BSNC 2055 UPDATED STUDY EXAMS GUIDE
QUESTIONS AND ANSWERS SURE A+
✔✔Which of the following characteristics reflect a resilient team:
a) delays their responses to a challenge to address a challenge incompletely
b) will resolve conflicts but find that their health is compromised by the end
c) handle challenges in a way that sustains team's health, spirit and communication
d) continue in a state of diminished effectiveness for substantial period of time - ✔✔c)
handle challenges in a way that sustains team's health, spirit and communication
✔✔Match each of the following strategies to the M stage:
1) monitor personal readiness to meet upcoming demand
2) conduct team debrief to identify lessons learned
3) ensures all team members are comfortable speaking up when they need help
4) addresses chronic stressors
5) establish SOPs and responsibilities
6) help individuals who were adversely effected - ✔✔1) monitor personal readiness to
meet upcoming demand (minimize)
2) conduct team debrief to identify lessons learned (mend)
3) ensures all team members are comfortable speaking up when they need help
(manage)
4) addresses chronic stressors (manage)
5) establish SOPs and responsibilities (minimize)
, 6) help individuals who were adversely effected (mend)
✔✔generalizing, clarifying values and envisioning a bright future is part of which stage
of resilience? - ✔✔broadening perspectives
✔✔positive self-talk and considering the temporariness of one's situation is part of
which stage of resilience? - ✔✔anchoring
✔✔engaging in unhealthy recreational activities, working excessive hours at part time
jobs and brooding to diffuse attention from solving problems are examples of which
stage of resilience? - ✔✔defocusing
✔✔a nurse hold a positive concept of self and has self-confidence. Which element of
emotional intelligence does this fall under? - ✔✔self-awareness
✔✔being adaptive and flexible is part of which element of emotional intelligence? -
✔✔self-management
✔✔Empathy falls under which dimension of emotional intelligence? - ✔✔social
awareness
✔✔which of the following are part of the relationship management dimension of
emotional intelligence:
a) achievement orientation
b) empathy
c) develops others
d) conflict management - ✔✔c,d
✔✔venting is part of which stage of resilience (pushing through)? - ✔✔collaborating
✔✔describe the difference between teamwork & collaboration. - ✔✔teamwork:
-group functions as a team but are working as individuals (everyone has identified task
which contributes to the outcome)
-leader controls/guides the work of the group
Collaboration:
-the group not only works together but thinks together
-end product is group effort and everyone has to trust one another and respect their
opinions
-there is no leader; people are equals
✔✔what is the goal of collaboration? - ✔✔to achieve best outcomes and support
continuity of care for the client.
QUESTIONS AND ANSWERS SURE A+
✔✔Which of the following characteristics reflect a resilient team:
a) delays their responses to a challenge to address a challenge incompletely
b) will resolve conflicts but find that their health is compromised by the end
c) handle challenges in a way that sustains team's health, spirit and communication
d) continue in a state of diminished effectiveness for substantial period of time - ✔✔c)
handle challenges in a way that sustains team's health, spirit and communication
✔✔Match each of the following strategies to the M stage:
1) monitor personal readiness to meet upcoming demand
2) conduct team debrief to identify lessons learned
3) ensures all team members are comfortable speaking up when they need help
4) addresses chronic stressors
5) establish SOPs and responsibilities
6) help individuals who were adversely effected - ✔✔1) monitor personal readiness to
meet upcoming demand (minimize)
2) conduct team debrief to identify lessons learned (mend)
3) ensures all team members are comfortable speaking up when they need help
(manage)
4) addresses chronic stressors (manage)
5) establish SOPs and responsibilities (minimize)
, 6) help individuals who were adversely effected (mend)
✔✔generalizing, clarifying values and envisioning a bright future is part of which stage
of resilience? - ✔✔broadening perspectives
✔✔positive self-talk and considering the temporariness of one's situation is part of
which stage of resilience? - ✔✔anchoring
✔✔engaging in unhealthy recreational activities, working excessive hours at part time
jobs and brooding to diffuse attention from solving problems are examples of which
stage of resilience? - ✔✔defocusing
✔✔a nurse hold a positive concept of self and has self-confidence. Which element of
emotional intelligence does this fall under? - ✔✔self-awareness
✔✔being adaptive and flexible is part of which element of emotional intelligence? -
✔✔self-management
✔✔Empathy falls under which dimension of emotional intelligence? - ✔✔social
awareness
✔✔which of the following are part of the relationship management dimension of
emotional intelligence:
a) achievement orientation
b) empathy
c) develops others
d) conflict management - ✔✔c,d
✔✔venting is part of which stage of resilience (pushing through)? - ✔✔collaborating
✔✔describe the difference between teamwork & collaboration. - ✔✔teamwork:
-group functions as a team but are working as individuals (everyone has identified task
which contributes to the outcome)
-leader controls/guides the work of the group
Collaboration:
-the group not only works together but thinks together
-end product is group effort and everyone has to trust one another and respect their
opinions
-there is no leader; people are equals
✔✔what is the goal of collaboration? - ✔✔to achieve best outcomes and support
continuity of care for the client.
