TEST BANK For
Human Resources Management in Canada
15th Canadian Edition by Gary Dessler
Chapters 1 - 17
--
lOMoAR cPSD| 11700591
,
,Answers are at the end of each Chapter
sw sw sw sw sw sw sw
Chapter- 1
MULTIPLE-CHOICE.
Choose- the- one- alternative- that- best- completes- the- statement- or- answers- the- questio
n.
1) Human- resources- management- refers- to:
A) the- management- of- people- in- organizations.
B) concepts- and- techniques- for- organizing- work- activities.
C) all- managerial- activities.
D) concepts- and- techniques- used- in- leading- people- at- work.
E) management- techniques- for- controlling- people- at- work.
2) The- knowledge,- education,- training,- skills,- and- expertise- of- a- firm's- workers- is- known- as:
A) physical- capital.
B) management's-philosophy.
C) human- capital.
D) production- capital.
E) cultural- diversity.
3) Human- resources- practices- that- support- strategy-include:
A) performance-management.
B) production- scheduling.
C) policies- and- procedures.
D) staffing- practices.
E) rewards- practices.
4) A-company-utilizes-a-system-to-measure-the-impact-of-Human-Resources-which-balances-measures-relat-
ing-to-financial-results,-customers,-internal-business-processes-and-human-capital-management.-This-system-is-
knows-as-the:
A) HRIS.
B) balanced- strategy.
C) Human- Capital- Index.
D) balanced- scorecard.
E) none- of- the- above.
5) You-have-been-tasked- with-building-employee-engagement-at-the-firm- you- work-for.-Strategic-hu-
man-resources-initiatives-you-would-consider-implementing-include:
A) employee-recognition- programs- and- management- development- programs.
B) diversity- programs.
C) employee- recognition- programs.
D) employee- relations- activity.
E) job- design- indicators.
6) HR-department-staff-members-are-traditionally-involved-in-key-operational-responsibilities.-Which-of-
the-following-is-an-operational-responsibility?
A) setting- goals- and- objectives
B) collecting-metrics
C) analyzing-metrics
D) interpreting-human- right- laws
E) interpreting- health- and- safety-legislation
, 7) Being-completely-familiar-with-employment-legislation,-HR-policies-and-procedures,-collective-agree-
ments,- and- the- outcome- of-recent- arbitration- hearings- and- court- decisions- is- most- closely-related- with- which-
of-the-following-HR-activities?
A) serving- as- a- consultant
B) formulating-policies- and- procedures
C) offering- advice
D) providing- services
E) serving-as- a- change- agent
8) The-practice-of- contracting-with- outside-vendors- to-handle- specified- functions- on- a-permanent- basi-
s-is-known-as
A) hiring- temporary- employees.
B) payroll- and- benefits- administration.
C) contract- administration.
D) outsourcing.
E) labour-management- relations.
9) The-company's-plan-for-how-it-will-balance-its-internal-strengths-and-weaknesses-with-exter-
nal- opportunities- and- threats- in- order- to- maintain- competitive- advantage- is- known- as
A) HR- strategy.
B) strategy.
C) environmental- scanning.
D) policies- and- procedures.
E) none- of- the- above.
10) Rita- is- the- HR- Director- of- a- manufacturing- company.- She- recently- undertook- research- to- identify- c-
ompetitor-compensation- and-incentive-plans,-information-about- pending-legislative-changes- and- availability-
of- talent- in- the- labour- market- for- the- upcoming- strategic- planning- meeting.- Rita- was- conducting:
A) environmental- scanning.
B) an- employee- engagement- survey.
C) an- external- market- survey.
D) an- envrionmental- study.
E) an- external- opportunities/threats- study.
11) The-HR-manager-of-Smith-&-Yu-company-was-heavily-involved-in-a-downsizing-exercise-of-the-compa-
ny's- sales- force- due- to- an- economic- downturn.- He- was- also- involved- in- arranging- for- outplacement- services- a-
nd-employee-retention-programs-as-well-as-restructuring-of-the-business-following-the-downsizing.-This-is-an-e-
xample-of-HR's-role-in:
A) formulating-strategy.
B) operational- activities.
C) environmental- scanning.
D) environmental- scanning- and- executing- strategy.
E) executing- strategy.
12) The-core-values,-beliefs,- and- assumptions-that-are- widely-shared-by-members-of-an- organization-are- kn-
own-as:
A) organizational- climate.
B) the- strategic- plan.
C) the- mission- statement.
D) organizational- culture.
E) the- pervading- atmosphere.
