TEST BANK For
Human Resources Management in Canada
15th Canadian Edition by Gary Dessler
Chapters 1 - 17
,
,Answers are at the end of each Chapter
qw qw qw qw qw qw qw
Chapter 1
MULTIPLE CHOICE.
Choose the one alternative that best completes the statement or answers the questio
n.
1) Human resources management refers to:
A) the management of people in organizations.
B) concepts and techniques for organizing work activities.
C) all managerial activities.
D) concepts and techniques used in leading people at work.
E) management techniques for controlling people at work.
2) The knowledge, education, training, skills, and expertise of a firm's workers is known as:
A) physical capital.
B) management's philosophy.
C) human capital.
D) production capital.
E) cultural diversity.
3) Human resources practices that support strategy include:
A) performance management.
B) production scheduling.
C) policies and procedures.
D) staffing practices.
E) rewards practices.
4) A company utilizes a system to measure the impact of Human Resources which balances measures rel
ating to financial results, customers, internal business processes and human capital management. This syste
m is knows as the:
A) HRIS.
B) balanced strategy.
C) Human Capital Index.
D) balanced scorecard.
E) none of the above.
5) You have been tasked with building employee engagement at the firm you work for. Strategic h
uman resources initiatives you would consider implementing include:
A) employee recognition programs and management development programs.
B) diversity programs.
C) employee recognition programs.
D) employee relations activity.
E) job design indicators.
6) HR department staff members are traditionally involved in key operational responsibilities. Which of
the following is an operational responsibility?
A) setting goals and objectives
B) collecting metrics
C) analyzing metrics
D) interpreting human right laws
E) interpreting health and safety legislation
, 7) Being completely familiar with employment legislation, HR policies and procedures, collective agre
ements, and the outcome of recent arbitration hearings and court decisions is most closely related with whic
h of the following HR activities?
A) serving as a consultant
B) formulating policies and procedures
C) offering advice
D) providing services
E) serving as a change agent
8) The practice of contracting with outside vendors to handle specified functions on a permanent ba
sis is known as
A) hiring temporary employees.
B) payroll and benefits administration.
C) contract administration.
D) outsourcing.
E) labour-management relations.
9) The company's plan for how it will balance its internal strengths and weaknesses with ext
ernal opportunities and threats in order to maintain competitive advantage is known as
A) HR strategy.
B) strategy.
C) environmental scanning.
D) policies and procedures.
E) none of the above.
10) Rita is the HR Director of a manufacturing company. She recently undertook research to identify
competitor compensation and incentive plans, information about pending legislative changes and availabilit
y of talent in the labour market for the upcoming strategic planning meeting. Rita was conducting:
A) environmental scanning.
B) an employee engagement survey.
C) an external market survey.
D) an envrionmental study.
E) an external opportunities/threats study.
11) The HR manager of Smith & Yu company was heavily involved in a downsizing exercise of the com
pany's sales force due to an economic downturn. He was also involved in arranging for outplacement servic
es and employee retention programs as well as restructuring of the business following the downsizing. This is
an example of HR's role in:
A) formulating strategy.
B) operational activities.
C) environmental scanning.
D) environmental scanning and executing strategy.
E) executing strategy.
12) The core values, beliefs, and assumptions that are widely shared by members of an organization are k
nown as:
A) organizational climate.
B) the strategic plan.
C) the mission statement.
D) organizational culture.
E) the= pervading= atmosphere.
Human Resources Management in Canada
15th Canadian Edition by Gary Dessler
Chapters 1 - 17
,
,Answers are at the end of each Chapter
qw qw qw qw qw qw qw
Chapter 1
MULTIPLE CHOICE.
Choose the one alternative that best completes the statement or answers the questio
n.
1) Human resources management refers to:
A) the management of people in organizations.
B) concepts and techniques for organizing work activities.
C) all managerial activities.
D) concepts and techniques used in leading people at work.
E) management techniques for controlling people at work.
2) The knowledge, education, training, skills, and expertise of a firm's workers is known as:
A) physical capital.
B) management's philosophy.
C) human capital.
D) production capital.
E) cultural diversity.
3) Human resources practices that support strategy include:
A) performance management.
B) production scheduling.
C) policies and procedures.
D) staffing practices.
E) rewards practices.
4) A company utilizes a system to measure the impact of Human Resources which balances measures rel
ating to financial results, customers, internal business processes and human capital management. This syste
m is knows as the:
A) HRIS.
B) balanced strategy.
C) Human Capital Index.
D) balanced scorecard.
E) none of the above.
5) You have been tasked with building employee engagement at the firm you work for. Strategic h
uman resources initiatives you would consider implementing include:
A) employee recognition programs and management development programs.
B) diversity programs.
C) employee recognition programs.
D) employee relations activity.
E) job design indicators.
6) HR department staff members are traditionally involved in key operational responsibilities. Which of
the following is an operational responsibility?
A) setting goals and objectives
B) collecting metrics
C) analyzing metrics
D) interpreting human right laws
E) interpreting health and safety legislation
, 7) Being completely familiar with employment legislation, HR policies and procedures, collective agre
ements, and the outcome of recent arbitration hearings and court decisions is most closely related with whic
h of the following HR activities?
A) serving as a consultant
B) formulating policies and procedures
C) offering advice
D) providing services
E) serving as a change agent
8) The practice of contracting with outside vendors to handle specified functions on a permanent ba
sis is known as
A) hiring temporary employees.
B) payroll and benefits administration.
C) contract administration.
D) outsourcing.
E) labour-management relations.
9) The company's plan for how it will balance its internal strengths and weaknesses with ext
ernal opportunities and threats in order to maintain competitive advantage is known as
A) HR strategy.
B) strategy.
C) environmental scanning.
D) policies and procedures.
E) none of the above.
10) Rita is the HR Director of a manufacturing company. She recently undertook research to identify
competitor compensation and incentive plans, information about pending legislative changes and availabilit
y of talent in the labour market for the upcoming strategic planning meeting. Rita was conducting:
A) environmental scanning.
B) an employee engagement survey.
C) an external market survey.
D) an envrionmental study.
E) an external opportunities/threats study.
11) The HR manager of Smith & Yu company was heavily involved in a downsizing exercise of the com
pany's sales force due to an economic downturn. He was also involved in arranging for outplacement servic
es and employee retention programs as well as restructuring of the business following the downsizing. This is
an example of HR's role in:
A) formulating strategy.
B) operational activities.
C) environmental scanning.
D) environmental scanning and executing strategy.
E) executing strategy.
12) The core values, beliefs, and assumptions that are widely shared by members of an organization are k
nown as:
A) organizational climate.
B) the strategic plan.
C) the mission statement.
D) organizational culture.
E) the= pervading= atmosphere.
