiac
equipment that is likely to reduce the risks of cardiac catheterization. The CEO should:
A. order the equipment.
B. request more details from the vendor.
C. request a cost/benefit analysis.
D. await product performance reports. - ✔✔C. request a cost/benefit analysis.
Capital investments (high dollar items) require a cost/benefit analysis to achieve
required return on investment.
✔✔A vendor that supplies health information technology is negotiating a contract with a
government organization to help them achieve regulatory compliance. The organization
has multiple facilities at several sites all over the country with primary care and specialty
care clinics. There are several contracting options shown in the table below:
1 time and materials | cost only
2 fixed price firm | cost
3 fixed price and incentive | cost
fee basis | cost & finders fee
The system must be implemented within the next 9 months. Which of the contracts is
the BEST option for the vendor?
A. 1
B. 2
C. 3
D. 4 - ✔✔D. 4
For vendors, a fee basis contract is the best contracting option. It is risk-free and
vendors get a fixed price and a fixed fee for each deliverable task.
SOLUTIONS RATED A+
✔✔Which of the following are examples of technology applications directed at improving
patient care?
1. web page offering health information
2. remote monitoring of pacemakers
3. chatroom fibromyalgia sufferers
4. claims management system
A. 1, 2, and 3 only
B. 1, 2, and 4 only
C. 1, 3, and 4 only
D. 2, 3, and 4 only - ✔✔A. 1, 2, and 3 only
#4 is not correct because a claims management system focuses on fiscal management,
not improving patient care. All other options are examples of technology applications
directed at improving patient care. Any option with #4 in it cannot be correct.
✔✔When designing and implementing clinical systems, which of the following is the
MOST important consideration?
A. workflow of the caregiver
B. ability to graphically display laboratory data
C. aggregating data across time
D. providing access to images - ✔✔A. workflow of the caregiver
"A" is correct because this is a fundamental aspect of any clinical system. All other
options listed are potential features of a system but are not critical.
✔✔When conducting an analysis of a healthcare organization's alternatives for
replacing patient clinical, financial, and administrative systems, it is especially important
to FIRST consider the organization's:
A. business processes.
B. weaknesses.
C. financial status.
D. strategic vision. - ✔✔D. strategic vision.
D" is the best option because the organization's strategic vision will be the driving force
in the replacement.
✔✔Teleradiology was identified as the solution to a problem at a community hospital in
a rural and remote part of the state. The problem was MOST likely a shortage of:
A. biomedical engineers.
B. physicists.
C. radiologists.
,D. radiological technicians. - ✔✔C. radiologists.
✔✔The ombudsman of an integrated, not-for-profit healthcare network find out that a
patient has complained that he is receiving correspondence at his old address. He has
asked the registration staff to change his address three times in the last 6 months. The
BEST approach is to:
A. take action against the registration staff.
B. request a root-cause analysis on this issue.
C. ask the patient to give the complaint in writing.
D. arrange training for the registration staff. - ✔✔B. request a root-cause analysis on
this issue.
"B" is the best option because a root-cause analysis would be the right approach to
identify the problem in the current business process.
✔✔Which of the following tools do practitioners of continuous quality improvement use?
1. histograms
2. scatter diagrams
3. Gantt charts
4. bar charts
A. 1, 2, and 3 only
B. 1, 2, and 4 only
C. 1, 3, and 4 only
D. 2, 3, and 4 only - ✔✔B. 1, 2, and 4 only
Gantt charts are used to show a sequence of tasks that span across time. It is not a
continuous quality improvement tool.
✔✔A healthcare organization has long waiting lists for its services. Patients need to wait
several weeks to schedule appointments and more department staff are being
requested by the CEO to address wait times. The CEO should FIRST:
A. request the completion of a root-cause analysis.
B. respond to the request by adding more staff.
C. compare information from other area healthcare organizations.
D. advise that a referral system be established. - ✔✔A. request the completion of a
root-cause analysis.
"B" is not adding staff may not be an appropriate solution, unless a root cause has
been identified. There may already be adequate staff and less space/equipment. "C" is
not correct because benchmarking may be an acceptable solution. It is more of a
comprehensive analysis of performance without a reference to possible problem
causes. "D" is not correct because this could be detrimental to the business of the
organization.
, ✔✔A presenter could BEST illustrate the frequency of different types of errors
encountered with a new application by using which of the following?
A. control chart
B. histogram
C. distribution curve
D. Gantt chart - ✔✔B. histogram
A histogram provides a visually understandable way to show differences in data. "A" is
not correct because a control chart is a means of tracking data over time with upper and
lower control limits that allow the user to distinguish between common cause and
special cause variation. "C" is not correct because a distribution curve shows data's
relationship to the midpoint. "D" is not correct because a Gantt chart is a planning tool
that allows users to list activities over time associated with a project.
✔✔A CEO of a for-profit cardiac care center that performed 5,000 cardiac
catheterizations last year has $20 million in reserves. The organization is know for
adopting state-of-the-art technology. A vendor has announced a new piece of cardiac
equipment that is likely to reduce the risks of cardiac catheterization. The CEO should:
A. order the equipment.
B. request more details from the vendor.
C. request a cost/benefit analysis.
D. await product performance reports. - ✔✔C. request a cost/benefit analysis.
Capital investments (high dollar items) require a cost/benefit analysis to achieve
required return on investment.
✔✔A vendor that supplies health information technology is negotiating a contract with a
government organization to help them achieve regulatory compliance. The organization
has multiple facilities at several sites all over the country with primary care and specialty
care clinics. There are several contracting options shown in the table below:
1 time and materials | cost only
2 fixed price firm | cost
3 fixed price and incentive | cost
fee basis | cost & finders fee
The system must be implemented within the next 9 months. Which of the contracts is
the BEST option for the vendor?
A. 1
B. 2
C. 3
D. 4 - ✔✔D. 4
For vendors, a fee basis contract is the best contracting option. It is risk-free and
vendors get a fixed price and a fixed fee for each deliverable task.
