CMS 315 UPDATED EXAMINATION ALL
QUESTIONS AND ANSWERS SURE A+
✔✔relational maintenance - ✔✔solidarity/similarity, socializing newcomers
✔✔characteristics of gossip - ✔✔negative, highly efficient, involving and interesting,
measure of integration, short lived, familiarity, evaluative consequences, gender
differences
✔✔gender differences in gossip - ✔✔men gossip about themselves, women gossip
about others, but the amount of gossip is equal
✔✔coping with gossip about others - ✔✔preemptive positive evaluation, affirm with an
actual comparable fact, with sarcasm, change topic
✔✔coping with gossip about yourself - ✔✔ignore, deny, label it as gossip, question
motives, go to source, use support groups, find more info, distract
✔✔definition of charisma - ✔✔perceived and hard to define, no one has it, its just how
people see them
✔✔why study charisma - ✔✔exposure, attention, retention, influence
, ✔✔dimensions of charisma - ✔✔credibility, sociability skills, similarity, attraction,
perceived sensitivity, perceived power
✔✔credibility - ✔✔competence, composure, trustworthiness, extroversion, and
sociability
✔✔competence - ✔✔product: about topic
process: communicating about topic
pratfall effect: mental agility
✔✔trustworthiness - ✔✔reliable, honest, good will, equal vulnerability between parties
✔✔sociability skills - ✔✔never embarrass yourself (nice to see you/you're welcome),
beware of secret tests, be face sensitive
✔✔stepping on the face - ✔✔seethe inside, resist, lash out
✔✔how to avoid stepping on the face - ✔✔figure out people's face concerns through
observation and complaining, and communicate in non-face threatening ways
✔✔similarity in charisma - ✔✔background similarity, attitude similarity, optimal similarity
(they know more about topic than you)
✔✔attraction in charisma - ✔✔task attraction, social attraction, physical attraction
✔✔physical attraction in charisma - ✔✔perceived, normative (time period, social group,
culture, setting), affects perceptions (affects judgement and halo effect)
✔✔halo effect - ✔✔we think rich attractive people are smarter
✔✔correlates of physical attraction - ✔✔matching (predominant dresser effect),
compensation, esteem, age and gender bias, manipulating appearance, learning
attractiveness norms
✔✔predominant dresser effect - ✔✔one person in a relationship usually dresses the
other
✔✔sensitivity in charisma - ✔✔listening: listen to tell some else what was said, eliminate
distraction, reformulate, limit counterarguments, grasp hidden messages;
understanding, and empathy
✔✔seven bases of power - ✔✔punishment, reward, assigned power, referent, wisdom,
network, informational (content and process)
QUESTIONS AND ANSWERS SURE A+
✔✔relational maintenance - ✔✔solidarity/similarity, socializing newcomers
✔✔characteristics of gossip - ✔✔negative, highly efficient, involving and interesting,
measure of integration, short lived, familiarity, evaluative consequences, gender
differences
✔✔gender differences in gossip - ✔✔men gossip about themselves, women gossip
about others, but the amount of gossip is equal
✔✔coping with gossip about others - ✔✔preemptive positive evaluation, affirm with an
actual comparable fact, with sarcasm, change topic
✔✔coping with gossip about yourself - ✔✔ignore, deny, label it as gossip, question
motives, go to source, use support groups, find more info, distract
✔✔definition of charisma - ✔✔perceived and hard to define, no one has it, its just how
people see them
✔✔why study charisma - ✔✔exposure, attention, retention, influence
, ✔✔dimensions of charisma - ✔✔credibility, sociability skills, similarity, attraction,
perceived sensitivity, perceived power
✔✔credibility - ✔✔competence, composure, trustworthiness, extroversion, and
sociability
✔✔competence - ✔✔product: about topic
process: communicating about topic
pratfall effect: mental agility
✔✔trustworthiness - ✔✔reliable, honest, good will, equal vulnerability between parties
✔✔sociability skills - ✔✔never embarrass yourself (nice to see you/you're welcome),
beware of secret tests, be face sensitive
✔✔stepping on the face - ✔✔seethe inside, resist, lash out
✔✔how to avoid stepping on the face - ✔✔figure out people's face concerns through
observation and complaining, and communicate in non-face threatening ways
✔✔similarity in charisma - ✔✔background similarity, attitude similarity, optimal similarity
(they know more about topic than you)
✔✔attraction in charisma - ✔✔task attraction, social attraction, physical attraction
✔✔physical attraction in charisma - ✔✔perceived, normative (time period, social group,
culture, setting), affects perceptions (affects judgement and halo effect)
✔✔halo effect - ✔✔we think rich attractive people are smarter
✔✔correlates of physical attraction - ✔✔matching (predominant dresser effect),
compensation, esteem, age and gender bias, manipulating appearance, learning
attractiveness norms
✔✔predominant dresser effect - ✔✔one person in a relationship usually dresses the
other
✔✔sensitivity in charisma - ✔✔listening: listen to tell some else what was said, eliminate
distraction, reformulate, limit counterarguments, grasp hidden messages;
understanding, and empathy
✔✔seven bases of power - ✔✔punishment, reward, assigned power, referent, wisdom,
network, informational (content and process)
