TRAINING AND DEVELOPMENT UPDATED
ACTUAL QUESTIONS AND CORRECT
ANSWERS COMPLETE STUDY GUIDE
●● Orientation
Answer: introduces the new employee to the organization and to the
employee's new tasks, managers, and work groups; involves starting the
person in the right direction
●● Training
Answer: Refers to a planned effort by a company to meet organizational
goals and to facilitate the learning of job-related knowledge, skills, or
behavior by employees; is designed to improve performance on
currently held job
●● Development
Answer: refers to learning opportunities designed to help the employee
grow with new skills and behaviors for future jobs
●● purpose of Orientation
Answer: - reduce anxiety
- reduce hazing
- reduce employee turnover
,- save time for supervisor and co-workers
- develop realistic job expectations
- enhances employee's impression of the organization
- enhance job satisfaction
●● Areas Covered in a Comprehensive Orientation Program
Answer: - overview of the company
- key policies and procedures review
- compensation
- fringe benefits
- safety and accident prevention
- employee and union relations (terms and conditions of employment
review, discipline and reprimands)
- physical facilities
- tour of department and introductions
- economic factors
- department functions
- job duties and responsibilities
●● the orientation should provide for the employee's receiving the
information over more than a ___-day or ___-week period.
Answer: one; one
, ●● Orientation guidelines should include
Answer: - Orientation should begin with the most relevant and
immediate kinds of information
- Then proceed to more general policies of the organization
- Occur at a pace that the new employee is comfortable with
- The most significant part is the human side
- New employees should be gradually introduced to the people with
whom they will work rather than given a superficial introduction to all
of them on the first day
- New employees should be allowed sufficient time to get their feet on
the ground before the job demands on them are increased
●● One way to ensure adequate orientation is to design a _____ _____
to control the program (such as a form used to communicate feedback
from the trainee)
Answer: feedback system
●● training dilemma
Answer: involves investing in training and then when trained employees
leave for other organizations the benefit is not realized
●● Training can help lessen some of the negative effects of _____
_____, which can threaten workers whose jobs are substantially changed
by the introduction of new technologies
ACTUAL QUESTIONS AND CORRECT
ANSWERS COMPLETE STUDY GUIDE
●● Orientation
Answer: introduces the new employee to the organization and to the
employee's new tasks, managers, and work groups; involves starting the
person in the right direction
●● Training
Answer: Refers to a planned effort by a company to meet organizational
goals and to facilitate the learning of job-related knowledge, skills, or
behavior by employees; is designed to improve performance on
currently held job
●● Development
Answer: refers to learning opportunities designed to help the employee
grow with new skills and behaviors for future jobs
●● purpose of Orientation
Answer: - reduce anxiety
- reduce hazing
- reduce employee turnover
,- save time for supervisor and co-workers
- develop realistic job expectations
- enhances employee's impression of the organization
- enhance job satisfaction
●● Areas Covered in a Comprehensive Orientation Program
Answer: - overview of the company
- key policies and procedures review
- compensation
- fringe benefits
- safety and accident prevention
- employee and union relations (terms and conditions of employment
review, discipline and reprimands)
- physical facilities
- tour of department and introductions
- economic factors
- department functions
- job duties and responsibilities
●● the orientation should provide for the employee's receiving the
information over more than a ___-day or ___-week period.
Answer: one; one
, ●● Orientation guidelines should include
Answer: - Orientation should begin with the most relevant and
immediate kinds of information
- Then proceed to more general policies of the organization
- Occur at a pace that the new employee is comfortable with
- The most significant part is the human side
- New employees should be gradually introduced to the people with
whom they will work rather than given a superficial introduction to all
of them on the first day
- New employees should be allowed sufficient time to get their feet on
the ground before the job demands on them are increased
●● One way to ensure adequate orientation is to design a _____ _____
to control the program (such as a form used to communicate feedback
from the trainee)
Answer: feedback system
●● training dilemma
Answer: involves investing in training and then when trained employees
leave for other organizations the benefit is not realized
●● Training can help lessen some of the negative effects of _____
_____, which can threaten workers whose jobs are substantially changed
by the introduction of new technologies
