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MGMT 201 LUC EXAM 1 KYOS STUDY GUIDE QUESTIONS AND ANSWERS 2026/2027 | COMPLETE EXAM REVIEW

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MGMT 201 LUC EXAM 1 KYOS STUDY GUIDE QUESTIONS AND ANSWERS 2026/2027 | COMPLETE EXAM REVIEW

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MGMT 201 LUC EXAM 1 KYOS STUDY GUIDE QUESTIONS AND ANSWERS 2026/2027 |
COMPLETE EXAM REVIEW



organizational behavior - ANS ✔✔studies the influence that individuals, groups, and structure
have on behavior within organizations; chief goal is to apply that knowledge toward improving
an organization's effectiveness



What organizational disciplines contribute to OB? - ANS ✔✔Psychology (Micro)

Social Psychology

Sociology

Anthropology (Macro)



3 Levels of OB Analysis - ANS ✔✔Individual

Group

Organization



attitude - ANS ✔✔evaluative statements - either favorable or unfavorable - concerning objects,
people or events; reflects how one feels about something



3 Components of an Attitude - ANS ✔✔Cognitive

Affective

Behavioral



Cognitive - ANS ✔✔evaluation --> description or belief the way things are



Affective - ANS ✔✔feeling --> emotional

, Behavioral - ANS ✔✔action --> behave a certain way



cognitive dissonance - ANS ✔✔any inconsistency between two or more attitudes or between
behavior and attitudes



What causes job satisfaction? - ANS ✔✔the work itself: strongest correlations with overall
satisfaction



social component: strong correlations with how people view the social context of their work



pay: not correlated after individual reaches a level of comfortable living



Job Attitudes - ANS ✔✔Job satisfaction

job involvement

psychological empowerment

organizational commitment

perceived organizational support

employee engagement



Benefits of Satisfaction - ANS ✔✔better job/org performance



better org citizenship behaviors (better discretionary behavior)



greater customer satisfaction



lower absenteeism/turnover

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