MGT 291 UPDATED COMPREHENSIVE EXAM
QUESTIONS AND ANSWERS SURE A+
✔✔Participation - ✔✔Entails giving employees a voice
✔✔Empowerment - ✔✔enabling workers to set their goals, make decisions, and solve
problems
✔✔Ways to empower people include - ✔✔articulating a clear vision,
modeling successful behaviors, Sending positive messages, giving feedback
✔✔Variable work schedules - ✔✔compressed work schedule: working a full time job in
less than five days
✔✔Extended work schedules - ✔✔work schedule that requires relatively long periods of
work and long periods of paid time off
✔✔Flexible work schedules - ✔✔give employees more personal control over the hours
they work
✔✔Alternative workplace - ✔✔Telecommuting: when employees work off-site. This
reduces absenteeism and turnover
,✔✔incentive system - ✔✔plans in which employees can earn additional compensation
in return for certain types of performance
✔✔indirect compensation - ✔✔employee benefits provided as a form of compansation
✔✔perquisites - ✔✔Special privileges awarded to selected members of an organization,
usually top managers
✔✔awards - ✔✔awards are used for outstanding performance
✔✔One thing that you noticed from the survey is that employees' growth need strength
tends to consistently be quite high. What does this mean to your job redesign initiative?
A. Your interventions to the core job characteristics are unlikely to be effective.
B. Your interventions to the core job characteristics are likely to work well for some jobs,
such as dishwashers, but not all of them, such as hosts/hostesses.
C. Your interventions to the core job characteristics are likely to work well with some
employees, but not for others.
D. Your interventions to the core job characteristics are likely to be effective. -
✔✔Correct Your interventions to the core job characteristics are likely to be effective.
✔✔After carefully considering the most recent employee survey results, you decide that
the core issue that you need to address to improve employee motivation is that
employees do not seem to know how they are doing relative to what is expected of
them. Knowing this, which critical psychological state will you be most targeting in your
job redesign initiative?
A. Growth need strength
B. Knowledge of the actual results of work activities
C. Experienced meaningfulness of the work
D. Experienced responsibility for outcomes of the work - ✔✔Correct Knowledge of the
actual results of work activities
✔✔Match each description with the corresponding job design term that best describes
it.
When hotel desk receptionists complained of boredom from doing the same few tasks,
management expanded their job to include taking reservations and assigning rooms -
✔✔Job enlargment
✔✔Match each description with the corresponding job design term that best describes
it.
When starting a new business unit, company leaders must identify what tasks will be
done by which jobs. - ✔✔Job design
, ✔✔Match each description with the corresponding job design term that best describes
it.
When management decided to give custodians more control over their work they let
them schedule their shifts and track and order their own cleaning supplies. - ✔✔Job
Enrichment
✔✔Match each description with the corresponding job design term that best describes
it.
Every two hours the members of the iPad assembly team switch tasks so that they do
not have to do the same thing all day. - ✔✔Job rotation
✔✔Match each description with the corresponding job design term that best describes
it.
Rather than having employees assemble an entire toy in each team one employee puts
together the body, one adds the motor, and the third paints it. - ✔✔Job specialization
✔✔As a new manager, you hope to improve employee motivation by creating a
suggestion box. Your action gives the employees greater ____________
participation
empowerment
flexibility in their work scheulde - ✔✔participation
✔✔You decide to reward your highest performing employee with this flexible work
arrangement so that she can work four ten-hour days and have every Friday off as long
as she maintains her high performance.
A. Job sharing
B. Compressed work schedule
C. Extended work schedule - ✔✔Correct Compressed work
✔✔You were recently promoted to a management position at a warehouse facility. One
of your new responsibilities is motivating the warehouse staff and enhancing their
engagement and performance. You decide to take a close look at some of the jobs to
see if you can improve your warehouse employees' engagement and motivation.
Because you want to give employees every other Friday off but still have them put in an
average of 40 work hours a week, what type of intervention would be best for this job
and situation?
