MAKING THE TEAM A GUIDE FOR
MANAGERS CERTIFICATION EVALUATION
EXAMS SET FULL QUESTIONS AND
COMPLETE SOLUTION
●● By increasing responsiveness to customers, increasing innovation,
and increasing employees' motivation and satisfaction, groups and teams
can help an organization ______.
Answer: gain a competitive advantage
●● Because group members can bounce ideas off each other and work
together to solve problems immediately, they enhance team performance
through the development of ______.
Answer: synergy
●● What effect does bringing together the skills and knowledge of
members from different parts of the organization have on a firm's
responsiveness to customers?
Answer: It helps improve a firm's responsiveness.
●● Innovation occurs more frequently ______.
Answer: in teams of diverse individuals
,●● What distinguishes a team from a group?
Answer: The intensity with which team members work together
The presence of a specific team goal or objective
●● What are the four ways in which groups and teams contribute to
competitive advantage?
Answer: Improvements in innovation
Increased customer responsiveness
Increased employee satisfaction
Enhanced performance
●● What are the elements that contribute to synergy?
Answer: Bringing diverse knowledge to bear on a problem or goal
Bouncing ideas off one another
Correcting one another's mistakes
●● A cross-functional team can increase responsiveness to customers
because it includes ______.
Answer: members from different departments or levels
●● A company that uses teams often sees a(n) ______, due to the
increased motivation and satisfaction on the part of team members.
Answer: reduction in turnover
, ●● Teams, as opposed to an individual employee working alone, possess
more extensive and diverse skills, knowledge, and expertise which can
lead to ______.
Answer: more innovation
●● A group that managers establish to achieve organizational goals is
a(n) ______ group.
Answer: formal
●● ______ teams work on achieving organizational goals and are made
up of members from different groups in the organization.
Answer: Cross-functional
●● In forming their top management teams, to ensure good decision
making and to avoid groupthink, CEOs are well advised to stress:
Answer: diversity in backgrounds, knowledge and expertise of top
management teams.
●● To create and develop new products, many high-tech companies rely
on ______ teams.
Answer: research and development
MANAGERS CERTIFICATION EVALUATION
EXAMS SET FULL QUESTIONS AND
COMPLETE SOLUTION
●● By increasing responsiveness to customers, increasing innovation,
and increasing employees' motivation and satisfaction, groups and teams
can help an organization ______.
Answer: gain a competitive advantage
●● Because group members can bounce ideas off each other and work
together to solve problems immediately, they enhance team performance
through the development of ______.
Answer: synergy
●● What effect does bringing together the skills and knowledge of
members from different parts of the organization have on a firm's
responsiveness to customers?
Answer: It helps improve a firm's responsiveness.
●● Innovation occurs more frequently ______.
Answer: in teams of diverse individuals
,●● What distinguishes a team from a group?
Answer: The intensity with which team members work together
The presence of a specific team goal or objective
●● What are the four ways in which groups and teams contribute to
competitive advantage?
Answer: Improvements in innovation
Increased customer responsiveness
Increased employee satisfaction
Enhanced performance
●● What are the elements that contribute to synergy?
Answer: Bringing diverse knowledge to bear on a problem or goal
Bouncing ideas off one another
Correcting one another's mistakes
●● A cross-functional team can increase responsiveness to customers
because it includes ______.
Answer: members from different departments or levels
●● A company that uses teams often sees a(n) ______, due to the
increased motivation and satisfaction on the part of team members.
Answer: reduction in turnover
, ●● Teams, as opposed to an individual employee working alone, possess
more extensive and diverse skills, knowledge, and expertise which can
lead to ______.
Answer: more innovation
●● A group that managers establish to achieve organizational goals is
a(n) ______ group.
Answer: formal
●● ______ teams work on achieving organizational goals and are made
up of members from different groups in the organization.
Answer: Cross-functional
●● In forming their top management teams, to ensure good decision
making and to avoid groupthink, CEOs are well advised to stress:
Answer: diversity in backgrounds, knowledge and expertise of top
management teams.
●● To create and develop new products, many high-tech companies rely
on ______ teams.
Answer: research and development
