WGU D317 IT APPLICATIONS COMPREHENSIVE
2206 QUESTIONS AND ANSWERS SURE A+
✔✔A user calls saying that their screen occasionally goes blue, and the system shuts
down. What should you advise the user to do? - ✔✔Record as much information from
the user's blue screen as possible, especially the STOP error number, so that you can
research the error.
✔✔If you suspect improper handling during installation has caused damage to a RAM
module, how could you test the suspicion? - ✔✔Run a Memory Diagnostic. Because
this tests each RAM cell, it should uncover any fault.
✔✔A program is continually using 99-100% of processor time. What should you do? -
✔✔Try to end the application or the process using Task Manager, and then contact the
application vendor to find out why the problem is occurring.
✔✔A user finds that their home computer fails to boot. The user believes part of the
operating system (OS) is corrupted. They want to recover it but do not want to lose any
personal documents. What should the user do? - ✔✔Use refresh
Using refresh recopies the system files and reverts most system settings to the default
but can preserve user personalization settings, data files, and apps installed via the
Windows store
,✔✔A server administrator wants to create several virtual machines with a consistent set
of software and configuration options. What should the administrator use for
installation? - ✔✔Images
Unattended installations are also often completed using image deployment. Using
image deployment means that machines use a consistent set of software and
configuration options
✔✔A user boots a Windows device into the basic input/output system (BIOS) but
recognizes no bootable disks. What is most likely the problem? - ✔✔It is using GPT
partitioning.
When the disk uses GPT partitioning, the system firmware must be set to use the
Unified Extensible Firmware Interface (UEFI) boot method. If the boot method is set to
BIOS, the disk will not be recognized as a boot device.
✔✔A support operator helps a user who is complaining about latency and sluggish
performance. Which of the following will be the least helpful in troubleshooting? -
✔✔Perform a system file check (SFC)
In modern systems, checking file integrity will not improve sluggish performance. In
most instances, it will have no effect.
✔✔A user experiences a slow desktop load, so they want to try to rebuild their local
user profile. Which of the following is an invalid file when considering user profiles?
A. NTUSER.MSI
B. NTUSER.DAT
C. NTUSER.DAT.LOG
D. NTUSER.INI - ✔✔NTUSER.MSI is not a valid Windows file and if a user sees it then
it is most likely malware
✔✔A cyber intern is tasked with installing a Windows 32-bit program on a company
computer which is running a 64-bit version of Windows. To confirm it is installed
correctly, what folder can the intern view to ensure all files are present? - ✔✔Program
Files (x86)
For this scenario, the intern will ensure the files are found with the Program Files (x86)
folder as this is where 32-bit application files are installed
✔✔A curious IT professional investigates the hidden System Reserved partition. what
will the professional find contained in the partition? - ✔✔BCD
,The BOOTMGR and the boot configuration data (BCD) file are normally installed to a
hidden System Reserved partition
✔✔A user calls in about an invalid boot disk error. What is the most common cause of
this issue? - ✔✔USB set as the primary boot method
Check for any removable disks, and change the boot device priority/boot order if
necessary. If the system firmware returns an error message such as invalid boot disk,
then the system has completely failed to boot.
✔✔A client administrator at a local university runs a computer lab and decides they
want to image the machines nightly due to the high risk of having everything available
and open to use. The administrator orders new computers which are compatible with
the ability to use Preboot eXecution Environment (PXE). What type of boot would this
be? - ✔✔Network
Network boot setup means connecting to a shared folder containing the installation files,
which could be slipstreamed or use image deployment
✔✔A user brings in a laptop that does not boot. Based on the user's description, the
assistance suggests running chkdsk. How can the user do this? - ✔✔WinRE
Drop into the Windows Recovery Environment (WinRE) command prompt, where the
user could run commands suck as diskpart, sfc, chkdsk, bootrec, bcdedit, or regedit to
try to repair the installation manually
✔✔A server administrator tests an application migration from a 32-bit server to a 64-bit
server, but the application is still 32-bit. Where will Windows run the application? -
✔✔WOW
In 64-bit Windows, the applications run within a special application environment called
WOW64 (Windows on Windows 64-bit). This environment replicates the 32-bit
environment expected by the application and translates its requests into ones that can
be processed by the 64-bit CPU, memory, and file subsystems
✔✔A project manager implements a new ticketing system that allows the helpdesk to
record knowledge, streamline efficiencies, and automate solutions. Which of the
following is the last of concerns for application support?