A. Compressed work schedule
B. Extended work schedule
QUESTIONS AND ANSWERS SURE A+
✔✔Participation - ✔✔Entails giving employees a voice
✔✔Empowerment - ✔✔enabling workers to set their goals, make decisions, and solve
problems
✔✔Ways to empower people include - ✔✔articulating a clear vision,
modeling successful behaviors, Sending positive messages, giving feedback
✔✔Variable work schedules - ✔✔compressed work schedule: working a full time job in
less than five days
✔✔Extended work schedules - ✔✔work schedule that requires relatively long periods of
work and long periods of paid time off
✔✔Flexible work schedules - ✔✔give employees more personal control over the hours
they work
✔✔Alternative workplace - ✔✔Telecommuting: when employees work off-site. This
reduces absenteeism and turnover
,✔✔incentive system - ✔✔plans in which employees can earn additional compensation
in return for certain types of performance
✔✔indirect compensation - ✔✔employee benefits provided as a form of compansation
✔✔perquisites - ✔✔Special privileges awarded to selected members of an organization,
usually top managers
✔✔awards - ✔✔awards are used for outstanding performance
✔✔One thing that you noticed from the survey is that employees' growth need strength
tends to consistently be quite high. What does this mean to your job redesign initiative?
A. Your interventions to the core job characteristics are unlikely to be effective.
B. Your interventions to the core job characteristics are likely to work well for some jobs,
such as dishwashers, but not all of them, such as hosts/hostesses.
C. Your interventions to the core job characteristics are likely to work well with some
employees, but not for others.
D. Your interventions to the core job characteristics are likely to be effective. -
✔✔Correct Your interventions to the core job characteristics are likely to be effective.
✔✔After carefully considering the most recent employee survey results, you decide that
the core issue that you need to address to improve employee motivation is that
employees do not seem to know how they are doing relative to what is expected of
them. Knowing this, which critical psychological state will you be most targeting in your
job redesign initiative?
A. Growth need strength
B. Knowledge of the actual results of work activities
C. Experienced meaningfulness of the work
D. Experienced responsibility for outcomes of the work - ✔✔Correct Knowledge of the
actual results of work activities
✔✔Match each description with the corresponding job design term that best describes
it.
When hotel desk receptionists complained of boredom from doing the same few tasks,
management expanded their job to include taking reservations and assigning rooms -
✔✔Job enlargment
✔✔Match each description with the corresponding job design term that best describes
it.
When starting a new business unit, company leaders must identify what tasks will be
done by which jobs. - ✔✔Job design
, ✔✔Match each description with the corresponding job design term that best describes
it.
When management decided to give custodians more control over their work they let
them schedule their shifts and track and order their own cleaning supplies. - ✔✔Job
Enrichment
✔✔Match each description with the corresponding job design term that best describes
it.
Every two hours the members of the iPad assembly team switch tasks so that they do
not have to do the same thing all day. - ✔✔Job rotation
✔✔Match each description with the corresponding job design term that best describes
it.
Rather than having employees assemble an entire toy in each team one employee puts
together the body, one adds the motor, and the third paints it. - ✔✔Job specialization
✔✔As a new manager, you hope to improve employee motivation by creating a
suggestion box. Your action gives the employees greater ____________
participation
empowerment
flexibility in their work scheulde - ✔✔participation
✔✔You decide to reward your highest performing employee with this flexible work
arrangement so that she can work four ten-hour days and have every Friday off as long
as she maintains her high performance.
A. Job sharing
B. Compressed work schedule
C. Extended work schedule - ✔✔Correct Compressed work
✔✔You were recently promoted to a management position at a warehouse facility. One
of your new responsibilities is motivating the warehouse staff and enhancing their
engagement and performance. You decide to take a close look at some of the jobs to
see if you can improve your warehouse employees' engagement and motivation.
Because you want to give employees every other Friday off but still have them put in an
average of 40 work hours a week, what type of intervention would be best for this job
and situation?
A. Compressed work schedule
B. Extended work schedule
