University Questions with Complete
Solutions.
diversity - Answer differences with respect to race, ethnicity, gender, age, religion or sexual
orientation
globalization - Answer worldwide interdependence of resource flows, product markets and
competition
difference between leadership and management - Answer Leadership is getting people to
understand and believe in your vision to work with you to achieve goals
Managing is more about administration, organizing and controlling day to day tasks
competitive advantage - Answer core competency that clearly sets the organization apart
from its competition and gives it advantage in the market place
how can companies achieve competitive advantage? - Answer high quality, customer service,
cost efficiency, better delivery
what is scientific management? - Answer develop rules of motion
standarized work
carefully selected workers with right abilities
carefull training and proper incentives
support workers by planning and removing obstacles
prejudice - Answer displays of negative, irrational opinions about members of diverse
populations
discrimination - Answer actively denies minority members full benefits of organizational
membership
glass ceiling effect - Answer invisible barrier limiting career advancements for women and
minorities
portfolio worker - Answer has up to date skills allowing for job and career mobility
, performance efficinecy - Answer the measure of how good a firm is in saving costs of
resources that go into production
(about input)
performance effectivness - Answer the measure of how much output is achieved
(about output)
the general environment - Answer economic
legal-political
technological
socio-cultural
natural environment conditions
sustainable business - Answer meets the needs of customers and protects the environment
sustainable innovation - Answer creating new products that reduce the environment impact
specific environment (task environment) - Answer people and groups interacting with an
organization
stakeholders - Answer groups directly affected by an organization
competitive advantage can be pursued in 4 different ways: - Answer costs
quality
delivery
flexibility
environmental uncertainty - Answer lack of complete information about the environment
What are the 3 levels of management? - Answer top managers
middle managers
first line managers/ team leaders
What are the types of managers? - Answer line managers