BU288 UPDATED EXAMS SCRIPT ALL QUESTIONS
AND ANSWERS SURE A+
✔✔Human relations movement - ✔✔A critique of classical management and
bureaucracy that advocated management styles that were more participative and
oriented toward employee needs.
✔✔Contingency approach - ✔✔An approach to management that recognizes that there
is no one best way to manage, and that an appropriate management style depends on
the demands of the situation.
✔✔Workplace spirituality - ✔✔A workplace that provides employees with meaning,
purpose, a sense of community, and a connection to others.
✔✔Psychological capital - ✔✔An individuals positive psychological state of
development that is characterized by self-efficiency, optimism, hope and resilience.
✔✔Talent management - ✔✔An organizations process for attracting, developing,
retaining, and utilizing people with the required skills to meet current and future
business needs.
✔✔Work engagement - ✔✔A positive work-related state of mind that is characterized by
vigour, dedication and absorption.
, ✔✔Corporate social responsibility - ✔✔An organization taking responsibility for the
impact of its decisions and actions on its stakeholders.
✔✔Personality - ✔✔Relatively stable set of psychological characteristics that influences
the way an individual interacts with his/her environment.
✔✔Dispositional approach - ✔✔Individuals possess stable traits or characteristics that
influence their attitudes and behaviours.
✔✔Situational approach - ✔✔Characteristics of the organization setting influence
peoples attitudes and behaviours.
✔✔Interactionist approach - ✔✔Individuals attitudes and behaviour are a function of
both dispositions and the situation. (most widely accepted approach in OB)
✔✔Trait activation theory - ✔✔Traits lead to certain behaviours only when the situation
makes the need for the trait salient.
✔✔Locus of control - ✔✔A set of beliefs about whether ones behaviour is controlled
mainly by internal or external forces.
✔✔Self monitoring - ✔✔The extent to which people observe and regulate how they
appear and behave in social settings and relationships.
✔✔Self esteem - ✔✔The degree to which a person has a positive self-evaluation.
✔✔Behavioural plasticity theory - ✔✔People with low self esteem tend to be more
susceptible to external and social influences than those who have high self-esteem.
✔✔Positive affectivity - ✔✔Propensity to view the world, including oneself and other
people, in a positive light.
✔✔Negative affectivity - ✔✔Propensity to view the world including oneself and other
people, in a negative light.
✔✔Proactive personality - ✔✔A stable personal disposition that reflects a tendency to
take personal initiative across a range of activities and situations and to effect positive
change in one's environment.
✔✔General self efficacy - ✔✔A general trait that refers to an individuals belief in his or
her ability to perform successfully in a variety of challenging situations.
AND ANSWERS SURE A+
✔✔Human relations movement - ✔✔A critique of classical management and
bureaucracy that advocated management styles that were more participative and
oriented toward employee needs.
✔✔Contingency approach - ✔✔An approach to management that recognizes that there
is no one best way to manage, and that an appropriate management style depends on
the demands of the situation.
✔✔Workplace spirituality - ✔✔A workplace that provides employees with meaning,
purpose, a sense of community, and a connection to others.
✔✔Psychological capital - ✔✔An individuals positive psychological state of
development that is characterized by self-efficiency, optimism, hope and resilience.
✔✔Talent management - ✔✔An organizations process for attracting, developing,
retaining, and utilizing people with the required skills to meet current and future
business needs.
✔✔Work engagement - ✔✔A positive work-related state of mind that is characterized by
vigour, dedication and absorption.
, ✔✔Corporate social responsibility - ✔✔An organization taking responsibility for the
impact of its decisions and actions on its stakeholders.
✔✔Personality - ✔✔Relatively stable set of psychological characteristics that influences
the way an individual interacts with his/her environment.
✔✔Dispositional approach - ✔✔Individuals possess stable traits or characteristics that
influence their attitudes and behaviours.
✔✔Situational approach - ✔✔Characteristics of the organization setting influence
peoples attitudes and behaviours.
✔✔Interactionist approach - ✔✔Individuals attitudes and behaviour are a function of
both dispositions and the situation. (most widely accepted approach in OB)
✔✔Trait activation theory - ✔✔Traits lead to certain behaviours only when the situation
makes the need for the trait salient.
✔✔Locus of control - ✔✔A set of beliefs about whether ones behaviour is controlled
mainly by internal or external forces.
✔✔Self monitoring - ✔✔The extent to which people observe and regulate how they
appear and behave in social settings and relationships.
✔✔Self esteem - ✔✔The degree to which a person has a positive self-evaluation.
✔✔Behavioural plasticity theory - ✔✔People with low self esteem tend to be more
susceptible to external and social influences than those who have high self-esteem.
✔✔Positive affectivity - ✔✔Propensity to view the world, including oneself and other
people, in a positive light.
✔✔Negative affectivity - ✔✔Propensity to view the world including oneself and other
people, in a negative light.
✔✔Proactive personality - ✔✔A stable personal disposition that reflects a tendency to
take personal initiative across a range of activities and situations and to effect positive
change in one's environment.
✔✔General self efficacy - ✔✔A general trait that refers to an individuals belief in his or
her ability to perform successfully in a variety of challenging situations.
