MGMT 339 Exam 1 (Latest )
Management, Organizational Behavior,
Leadership and Business Management
Questions & Answers 100% Correct {Grade
A} – CSUF
What are the 4 competitive priorities? - correct answer 1. Cost
2. Quality
3. Speed/Time
4. Flexibility
What is an order winner? - correct answer A product that sells better by achieving
critical competitive priorities
What is an order qualifier? - correct answer A product that meets a minimum
threshold of less critical competitive priorities.
What is the productivity equation? - correct answer Productivity=Output/Input
, What are the two classifications of equipment? - correct answer 1) General purpose 2)
Special purpose
What are the possible advantages of customer involvement? 2. - correct answer 1)
increased net value to the customer 2) reduction in product, shipping, and inventory
costs
What are the possible disadvantages of customer involvement? 5. - correct answer 1)
Can be disruptive 2) Managing time and volume can be challenging 3) quality
measurement can be difficult 4) requires interpersonal skills 5) Multiple locations may
be necessary
What is customer contact? - correct answer The extent to which the customer is
present, is actively involved, and receives personal attention during the service
process
What is process divergence? - correct answer The extent to which the process is
highly customized with considerable latitude as to how it tasks are performed
Management, Organizational Behavior,
Leadership and Business Management
Questions & Answers 100% Correct {Grade
A} – CSUF
What are the 4 competitive priorities? - correct answer 1. Cost
2. Quality
3. Speed/Time
4. Flexibility
What is an order winner? - correct answer A product that sells better by achieving
critical competitive priorities
What is an order qualifier? - correct answer A product that meets a minimum
threshold of less critical competitive priorities.
What is the productivity equation? - correct answer Productivity=Output/Input
, What are the two classifications of equipment? - correct answer 1) General purpose 2)
Special purpose
What are the possible advantages of customer involvement? 2. - correct answer 1)
increased net value to the customer 2) reduction in product, shipping, and inventory
costs
What are the possible disadvantages of customer involvement? 5. - correct answer 1)
Can be disruptive 2) Managing time and volume can be challenging 3) quality
measurement can be difficult 4) requires interpersonal skills 5) Multiple locations may
be necessary
What is customer contact? - correct answer The extent to which the customer is
present, is actively involved, and receives personal attention during the service
process
What is process divergence? - correct answer The extent to which the process is
highly customized with considerable latitude as to how it tasks are performed
