IAHSS SUPERVISOR MANUAL (3RD EDITION) INSTRUCTOR
PRESENTATION STUDY GUIDE/ EXAM QUESTIONS AND
DETAILED ANSWERS
Change, Challenge & Opportunities
As a supervisor, your actions can result in liability to the organization and to you
personally.
Experiences play a major role in becoming an effective supervisor.
Supervision requires good judgment and the ability to not over-react or under-react.
A healthcare facility is characterized by a rapidly changing environment.
Regulation of the healthcare industry, ongoing managed care mandates, restructuring of
healthcare organizations, impact of technology, and ongoing social and ethical factors.
The Demands of the Security Supervisor Position
Supervisors serve as the link between the higher levels of administration and the
employees at the base of an administrative pyramid.
Physicians do not typically fall into the pyramid, a common complicating factor.
The supervisor is responsible to employees, his/her supervisor, to act as a connecting
link between leadership and employees, and maintain good relationships with leaders
and supervisors from other departments.
A customer focus and good technical and professional skills are necessary.
Basic Elements of Supervision
Necessary skills:
,Above-average leadership skills
Team-building skills
Good communications skills
Excellent follow-through on projects and special assignments
Regularly demonstrated interpersonal skills
The performance of the security officers you supervise shows your leadership ability.
The most important factor in being a healthcare security supervisor is honesty and
integrity.
Suggestions for the Effective Supervisor
Be flexible - adjust and overcome when things do not go as planned.
Have a positive attitude about your department, your organization, and your profession.
Be technically proficient.
Find time for professional development.
Stay abreast of changes in your local environment and the industry.
"Your ability to create constructive change can be the greatest single indicator of your
supervisory performance."
Chapter 2
Supervisor Responsibilities
Organizational Structure
The size of an organization often determines the security department's structure. The
larger the organization, the more likely security will have multiple levels of supervision.
,Having a champion for the security cause as close as possible to the top executive of
the organization may very well determine the success of the department and, quite
importantly, its funding.
Success in Supervising
Your success as a supervisor depends on your ability to:
Make sound, value-based judgments
Be honest, fair, and ethical
Listen with genuine interest
Be accountable—especially when you make a mistake
Make tough decisions
Make timely decisions
Display personal and professional confidence
You must be balanced in the way you interact with staff, subordinates, superiors, and
the organization.
Employees are security's most valuable asset:
Security officers make most of the critical (in-the-moment) security decisions in the
organization.
Labor and labor-related costs amount to more than 93% of all security operating
budgets.
Success in Supervising
Trust has the most impact on one's ability to successfully supervise.
Advocate for your employees and do your best to put employees in situations where
they are most likely to be successful.
As much as you are an advocate for the employee, you are equally, if not more, an
advocate for the organization.
, Most supervisory work falls into the categories of personnel and tasks.
Key Personnel Responsibilities
Hiring the right people, training, and retraining
Giving recognition
Coaching and mentoring
Evaluating performance as an ongoing process
Taking disciplinary action and terminating employees
Dealing flexibly with employees' personal issues
Effective listening is key
Key Supervisory Tasks
Documentation
Often, ability to communicate in writing determines an individual's success as a
supervisor.
Scheduling
The schedule must, first, work for your organization and, second, be fair and equitable
for your staff.
Budgets
Being able to justify staffing needs is important
Other assigned duties
A means to contribute to the growth of the department as well as your own personal and
professional growth.
Policies and procedures
Investigations
Uniforms And Equipment
PRESENTATION STUDY GUIDE/ EXAM QUESTIONS AND
DETAILED ANSWERS
Change, Challenge & Opportunities
As a supervisor, your actions can result in liability to the organization and to you
personally.
Experiences play a major role in becoming an effective supervisor.
Supervision requires good judgment and the ability to not over-react or under-react.
A healthcare facility is characterized by a rapidly changing environment.
Regulation of the healthcare industry, ongoing managed care mandates, restructuring of
healthcare organizations, impact of technology, and ongoing social and ethical factors.
The Demands of the Security Supervisor Position
Supervisors serve as the link between the higher levels of administration and the
employees at the base of an administrative pyramid.
Physicians do not typically fall into the pyramid, a common complicating factor.
The supervisor is responsible to employees, his/her supervisor, to act as a connecting
link between leadership and employees, and maintain good relationships with leaders
and supervisors from other departments.
A customer focus and good technical and professional skills are necessary.
Basic Elements of Supervision
Necessary skills:
,Above-average leadership skills
Team-building skills
Good communications skills
Excellent follow-through on projects and special assignments
Regularly demonstrated interpersonal skills
The performance of the security officers you supervise shows your leadership ability.
The most important factor in being a healthcare security supervisor is honesty and
integrity.
Suggestions for the Effective Supervisor
Be flexible - adjust and overcome when things do not go as planned.
Have a positive attitude about your department, your organization, and your profession.
Be technically proficient.
Find time for professional development.
Stay abreast of changes in your local environment and the industry.
"Your ability to create constructive change can be the greatest single indicator of your
supervisory performance."
Chapter 2
Supervisor Responsibilities
Organizational Structure
The size of an organization often determines the security department's structure. The
larger the organization, the more likely security will have multiple levels of supervision.
,Having a champion for the security cause as close as possible to the top executive of
the organization may very well determine the success of the department and, quite
importantly, its funding.
Success in Supervising
Your success as a supervisor depends on your ability to:
Make sound, value-based judgments
Be honest, fair, and ethical
Listen with genuine interest
Be accountable—especially when you make a mistake
Make tough decisions
Make timely decisions
Display personal and professional confidence
You must be balanced in the way you interact with staff, subordinates, superiors, and
the organization.
Employees are security's most valuable asset:
Security officers make most of the critical (in-the-moment) security decisions in the
organization.
Labor and labor-related costs amount to more than 93% of all security operating
budgets.
Success in Supervising
Trust has the most impact on one's ability to successfully supervise.
Advocate for your employees and do your best to put employees in situations where
they are most likely to be successful.
As much as you are an advocate for the employee, you are equally, if not more, an
advocate for the organization.
, Most supervisory work falls into the categories of personnel and tasks.
Key Personnel Responsibilities
Hiring the right people, training, and retraining
Giving recognition
Coaching and mentoring
Evaluating performance as an ongoing process
Taking disciplinary action and terminating employees
Dealing flexibly with employees' personal issues
Effective listening is key
Key Supervisory Tasks
Documentation
Often, ability to communicate in writing determines an individual's success as a
supervisor.
Scheduling
The schedule must, first, work for your organization and, second, be fair and equitable
for your staff.
Budgets
Being able to justify staffing needs is important
Other assigned duties
A means to contribute to the growth of the department as well as your own personal and
professional growth.
Policies and procedures
Investigations
Uniforms And Equipment