Human Resources Management in Canada
15th Canadian Edition by Gary Dessler
Chapters 1 - 17
--
lOMoAR cPSD| 11700591
,
,Answers are at the end of each Chapter
sw sw sw sw sw sw sw
Chapter- 1
MULTIPLE-CHOICE.
Choose- the- one- alternative- that- best- completes- the- statement- or- answers- the- questio
n.
1) Human- resources- management- refers- to:
A) the- management- of- people- in- organizations.
B) concepts- and- techniques- for- organizing- work- activities.
C) all- managerial- activities.
D) concepts- and- techniques- used- in- leading- people- at- work.
E) management- techniques- for- controlling- people- at- work.
2) The- knowledge,- education,- training,- skills,- and- expertise- of- a- firm's- workers- is- known- as:
A) physical- capital.
B) management's-philosophy.
C) human- capital.
D) production- capital.
E) cultural- diversity.
3) Human- resources- practices- that- support- strategy-include:
A) performance-management.
B) production- scheduling.
C) policies- and- procedures.
D) staffing- practices.
E) rewards- practices.
4) A-company-utilizes-a-system-to-measure-the-impact-of-Human-Resources-which-balances-measures-relat-
ing-to-financial-results,-customers,-internal-business-processes-and-human-capital-management.-This-system-is-
knows-as-the:
A) HRIS.
B) balanced- strategy.
C) Human- Capital- Index.
D) balanced- scorecard.
E) none- of- the- above.
5) You-have-been-tasked- with-building-employee-engagement-at-the-firm- you- work-for.-Strategic-hu-
man-resources-initiatives-you-would-consider-implementing-include:
A) employee-recognition- programs- and- management- development- programs.
B) diversity- programs.
C) employee- recognition- programs.
D) employee- relations- activity.
E) job- design- indicators.
6) HR-department-staff-members-are-traditionally-involved-in-key-operational-responsibilities.-Which-of-
the-following-is-an-operational-responsibility?
A) setting- goals- and- objectives
B) collecting-metrics
C) analyzing-metrics
D) interpreting-human- right- laws
E) interpreting- health- and- safety-legislation
, 7) Being-completely-familiar-with-employment-legislation,-HR-policies-and-procedures,-collective-agree-
ments,- and- the- outcome- of-recent- arbitration- hearings- and- court- decisions- is- most- closely-related- with- which-
of-the-following-HR-activities?
A) serving- as- a- consultant
B) formulating-policies- and- procedures
C) offering- advice
D) providing- services
E) serving-as- a- change- agent
8) The-practice-of- contracting-with- outside-vendors- to-handle- specified- functions- on- a-permanent- basi-
s-is-known-as
A) hiring- temporary- employees.
B) payroll- and- benefits- administration.
C) contract- administration.
D) outsourcing.
E) labour-management- relations.
9) The-company's-plan-for-how-it-will-balance-its-internal-strengths-and-weaknesses-with-exter-
nal- opportunities- and- threats- in- order- to- maintain- competitive- advantage- is- known- as
A) HR- strategy.
B) strategy.
C) environmental- scanning.
D) policies- and- procedures.
E) none- of- the- above.
10) Rita- is- the- HR- Director- of- a- manufacturing- company.- She- recently- undertook- research- to- identify- c-
ompetitor-compensation- and-incentive-plans,-information-about- pending-legislative-changes- and- availability-
of- talent- in- the- labour- market- for- the- upcoming- strategic- planning- meeting.- Rita- was- conducting:
A) environmental- scanning.
B) an- employee- engagement- survey.
C) an- external- market- survey.
D) an- envrionmental- study.
E) an- external- opportunities/threats- study.
11) The-HR-manager-of-Smith-&-Yu-company-was-heavily-involved-in-a-downsizing-exercise-of-the-compa-
ny's- sales- force- due- to- an- economic- downturn.- He- was- also- involved- in- arranging- for- outplacement- services- a-
nd-employee-retention-programs-as-well-as-restructuring-of-the-business-following-the-downsizing.-This-is-an-e-
xample-of-HR's-role-in:
A) formulating-strategy.
B) operational- activities.
C) environmental- scanning.
D) environmental- scanning- and- executing- strategy.
E) executing- strategy.
12) The-core-values,-beliefs,- and- assumptions-that-are- widely-shared-by-members-of-an- organization-are- kn-
own-as:
A) organizational- climate.
B) the- strategic- plan.
C) the- mission- statement.
D) organizational- culture.
E) the- pervading- atmosphere.
