BUSINESS ESSENTIALS 10TH CANADIAN
EDITION EBERT EXAM SCRIPT
COMPREHENSIVE QUESTIONS AND
VERIFIED RESPONSES FULL SOLUTION
GRADED A+
⩥ Core values.
Answer: the important principles that guide decisions and actions in the
company.
⩥ Ethical business practices.
Answer: practices that ensure the appropriate standards of conduct are
observed in a company's relationships with everyone who is a part of the
business or affected by the business' activities.
⩥ Ethics.
Answer: principles of morality or rules of conduct.
⩥ Executives.
Answer: top-level managers with responsibilities for the direction and
success of the entire business. Spend most of their time on planning and
controlling activities.
,⩥ Expert influence.
Answer: influence that arises when group members recognize that the
leader has special expertise in the area.
⩥ External communication.
Answer: communication that occurs between those inside the
organization and outsiders such as customers, suppliers, and other
businesses.
⩥ Formal communications.
Answer: communication methods that have been established and
approved by the organization.
⩥ Formal influence.
Answer: power based on a leader's position within the formal structure.
⩥ Horizontal communications.
Answer: communications that move across the organization at the same
level employee to employee or manager to manager.
⩥ Human relations.
Answer: the way people get along with each other.
,⩥ Identity influence.
Answer: influence that stems from the personal trust and respect
members have for the leader.
⩥ Implementing.
Answer: a manager's effort to direct and lead people to accomplish the
planned work of the organization.
⩥ Influence.
Answer: power enabling a person to affect the actions of others.
⩥ Informal communications.
Answer: common but unofficial ways that information moves in an
organization.
⩥ Informal influence.
Answer: power resulting from the personal characteristics of a leader
rather than the formal structure of an organization.
⩥ Internal communications.
Answer: communications that occur between managers, employees, and
work groups.
, ⩥ Leadership.
Answer: the ability to motivate individuals and groups to accomplish
important goals.
⩥ Management.
Answer: the process of accomplishing the goals of an organization
through the effective use of people and other resources.
⩥ Management style.
Answer: the way a manager treats and involves employees.
⩥ Middle managers.
Answer: specialists with responsibilities for specific parts of a
company's operations. Spend most of their time organizing, staffing and
implementing functions.
⩥ Mission statement.
Answer: short, specific written statement of the reason a business exists
and what it wants to achieve.
⩥ Mixed management.
Answer: the combined use of tactical and strategic management styles.
EDITION EBERT EXAM SCRIPT
COMPREHENSIVE QUESTIONS AND
VERIFIED RESPONSES FULL SOLUTION
GRADED A+
⩥ Core values.
Answer: the important principles that guide decisions and actions in the
company.
⩥ Ethical business practices.
Answer: practices that ensure the appropriate standards of conduct are
observed in a company's relationships with everyone who is a part of the
business or affected by the business' activities.
⩥ Ethics.
Answer: principles of morality or rules of conduct.
⩥ Executives.
Answer: top-level managers with responsibilities for the direction and
success of the entire business. Spend most of their time on planning and
controlling activities.
,⩥ Expert influence.
Answer: influence that arises when group members recognize that the
leader has special expertise in the area.
⩥ External communication.
Answer: communication that occurs between those inside the
organization and outsiders such as customers, suppliers, and other
businesses.
⩥ Formal communications.
Answer: communication methods that have been established and
approved by the organization.
⩥ Formal influence.
Answer: power based on a leader's position within the formal structure.
⩥ Horizontal communications.
Answer: communications that move across the organization at the same
level employee to employee or manager to manager.
⩥ Human relations.
Answer: the way people get along with each other.
,⩥ Identity influence.
Answer: influence that stems from the personal trust and respect
members have for the leader.
⩥ Implementing.
Answer: a manager's effort to direct and lead people to accomplish the
planned work of the organization.
⩥ Influence.
Answer: power enabling a person to affect the actions of others.
⩥ Informal communications.
Answer: common but unofficial ways that information moves in an
organization.
⩥ Informal influence.
Answer: power resulting from the personal characteristics of a leader
rather than the formal structure of an organization.
⩥ Internal communications.
Answer: communications that occur between managers, employees, and
work groups.
, ⩥ Leadership.
Answer: the ability to motivate individuals and groups to accomplish
important goals.
⩥ Management.
Answer: the process of accomplishing the goals of an organization
through the effective use of people and other resources.
⩥ Management style.
Answer: the way a manager treats and involves employees.
⩥ Middle managers.
Answer: specialists with responsibilities for specific parts of a
company's operations. Spend most of their time organizing, staffing and
implementing functions.
⩥ Mission statement.
Answer: short, specific written statement of the reason a business exists
and what it wants to achieve.
⩥ Mixed management.
Answer: the combined use of tactical and strategic management styles.