A. Licensing
B. Distribution Method
C. Support
D. Training - ✔✔Distribution Method
, A distribution method is normally not a major concern. Distribution is fairly standardized
for Windows, Mac, and Linux computers
✔✔A student considers upgrading but has many custom drivers and hardware in their
Windows-driven rig. Where can the student look for a catalog of tested devices and
drivers for this platform? - ✔✔HCL
Microsoft maintains a Windows Logo'd Product List (LPL) catalog, also called the
Hardware Compatibility List (HCL). This is a catalog of tested devices and drivers. If a
device has not passed Windows logo testing, users should check the device vendor's
website to confirm whether there is a driver available.
✔✔A security administrator is concerned about the introduction of new software to the
environment. What security considerations should be made when allowing new software
in the environment? - ✔✔Trusted Sources and Digital Signature
Some security issues can be reduced by ensuring that software is only installed from
trusted sources. The principal threat is that of a Trojan horse; that is, software whose
true (malicious) purpose is concealed.
Another reducing mitigation technique is that the installer code is digitally signed by
reputable software publisher
✔✔A graphics artist is starting to get into 3D animation and wants to ensure their
computer can adequately handle the work. What should the graphics artist use? -
✔✔Dedicated graphics
A demanding application, such as graphic design software or a game, is likely to require
a dedicated graphics card with its own video RAM, separate from the general system
RAM
✔✔Network Interface Card (NIC) - ✔✔Adapter card that provides one or more Ethernet
ports for connecting hosts to a network so that they can exchange data over a link
✔✔Subnet Mask - ✔✔Number of bits applied to an IP address to mask the network ID
portion from the host/interface ID portion
✔✔Internet Protocol (IP) - ✔✔aAprotocol for sending data across the Internet that
assigns unique numbers (IP addresses) to each connected device
Network (Internet) layer protocol in the TCP/IP suite providing packet addressing and
routing for all higher-level protocols in the suite
✔✔Internet Protocol Addressing Scheme - ✔✔In IPv4, the 32-bit address is combined
with a 32-bit subnet mask, both of which are typically entered in dotted decimal notation.
The mask distinguishes logical network and host portions within the IP address. For
2206 QUESTIONS AND ANSWERS SURE A+
✔✔A user calls saying that their screen occasionally goes blue, and the system shuts
down. What should you advise the user to do? - ✔✔Record as much information from
the user's blue screen as possible, especially the STOP error number, so that you can
research the error.
✔✔If you suspect improper handling during installation has caused damage to a RAM
module, how could you test the suspicion? - ✔✔Run a Memory Diagnostic. Because
this tests each RAM cell, it should uncover any fault.
✔✔A program is continually using 99-100% of processor time. What should you do? -
✔✔Try to end the application or the process using Task Manager, and then contact the
application vendor to find out why the problem is occurring.
✔✔A user finds that their home computer fails to boot. The user believes part of the
operating system (OS) is corrupted. They want to recover it but do not want to lose any
personal documents. What should the user do? - ✔✔Use refresh
Using refresh recopies the system files and reverts most system settings to the default
but can preserve user personalization settings, data files, and apps installed via the
Windows store
,✔✔A server administrator wants to create several virtual machines with a consistent set
of software and configuration options. What should the administrator use for
installation? - ✔✔Images
Unattended installations are also often completed using image deployment. Using
image deployment means that machines use a consistent set of software and
configuration options
✔✔A user boots a Windows device into the basic input/output system (BIOS) but
recognizes no bootable disks. What is most likely the problem? - ✔✔It is using GPT
partitioning.
When the disk uses GPT partitioning, the system firmware must be set to use the
Unified Extensible Firmware Interface (UEFI) boot method. If the boot method is set to
BIOS, the disk will not be recognized as a boot device.
✔✔A support operator helps a user who is complaining about latency and sluggish
performance. Which of the following will be the least helpful in troubleshooting? -
✔✔Perform a system file check (SFC)
In modern systems, checking file integrity will not improve sluggish performance. In
most instances, it will have no effect.
✔✔A user experiences a slow desktop load, so they want to try to rebuild their local
user profile. Which of the following is an invalid file when considering user profiles?
