Postal Service Exam 474 _ Postal Employment
Postal Service
Assessment
Exam 474
Study
_ Postal
Guide.pdf
Employment
Postal Service
Assessment
Exam 474
Study
_ Postal
Guide.pdf
Employment Assessment Study Guide.pdf
Postal Service Exam 474 | Postal
Employment Assessment Study Guide
Guidehttps://www.stuvia.com/dashboard!@_)#*)(@$)($@*($@)($@*_
Postal Service Exam 474 _ Postal Employment
Postal Service
Assessment
Exam 474
Study
_ Postal
Guide.pdf
Employment
Postal Service
Assessment
Exam 474
Study
_ Postal
Guide.pdf
Employment Assessment Study Guide.pdf
,Post office exam 474.pdf Post office exam 474.pdf Post office exam 474.pdf
Terms in this set (82)
A customer asks questions about shipping choices, but Most: Say you do not know about shipping choices and suggest that he look on
you do not know the answers. Which would you be most the USPS.
and least likely to do? Least: Say you will have answers tomorrow and research the shipping choices
after finishing your deliveries.
A new employee is having trouble learning his job which Most: Tell him how to do his job quicker and better.
forces you and others to work harder to meet production Least: Do nothing because his production should improve over time.
standards. Which would you be most and least likely to
do?
A customer is angry because the nearby Post Office Most: Suggest an alternate product that may work.
does not have a product he needs today. Which would Least: Go get the product at another facility and bring it back to the customer.
you be most and least likely to do?
Post office exam 474.pdf Post office exam 474.pdf Post office exam 474.pdf
,Post office exam 474.pdf Post office exam 474.pdf Post office exam 474.pdf
You are to complete a task before beginning deliveries. Most: Give them only some quick advice so you can complete your task in time.
While doing that task, you see two coworkers having Least: Ignore them and finish your task.
trouble with a job. Which would you be most and least
likely to do?
A customer complains to you about another Postal Most: Explain that the employee in question is really a good worker but was just
employee. Which would you be most and least likely to having a bad day.
do? Least: Listen to his complaint, apologize, and suggest he talk to the Postmaster.
A customer moved but is not receiving his mail because Most: Tell him Postal policy prohibits you from giving him mail until a Change of
he did not submit a Change of Address form. He wants Address form is submitted.
you to give him his mail anyway. Which would you be Least: Tell him there is nothing you can do until he submits a Change of Address
most and least likely to do? form.
A customer on your route asks how to find something on Most: Explain where to find it and offer to help with any other issues he may have.
the USPS website. Which would you be most and least Least: Offer to help him find it on his computer.
likely to do?
Post office exam 474.pdf Post office exam 474.pdf Post office exam 474.pdf
, Post office exam 474.pdf Post office exam 474.pdf Post office exam 474.pdf
A customer asks about status of a package that you Most: Show him proof of delivery and tell him he is responsible for the package
delivered days ago. Which would you be most and least once it is delivered.
likely to do? Least: Show him proof of delivery and ask if it might have been stolen.
How much experience do you have working directly with 5-10 years
customers?
How would your latest manager rate your punctuality The very best
compared to other employees?
How many jobs have you left voluntarily in the last four 0
years?
How would your latest manager rate your customer The very best
service skills compared to others?
Post office exam 474.pdf Post office exam 474.pdf Post office exam 474.pdf
Postal Service
Assessment
Exam 474
Study
_ Postal
Guide.pdf
Employment
Postal Service
Assessment
Exam 474
Study
_ Postal
Guide.pdf
Employment Assessment Study Guide.pdf
Postal Service Exam 474 | Postal
Employment Assessment Study Guide
Guidehttps://www.stuvia.com/dashboard!@_)#*)(@$)($@*($@)($@*_
Postal Service Exam 474 _ Postal Employment
Postal Service
Assessment
Exam 474
Study
_ Postal
Guide.pdf
Employment
Postal Service
Assessment
Exam 474
Study
_ Postal
Guide.pdf
Employment Assessment Study Guide.pdf
,Post office exam 474.pdf Post office exam 474.pdf Post office exam 474.pdf
Terms in this set (82)
A customer asks questions about shipping choices, but Most: Say you do not know about shipping choices and suggest that he look on
you do not know the answers. Which would you be most the USPS.
and least likely to do? Least: Say you will have answers tomorrow and research the shipping choices
after finishing your deliveries.
A new employee is having trouble learning his job which Most: Tell him how to do his job quicker and better.
forces you and others to work harder to meet production Least: Do nothing because his production should improve over time.
standards. Which would you be most and least likely to
do?
A customer is angry because the nearby Post Office Most: Suggest an alternate product that may work.
does not have a product he needs today. Which would Least: Go get the product at another facility and bring it back to the customer.
you be most and least likely to do?
Post office exam 474.pdf Post office exam 474.pdf Post office exam 474.pdf
,Post office exam 474.pdf Post office exam 474.pdf Post office exam 474.pdf
You are to complete a task before beginning deliveries. Most: Give them only some quick advice so you can complete your task in time.
While doing that task, you see two coworkers having Least: Ignore them and finish your task.
trouble with a job. Which would you be most and least
likely to do?
A customer complains to you about another Postal Most: Explain that the employee in question is really a good worker but was just
employee. Which would you be most and least likely to having a bad day.
do? Least: Listen to his complaint, apologize, and suggest he talk to the Postmaster.
A customer moved but is not receiving his mail because Most: Tell him Postal policy prohibits you from giving him mail until a Change of
he did not submit a Change of Address form. He wants Address form is submitted.
you to give him his mail anyway. Which would you be Least: Tell him there is nothing you can do until he submits a Change of Address
most and least likely to do? form.
A customer on your route asks how to find something on Most: Explain where to find it and offer to help with any other issues he may have.
the USPS website. Which would you be most and least Least: Offer to help him find it on his computer.
likely to do?
Post office exam 474.pdf Post office exam 474.pdf Post office exam 474.pdf
, Post office exam 474.pdf Post office exam 474.pdf Post office exam 474.pdf
A customer asks about status of a package that you Most: Show him proof of delivery and tell him he is responsible for the package
delivered days ago. Which would you be most and least once it is delivered.
likely to do? Least: Show him proof of delivery and ask if it might have been stolen.
How much experience do you have working directly with 5-10 years
customers?
How would your latest manager rate your punctuality The very best
compared to other employees?
How many jobs have you left voluntarily in the last four 0
years?
How would your latest manager rate your customer The very best
service skills compared to others?
Post office exam 474.pdf Post office exam 474.pdf Post office exam 474.pdf
