MGMT 201 LUC EXAM 1 KYOS STUDY GUIDE QUESTIONS AND ANSWERS 2026/2027 |
COMPLETE EXAM REVIEW
organizational behavior - ANS ✔✔studies the influence that individuals, groups, and structure
have on behavior within organizations; chief goal is to apply that knowledge toward improving
an organization's effectiveness
What organizational disciplines contribute to OB? - ANS ✔✔Psychology (Micro)
Social Psychology
Sociology
Anthropology (Macro)
3 Levels of OB Analysis - ANS ✔✔Individual
Group
Organization
attitude - ANS ✔✔evaluative statements - either favorable or unfavorable - concerning objects,
people or events; reflects how one feels about something
3 Components of an Attitude - ANS ✔✔Cognitive
Affective
Behavioral
Cognitive - ANS ✔✔evaluation --> description or belief the way things are
Affective - ANS ✔✔feeling --> emotional
, Behavioral - ANS ✔✔action --> behave a certain way
cognitive dissonance - ANS ✔✔any inconsistency between two or more attitudes or between
behavior and attitudes
What causes job satisfaction? - ANS ✔✔the work itself: strongest correlations with overall
satisfaction
social component: strong correlations with how people view the social context of their work
pay: not correlated after individual reaches a level of comfortable living
Job Attitudes - ANS ✔✔Job satisfaction
job involvement
psychological empowerment
organizational commitment
perceived organizational support
employee engagement
Benefits of Satisfaction - ANS ✔✔better job/org performance
better org citizenship behaviors (better discretionary behavior)
greater customer satisfaction
lower absenteeism/turnover
COMPLETE EXAM REVIEW
organizational behavior - ANS ✔✔studies the influence that individuals, groups, and structure
have on behavior within organizations; chief goal is to apply that knowledge toward improving
an organization's effectiveness
What organizational disciplines contribute to OB? - ANS ✔✔Psychology (Micro)
Social Psychology
Sociology
Anthropology (Macro)
3 Levels of OB Analysis - ANS ✔✔Individual
Group
Organization
attitude - ANS ✔✔evaluative statements - either favorable or unfavorable - concerning objects,
people or events; reflects how one feels about something
3 Components of an Attitude - ANS ✔✔Cognitive
Affective
Behavioral
Cognitive - ANS ✔✔evaluation --> description or belief the way things are
Affective - ANS ✔✔feeling --> emotional
, Behavioral - ANS ✔✔action --> behave a certain way
cognitive dissonance - ANS ✔✔any inconsistency between two or more attitudes or between
behavior and attitudes
What causes job satisfaction? - ANS ✔✔the work itself: strongest correlations with overall
satisfaction
social component: strong correlations with how people view the social context of their work
pay: not correlated after individual reaches a level of comfortable living
Job Attitudes - ANS ✔✔Job satisfaction
job involvement
psychological empowerment
organizational commitment
perceived organizational support
employee engagement
Benefits of Satisfaction - ANS ✔✔better job/org performance
better org citizenship behaviors (better discretionary behavior)
greater customer satisfaction
lower absenteeism/turnover