A. NTUSER.MSI
B. NTUSER.DAT
C. NTUSER.DAT.LOG
D. NTUSER.INI - ✔✔NTUSER.MSI is not a valid Windows file and if a user sees it then
it is most likely malware
✔✔A cyber intern is tasked with installing a Windows 32-bit program on a company
computer which is running a 64-bit version of Windows. To confirm it is installed
correctly, what folder can the intern view to ensure all files are present? - ✔✔Program
Files (x86)
For this scenario, the intern will ensure the files are found with the Program Files (x86)
folder as this is where 32-bit application files are installed
✔✔A curious IT professional investigates the hidden System Reserved partition. what
will the professional find contained in the partition? - ✔✔BCD
,The BOOTMGR and the boot configuration data (BCD) file are normally installed to a
hidden System Reserved partition
✔✔A user calls in about an invalid boot disk error. What is the most common cause of
this issue? - ✔✔USB set as the primary boot method
Check for any removable disks, and change the boot device priority/boot order if
necessary. If the system firmware returns an error message such as invalid boot disk,
then the system has completely failed to boot.
✔✔A client administrator at a local university runs a computer lab and decides they
want to image the machines nightly due to the high risk of having everything available
and open to use. The administrator orders new computers which are compatible with
the ability to use Preboot eXecution Environment (PXE). What type of boot would this
be? - ✔✔Network
Network boot setup means connecting to a shared folder containing the installation files,
which could be slipstreamed or use image deployment
✔✔A user brings in a laptop that does not boot. Based on the user's description, the
assistance suggests running chkdsk. How can the user do this? - ✔✔WinRE
Drop into the Windows Recovery Environment (WinRE) command prompt, where the
user could run commands suck as diskpart, sfc, chkdsk, bootrec, bcdedit, or regedit to
try to repair the installation manually
✔✔A server administrator tests an application migration from a 32-bit server to a 64-bit
server, but the application is still 32-bit. Where will Windows run the application? -
✔✔WOW
In 64-bit Windows, the applications run within a special application environment called
WOW64 (Windows on Windows 64-bit). This environment replicates the 32-bit
environment expected by the application and translates its requests into ones that can
be processed by the 64-bit CPU, memory, and file subsystems
✔✔A project manager implements a new ticketing system that allows the helpdesk to
record knowledge, streamline efficiencies, and automate solutions. Which of the
following is the last of concerns for application support?
A. Licensing
B. Distribution Method
C. Support
D. Training - ✔✔Distribution Method
, A distribution method is normally not a major concern. Distribution is fairly standardized
for Windows, Mac, and Linux computers
✔✔A student considers upgrading but has many custom drivers and hardware in their
Windows-driven rig. Where can the student look for a catalog of tested devices and
drivers for this platform? - ✔✔HCL
Microsoft maintains a Windows Logo'd Product List (LPL) catalog, also called the
Hardware Compatibility List (HCL). This is a catalog of tested devices and drivers. If a
device has not passed Windows logo testing, users should check the device vendor's
website to confirm whether there is a driver available.
✔✔A security administrator is concerned about the introduction of new software to the
environment. What security considerations should be made when allowing new software
in the environment? - ✔✔Trusted Sources and Digital Signature
Some security issues can be reduced by ensuring that software is only installed from
trusted sources. The principal threat is that of a Trojan horse; that is, software whose
true (malicious) purpose is concealed.
Another reducing mitigation technique is that the installer code is digitally signed by
reputable software publisher
✔✔A graphics artist is starting to get into 3D animation and wants to ensure their
computer can adequately handle the work. What should the graphics artist use? -
✔✔Dedicated graphics
A demanding application, such as graphic design software or a game, is likely to require
a dedicated graphics card with its own video RAM, separate from the general system
RAM
✔✔Network Interface Card (NIC) - ✔✔Adapter card that provides one or more Ethernet
ports for connecting hosts to a network so that they can exchange data over a link
✔✔Subnet Mask - ✔✔Number of bits applied to an IP address to mask the network ID
portion from the host/interface ID portion
✔✔Internet Protocol (IP) - ✔✔aAprotocol for sending data across the Internet that
assigns unique numbers (IP addresses) to each connected device
Network (Internet) layer protocol in the TCP/IP suite providing packet addressing and
routing for all higher-level protocols in the suite
✔✔Internet Protocol Addressing Scheme - ✔✔In IPv4, the 32-bit address is combined
with a 32-bit subnet mask, both of which are typically entered in dotted decimal notation.
The mask distinguishes logical network and host portions within the IP address. For
