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Exam (elaborations)

NCOA DL QUESTIONS WITH COMPLETE ANSWERS..

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NCOA DL QUESTIONS WITH COMPLETE ANSWERS

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TSgt Jones says, "Well, we received 100 complaints in the last 30 days. Our focus is on
wait times.
Out of the 100, 70 of the complaints are focused on long wait times, averaging 45
minutes to an
hour and a half. Ten complaints are about the courtesy of our civilian technicians. The
other 20
are about the cleanliness of our area. According to our metrics, the wait time goal is
30 minutes or
less."
TSgt Jones' comments BEST identify the lack of use of the ____________standard.


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relevance




After several weeks of observing his supervisor, SSgt Smiley says to TSgt Clark, "I
noticed you wait

, for something to happen before taking action. Why do you intervene only when
someone infringes
on the rules? Smiling proudly, Clark replies, "Why mess with something that's working?
If everyone
does their job, there is no need for me to micromanage them."
TSgt Clark's continued use of the_______ leadership behavior will MOST likely________ NCO
effectiveness.


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Management by Exception-Passive; hinder




TSgt Wilcox, the NCOIC of the Records Flight, is an expert in records management.
His supervisor
is encouraging Wilcox to be a more "well-rounded leader" by moving to another
flight. Although
Wilcox likes being the expert in his current position, he realizes he needs more
challenge. He is a
hard-driving individual and doesn't mind being pushed to mature and advance.
This scenario BEST identifies the ______________ part of the Right to Lead Model.


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competence




TSgt Gomez and TSgt Foye work on the same team developing CDC's for their career
field. They
often have disputes about how to move forward on projects. TSgt Foye tends to
prefer keeping
things close to the same and revising where needed. TSgt Gomez almost always
wants to come
up with a new way to create the entire lesson. In order to get the lessons completed
MSgt Rainey

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